Is your Cox panoramic WiFi not working and you can’t find a decent guide on what to do online? Before you call Cox up telling them how unreal their service is, we’re here to help you!
In today’s guide, we’ll give you the needed troubleshooting steps to fix this issue.
So, if your Cox Panoramic WiFi is not working (blinking orange), you will find this guide extremely helpful!
To be able to fix your Cox Panoramic WiFi, check if all the cables on your gateway are linked properly. Then, check for service outages. If you find one, then that’s the reason you’re not able to connect. Otherwise, proceed to clear your cache and data settings on one device, then resetting your Cox Panoramic WiFi gateway.
Once done, you should have your internet connection back up and running! Now, let us learn in detail how to fix this issue easily.
One of the things you might notice when your WiFi isn’t working is the color of your gateway’s LED light.
You might see that instead of the usual white or yellowish color, you’re seeing an orange light blinking or flashing.
While different routers and modems have different meanings, an orange blinking or flashing light is not a good sign for the Cox Panoramic WiFi.
The orange blinking light simply means that your gateway is connecting to the network. It’s attempting to connect to the internet.
When it changes to a solid orange color, though, it means a different thing already. It’s a sign, telling you that your modem or router is not able to connect to the internet.
Why is My Cox Panoramic WiFi is Not Working
Ever wondered what the reason could be on why it’s not working?
In these instances, people would more often panic than think about resolving the issue. But, knowing what the causes of it could actually help! Are the reasons for it to stop working that bad?
Here are some of the usual reasons why your WiFi connection is not pushing through.
Service outages aren’t always the fault of the provider. In most cases, these outages are maintenance periods.
It’s the time when a provider checks and assesses the condition of their towers and satellites.
Therefore, it’s like a checkup to see if everything is on the right track; and while they’re doing this, they need to disable the connection to their network for their procedures not to be disrupted.
If the reason for you not being able to connect to the internet is a service outage, then you wouldn’t be able to do anything about it.
Problems With Cables
Another common reason why you’re not able to connect to WiFi is because of your ports and your cables.
Over time, our cables undergo wear and tear, too! Even if you’re not physically using them like detaching and reattaching them, their internal composites are used (because they’re connected).
In addition to that, your cables might not be properly connected to where they’re supposed to be attached.
Check the Ethernet cable if it’s connected properly. You can also remove the Ethernet cable and reinsert it to ensure that it’s all good. You need to hear the “click” sound when you reinsert it.
Apart from the Ethernet cable, check both ends of the coax or the coaxial cable. See if it’s appropriately connected to the gateway, while the other end to the wall.
Unresponsive or Damaged Ports
Cables aren’t the only things you should check; where it’s connected – the ports – can also be the cause of problems like these!
Check and see if the ports have complete teeth (the shiny parts of it). If you see that it’s missing a couple of parts, then it might be what the problem is.
If it has incomplete teeth, then it wouldn’t be able to transmit all the data that it needs to. Should this be what the problem is, you could either have the port repaired or better, purchase a new router or modem.
Reception or Signal Strength
Is your WiFi not working only while you’re far from it? If so, then the problem is not with the gateway’s connectivity to the internet – but the distance or the relationship between your device and your gateway.
If this is what your scenario is, try moving the modem to a better position so it’ll be able to accommodate all devices within your area.
IP Address or DNS Cache Glitch
Out of all the many different possible reasons why your Cox Panoramic WiFi is not working, the DNS cache and IP address glitch are two of the most uncommon but are experienced by people.
There are instances when the saved websites and data on your device can cause glitches and errors on a particular device’s connectivity.
These are the most common reasons why you’re not able to access the internet.
If the problem is a service outage, then you’re free to go, you wouldn’t be able to do anything; it’s a technical problem that only the company can solve.
But what if it’s anything but an outage? What do you do? Are there steps that we can follow to fix our internet connection work?
Troubleshooting My Cox Panoramic WiFi Not Working
Here’s the comprehensive guide on how you can fix your Cox Panoramic WiFi.
Step 1: Check All Cables
Check all cables – from the Ethernet cable down to the coaxial cable and see if there are any signs of damage or being worn out.
It’s also worth noting to remove and reinsert both the Ethernet and the coax cable, too just to make sure that it’s not where the problem is coming from.
Step 2: Check for Service Outages
There are multiple ways on how you can check If there’s a service outage in your area.
For one, you can contact Cox and ask them if an outage is taking place. This might take a while since thousands of people contact Cox daily.
Because of this, the vast majority of people take the next option, which is to check for outages via the Cox website.
Login to your account, once you’re in, hit on the My Account Overview Menu; this will open a dropdown menu.
Tap on Manage My Equipment from that list. If there is an outage, you’ll immediately know because it’ll be at the top of the screen.
Otherwise, you’ll see a statement about not having an outage, and a note below on what to do if your service is not working as expected.
Step 3: Clear DNS Cache and Data
As we mentioned above, there might be instances where the cached DNS data interrupts your connectivity to the internet network.
For starters, the DNS is like the digital record of the websites and prompts that you’ve received while using your browser.
Therefore, the system might have cached something that triggered something not healthy for your device.
So, you need to flush or clear out the DNS cache on your device.
For windows, open Command Prompt or CMD and type in ipconfig/flushdns and hit on enter. On a Mac, you can reset or clear the DNS cache by running the Terminal application.
For MacOS Snow Leopard, you would need to type in sudo dscacheutil –flushcache.
For the following operating system versions, Mavericks, Mountain Lion, Lion, the command should be: sudo killall –HUP mDNSResponder.
Now, for the Yosemite 10.10 to 10.10.3, it is sudo discoveryutil mdnsflushcache.
For iPhones or Apple devices, toggling the Airplane mode ON/OFF does the trick.
For Android devices, however, access Google Chrome and type in chrome://net-internals/#dns; then, hit on the button that would flush or clear it out.
Step 4: Test Out Other Devices
So, the reason why your Cox Panoramic WiFi is not working is not because there’s a service outage, what do you do next?
If you just found it out on one device, say your smartphone, test out your tablet, your laptop, or computer.
See if you’re able to connect to it using a different device.
You can also try directly connecting to it via an Ethernet cable because maybe, the problem’s with the gateway’s wireless capability.
Step 5: Power Cycle Your Cox Panoramic Gateway
Then, what you have to do is to unplug your Cox Panoramic gateway. If you are using a router, you need to unplug it, too.
Wait for about 15 seconds to 40 seconds before you plug it back in again.
For 2 to 3 minutes, be patient and wait for the gateway to reinitialize. It might take longer for older models and versions of routers (if you have one).
Step 6: Reset Your Cox Panoramic Modem
Now, we’re not just talking about restarting or rebooting your Cox Panoramic gateway, we’re talking about setting it back to its factory settings.
To do this, press + hold the reset button on the gateway for more than 8 seconds or until all the LED lights on the front panel go off or flash.
You don’t need any special equipment – you’ll only need this guide and you’ll be good to go!
Still No Internet Connection… What Should I Do?
So, you’ve strictly done and followed everything in the guide and you still don’t have WiFi? This is the time to contact Cox’s technical support team.
It might already be a problem with the gateway unit itself, and the only solution might be to replace it.
That should be it! Those are all the troubleshooting steps you need to know if your Cox Panoramic WiFi is not working.
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