Under the QLink program, you can enjoy unlimited talk, text, and data.
However, you may have your reason why you want to move on from the network provider.
So, here’s the answer to your question: how to cancel my QLink account online.
There are a lot of reasons why you want to cancel your QLink account. Since you have decided to do it, we’ll help you figure it out so you don’t have to stress out when you get stuck.
So, how can you cancel your QLink account online?
If you want to cancel your QLink account, back up your data first. Then, log in to your QLink account and select My Account. Scroll down to Cancel Service and click it. Once you confirm you’d like to cancel your service, your SIM will be disabled and you won’t be able to make calls, send texts, or use data.
But, before we discuss these methods, here are the most common reasons people cancel their QLink account.
What to Consider to Cancel My QLink Account Online
QLink is a US-based telecommunication company that offers the Lifeline program to eligible citizens.
Known for their reliability and high-quality devices and plans, many consumers never feel the need to cancel their services.
When they do, it’s often due to the following reasons.
✅ Qlink Device Is Lost or Stolen
The QLink device gets lost or stolen. When this happens to you, immediately cancel the service to prevent any third party from incurring additional charges to your account.
✅ Improve Your Financial Situation
When you get a job that greatly improves your financial situation, it’s time to cancel your QLink account because you are no longer eligible to avail of the free phone and plan service.
✅ Relocate to an Area With Poor Coverage
Either you are relocating to an area with poor T-Mobile network coverage or the QLink service is not available in that state. Whichever the reason, this means you can’t make use of the service in your new home.
✅ Not Happy With the Service
Perhaps, you wish to cancel your QLink service because you are no longer happy with it.
It is also possible you’ve been with them for a long time and you got a better deal from another provider.
Now that you know the possible reasons people cancel their QLink service, let’s move on to the actual steps of the cancellation process.
Easy Steps on How Do I Cancel My QLink Service Online
Before we proceed to the ways how to cancel my QLink account online, make sure you have no unfinished business with QLink.
Get your affairs in order and pay your final bills to make it easier to cancel your service.
During the cancellation process, you will be asked whether to keep your old number or ditch it.
But, keep in mind that QLink reserves the right to deny you access to your old number and reassign it to another subscriber if your account is terminated.
If you have everything ready, you can now move on to the actual steps of the process.
1. Backup Your Data From Your QLink Phone
Before you cancel your QLink service permanently, make sure to back up your data.
QLink will want to collect your device when you cancel their service. Backing up your data and safely storing it elsewhere helps you recover from data loss.
Also, it’s always good practice to start backing up your data on a regular basis.
Once your account is canceled, you will have no chance of accessing your data. Make sure that you do it while you still have access.
Here’s how you can do it:
- Get the Google One app on your phone and open it.
- Select the Storage option.
- Scroll down and navigate to the Device Backup section.
- Choose the Manage Backup option.
- Tap on Backup Now to start the process.
Note: If you brought your own device to QLink, they won’t be able to collect it. This means you can skip this part.
2. Fill Out The Contact Form to Cancel Your Account
There are different ways to cancel your QLink account. However, if you’re not in any hurry, you can do it by going to the website and filling out a form.
Now, this is not going to be the quickest way to cancel your account, as the people receiving the forms can take their sweet time.
An advantage of choosing this method is that it’s more of a hands-free approach compared to calling customer support directly.
Fill out the form to cancel your account and wait for their customer service team to get in touch with you.
Here’s how to cancel your account by filling out the contact form on their website:
- On a web browser, go to the QLink website then click on Support.
- Enter your Name, Phone Number, and Email Address.
- Type in your Account Number.
- Select the Change Plan option on the Topic dropdown.
- Type that you want to cancel your account, then click Send Your Request.
Note: To make it easier for the QLink staff, double-check your information, especially your name and account number.
3. Log In To Your QLink Online Account
Another way to cancel your QLink account online is through your QLink account.
You will need to log on to your QLink account and submit your cancellation request from there.
An advantage of canceling your account is that your information is already pre-saved so you don’t need to check if it’s accurate.
Here’s a step-by-step guide on how to cancel your account through the online portal:
- Visit the QLink website at qlinkwireless.com on a web browser.
- Enter your email and password to log in to your QLink account.
- Choose My Account.
- Navigate to the Cancel Service option.
Pro Tip: QLink will disable your SIM as soon as you select this option.
4. Call the QLink Customer Support Hotline
If there’s a quick and reliable method to successfully cancel your QLink Wireless account it’s by phone.
Calling their customer support hotline will get you to cancel your account in 20 minutes or less.
The downside with this method is that the wait times are going to be real-time, so you’re going to have to wait until someone picks up.
There’s also a way where you can use both the online and the phone methods where you tell QLink support staff to give you a callback once they receive your form.
Here’s how to cancel your QLink over the phone:
- Dial 855-754-6543 to speak with a QLink customer support representative.
- Ask them to terminate your service.
- Provide them with your account name and account number.
- Follow the instructions provided by the QLink support staff.
Tip: The QLink Wireless Support Team will guide you in doing certain steps, but they will do most of the work themselves. Just make sure you have your reason for canceling ready.
5. Cancel Your QLink Account In-Store
If you have no luck in canceling your QLink through the methods above, there’s one that should get you results quickly.
Canceling your account in-store and in person will usually get the job done, especially if they’re giving you a difficult time online or through the phone.
Step into a QLink store nearest you and ask to talk to one of their staff and request to cancel your account.
Here’s how to cancel QLink in their stores:
- Find the nearest QLink store in your area.
- Visit the store and ask to speak with a QLink staff.
- Ask for help in getting your account canceled.
Note: You really don’t need to do much when you want to cancel in-store as they will take care of it for you.
6. Automatic Service Cancelation
There is a surefire way to get your service canceled with QLink. It’s called automatic service cancelation, but you’re effectively burning bridges with them to get your account canceled.
To do this, you’re essentially going to violate some of their terms and conditions which will results in your account getting canceled as soon as possible.
Here’s how to cancel QLink through this method:
- Report your phone lost or stolen.
- Fail to complete the Lifeline recertification process.
- Your account is inactive for more than 45 days.
Note: Doing any of these will result in your account getting canceled immediately, so make sure you have everything set up before any of these can happen.
If you run into any issues while canceling your QLink account, you can contact their customer service team through any of the available channels.
As long as you’ve decided, you will need to be assertive in letting them know that you want to cancel your account.
How to cancel my QLink account online is a pretty straightforward process.
Be prepared to do quite a bit of waiting, especially if you contact them by online form or through your account portal.
Most users experience more than 48 hours before QLink will respond to their request.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.