How to Call Koodo When Phone is Disconnected?

Have you been looking for a way on how to call Koodo when phone is disconnected? 

You are not alone, more than enough people are trying to reach Koodo customer service. The frustrating part is that it is so difficult to talk to a live person at Koodo. 

However, we have ways you can actually talk to Koodo live agents.

To call the Koodo billing department, simply dial #227 from your disconnected phone. 

This should connect you directly to the billing department to sort out any issues. If your problem is not related to billing, you may call the Koodo customer care number or schedule a callback.

There are three main ways to call Koodo directly and get connected to a customer agent. However, even the provided methods could have a bit of delay. 

Keep on reading to find the appropriate solution.

Ways to Call Koodo When Disconnected

If you are searching for ways to call Koodo from the disconnected phone,  chances are that your account has been suspended. 

There are many times when the Koodo system will disconnect your account erroneously. 

In other situations, you may be disconnected for late payments. Whichever the case, you need a solution to your problem. 

There are many ways you can reach out to Koodo agents and deal with the problem. 

However, most people prefer calling and talking to a live agent. Below, we have outlined some of the ways you can easily reach out to a Koodo agent.

Solution #1 How to Call Koodo When Phone Is Disconnected- Billing Department

The most common problem when you are disconnected is in relation to billing. 

There might have been an error in your billing for you to get disconnected. 

This is why you should first try and reach out to the billing department. Koodo understands this very well and that is why they have made it possible.

To reach the billing department

1. Dial #227 from your disconnected handset
2. Call and follow prompts to talk to an agent
3. If the agent is not available at the time of the call, schedule a callback.
4. Stay close to your phone to answer the call when it comes through

Note: In some situations, you may have to wait in line or schedule a call back up to 25 hours later. For this reason, you should have all the information you need before making a call. 

In case you get connected, explain all your issues.

Solution #2 Schedule a Callback on Koodo Assist

If your issues are not related to billing, you will most likely not be assisted by the billing department. As a matter of fact, the agents will simply disconnect you. 

Do not waste your time calling the billing department unless it is a billing issue. For any other issue, you can schedule a call back with Koodo’s assistance. 

The Koodo assist system is designed in such a way that it should offer most of the solutions. 

If you have customer concerns, the system will try answering them before scheduling a call. 

Follow the prompts on the system until you schedule a call.

To schedule a call with Koodo assist:

1. Visit the Koodo assist page Koodomobile.com/prepaidchat
2. Chat with the system explaining your problem
3. If the system is unable to solve your problem, you will be asked to schedule a callback.
4. Schedule a callback and wait for a call from Koodo

Note: If you are trying to reach Koodo on a none Koodo number, you may not be able to schedule a call back in this manner. 

Therefore, always chat as a Koodo customer and provide your necessary details during chats.

Solution #3 Schedule a Callback on Koodo Official Number

If you are not able to reach Koodo on Koodo assist, you can call them directly on their number. 

The catch here is that you also have to talk to a robot and schedule a callback. 

In the same manner, there are no guarantees that you will be called any time soon. Most people who call Koodo on their official number have to wait up to 24 hours to get a callback. 

Even so, the callback does not guarantee a solution to your problem. 

To call Koodo directly when disconnected

1. Dial  1-866-995-6636 from any number including non-Koodo numbers.
2. Select 1  for English
3. Follow prompts to speak to an agent or schedule a callback

Note: It is necessary to call Koodo during office hours, at these times you are more likely to get to speak to an agent.

 The times to call Koodo are as follows

• Mon to Fri: 10 am-9 pm
• Saturdays: 10 am-6 pm
• Sundays: 12 pm-6 pm

Solution #4 Schedule a Callback on Social Media

One of the most effective ways to communicate with Koodo is by reaching out to them on social media. 

Their social media handles are very busy and effective. 

As opposed to calling, social media agents report your issue within minutes. 

The best part about using social media is that you can actually schedule a callback if your issue is too complex. 

The Koodo agents on social media will try to resolve your problem immediately. 

If an issue necessitates a callback, they will schedule a callback or even call on social media.

To schedule a call back on social media

1. Visit any Koodo social media page, preferably Twitter.
2. Open a chat with the Koodo agent on social media
3. The agent will try to resolve your issue online
4. If the issue is not resolved, ask the agent to call or schedule a callback

Solution #5 Other Ways to Solve Koodo Issues

If all the above options to reach Koodo fail, which is highly unlikely, you may want to try other options. 

As a matter of fact, there are so many solutions you should try before calling Koodo. 

One fact that is evident is that Koodo discourages live callers. That is why you will struggle to reach their customer agent.

The good news is that there are very many other ways to reach out to Koodo. Among the ways you can explore are:

Use the Self-Serve Account

Instead of calling, simply login to your Self-Serve account and try to resolve your problem. 

You can virtually solve all problems on self-serve. 

In the case of being disconnected, there are ways you can get back reconnected even if you are late in your payments.

How to reconnect phone on Self Serve:

1. Login to your self-serve account
2. Click  Self-Serve
3. Select Mobile Services on the dropdown menu
4. Select Report Lost/Stolen
5. Select Suspend my Phone
6. Log out of your account and wait about ten minutes
7. Login back and report that your phone has been found

With this, you will be reconnected back to your account. You have to choose a plan to continue enjoying Koodo services.

Ask Koodo Community for Help

The other way to resolve almost any issue with Koodo is by visiting the Koodo community. 

Any issue you are suffering from has been experienced by someone else before. 

There are thousands of answered questions on the Koodo community forum pages. 

Use Koodo Assistant

The most obvious solution that all Koodo customers use is the Koodo assist feature. 

When using Koodo Assist, you will be able to resolve most of the questions you have. 

However, if you are unable to find an answer you can schedule a callback.  

Summary

There are three main ways to call Koodo when you are disconnected. 

However, before you start looking for how to call Koodo when the phone is disconnected, try other solutions. 

The Koodo team strongly discourages calling. For this reason, you should first explore other communication channels. 

If all channels fail, use the above ways of calling Koodo. Ideally, you will have to schedule a callback to talk to a real person.

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