Are you one of the many people wondering if you can cancel Cox cable but keep internet? If you are, then this guide will be all you need!
For today, we will walk you through how you can cancel your Cox TV or cable services while keeping your internet!
To cancel your TV services but still keep the internet, contact the customer service department of Cox and tell them your concern.
Speak to the customer retention team and tell them about your plan of cancelling, then, stay firm during the duration of the call.
Reasons for Cancelling Cox Cable
As consumers, we have the right to choose what we want. Therefore, we shouldn’t be stuck and limited with what we currently have as our plan.
Cancelling your TV or cable services with Cox could be due to several reasons. Some of which include:
You Found a Better Cable or TV Service
This is one of the most common reasons for cancelling Cox cable – and don’t worry, the vast majority of people who want to do so carry the same reason.
It could be cheaper, better, or more valuable for you and for your family.
You Want to Save on Monthly Bills
Are you looking to cut your monthly bill payments? Do you want to cancel TV because you want to scrape off those monthly recurring charges?
Following the first reason, this is the second-most popular reason why Cox subscribers look to cancel their TV services.
You’re Not Using the TV Service Any Longer
And last but definitely not least of the most common reasons is that you’re not using it the way you used to before.
In this case, the most sensible thing to do is to cancel the services.
These are just some of the most customary reasons why you would want to cancel Cox cable. However, the problem is that you have internet with them.
So, is there a way on cancel your Cox cable but keep the internet?
Yes, there is!
How to Cancel Cox Cable but Keep Internet – Steps!
Many people are wondering if they can cancel their television services with Cox and still keeping the internet connection.
Luckily, there’s something you can do to make this all possible!
Here are the steps on how you can cancel your television services while keeping the internet services intact.
Step #1: Contact Their Customer Support Team
The first thing you want to do is to contact and dial their hotline. Try to reach the customer service or the client experience department.
Tell them about your plans of disconnecting or cancelling the cable service.
That brings us to the next step, which is to…
Step #2: Speak with Customer Retentions or the Cancellation Department
As per most customer service departments’ protocol, when a client or a customer says that he wants to cancel, what the 1st level representatives will do is they will transfer or direct the call to the retentions team.
The retention team, or also referred to as the cancellations team is the team that you can consider as the final line of customer experience.
They’re the ones that can help and assist you with your plans of cancelling your Cox cable or Cox TV but still keep the internet.
Step #3: Prepare a Solid Excuse for Cancelling
The line that will direct you to the retention department will most likely be queuing.
Therefore, you need to make sure that you have a solid and foolproof excuse on why you plan on cancelling.
You can use any of the following reasons as to why you plan on cancelling:
- You’re planning to save money within the next few months to a year
- You don’t use the TV cable service that much anymore
- You’re moving to a new location but just want to keep the internet
Notice how we didn’t include that you found another provider?
If you did that, they’ll try to cook up a deal, and more often than not, that deal will be able to stand against the new plan from another provider you just found.
Step #4: Be Strong and Firm Throughout the Call
Representatives in the retention or the cancellation department are skilled at making negotiations.
As a matter of fact, they have offers that regular 1st level customer service do not have.
What they’ll do is to try and compute for you real-time about the savings you can get.
Moreover, there will be instances where the price of your internet will go up since it will be a plan with internet only.
Be firm and steady throughout the duration of the call. Don’t allow them to lure you in even though the plans look great!
Step 5: Get All Cancellation Details and Information
After all of those have been said and done and they finally give you the signal that you’ll be able to go ahead with the cancellation while retaining the internet services.
But make sure that you get all the details of the cancellation, as well as the confirmation that you’ll be able to retain the internet.
There have been several reports about this instance where the subscriber thinks that their cable has been cancelled, but, after checking the next bill, they find out that it’s not.
So, what you need to do is to get any type of confirmation that the service has been cancelled.
Obtaining confirmation can be:
- A reference number for the cancellation
- The employee number of the person who did the cancellation
- Any other reference that will reflect the call you’ve made
Once you nail these five (5) steps, it’s just a matter of time until you cancel the cable or the television services while still having the internet up and running!
Would My Monthly Bills Decrease?
More often than not, Cox internet is a bundle with TV services, as well as other services they offer.
So, if you have cable with them, you might be getting a discounted rate for the internet.
By cancelling the internet services, your monthly recurring charges will decrease, but, the rate of the decrease will depend on the bundle or the discounts you are getting with the television.
The decrease is there, but if you’re asking if it’s going to be a dramatic decrease, it’s going to depend.
Your internet plan, since it’s already going to be a standalone plan, might increase.
Can I Cancel Cox TV Online?
Unfortunately, no, cancelling Cox cable services would require you to reach out to them via their hotlines.
As per the company, they are yet to develop functionality that will allow their clients to perform and finish a cancellation service online.
If you’re worried or scared about not being able to keep the internet services, don’t!
You can refer to this guide to help you with all the things you need to cancel Cox cable but keep internet.
You don’t need any type of special treatment or whatsoever, as opposed to what many subscribers believe in.
Follow the steps we have outlined and highlighted above, and you’ll be good to go!
Read Next: Learn how to fix Cox panoramic WiFi.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.