Are you wondering why HBO Max Dolby Vision not working? It’s an easy fix, and we have the solutions you need!
When you watch a movie or TV show on HBO Max, your TV will display a notification if it’s turned on Dolby Vision.
If you don’t see this or it says a different enhancing system like HDR, you know there’s something that needs fixing.
To get Dolby Vision to work on your HBO Max, you must check if your TV supports it. Go to your TV’s settings, then look for Display or Picture Mode. Find the Dolby Vision option. If your TV has it and still does not get activated, you will need to update your HBO Max app.
Let’s take a close look at the issues you’re likely facing when Dolby Vision is not working. We can then move on to the different steps to fix this error.
Software problems generally cause the issue. At this point, we will have to figure out if it’s your device or the app.
You will need to check that your TV and viewing devices can display Dolby Vision, so you’ll know where to start fixing the problem.
Here are problems that could have happened on your TV, streaming device, or app:
1. Content Not Supported
Not all programs on HBO Max are Dolby Vision enabled. There are a select few like exclusive movies and shows for the most part. It will not activate if you’re watching content that’s not supported.
2. TV Not Capable
Dolby Vision is a more premium form of HDR, and, understandably, not all TVs have it. You will need to check if it’s available for your model.
3. Corrupted System Files
The HBO app can have bugs and errors in its storage cache that can cause this issue. If it’s not cleared regularly, files can get corrupted and affect the app’s performance.
4. Outdated App
Older app versions can experience this error where it will not activate Dolby Vision on your device.
Now that you have an idea of what causes this issue, let’s move to the troubleshooting guide to get rid of this problem as soon as possible!
Fixing the Dolby Vision error of HBO max is not a difficult task. So, before we get into the weeds here, you want to restart the app and your device.
We want to make sure to resolve any temporary software causes with a quick restart to solve it before you even really start.
In case restarting both the app and your device does not work out, let’s proceed to the next steps:
HBO Max programs that support Dolby Vision are going to be marked. If you’re wondering why it switches on for some content and not others, this might be it.
Check the listing closely and see if Dolby Vision is available. You can also try logging in to your HBO Max account on the website, as the app can mark it differently.
Here’s how to check if a movie or show uses Dolby Vision:
- Open your HBO Max app.
- Search Dolby Vision to get a list.
- Select a movie or show to watch it.
- See if your device activates Dolby Vision.
Note: If it does not activate, you can check on the HBO Max website if the same content is marked Dolby Vision.
At this point, it’s also possible that your TV or device you’re using to stream HBO Max content is not Dolby Vision compatible.
The good news is that most streaming devices support this technology. However, not all TVs come with the feature.
You need the content, streaming device, and TV to have it to get the best experience possible.
If you find out that your streaming device or TV does not support Dolby Vision, you will need to watch it on devices that do.
Here’s how to know if your device has Dolby Vision:
- Go to your TV’s Settings menu.
- Navigate to Display and Sound.
- Select Picture.
- Go to Picture Mode.
- Find Dolby Vision if it’s on the list.
Note: You should have no problems with streaming devices since the latest models are Dolby Vision-capable.
Now that you have determined that your TV and streaming device supports Dolby Vision, we can look at the other steps you can take.
If it still does not activate, we can look at the app. You’re likely dealing with corrupted cache files, and they’re disrupting how the app works.
Clear up those files so you can start watching Dolby Vision content in no time.
Here are the steps to clear the HBO Max app cache on your devices:
On your Android device:
- Open the Settings app on your device.
- Go to App Manager, then select Other Apps.
- Find HBO Max and select it.
- Tap on Storage.
- Click on Clear Cache and Clear Storage.
On your Firestick:
- Go to your Firestick’s Settings.
- Choose Applications.
- Go to Manage Installed Applications.
- Select HBO Max.
- Click on Clear Cache and Clear Data.
On iOS and Roku:
- Go to your device’s Home screen.
- Select the HBO Max app.
- Uninstall it from the device.
- Restart your iPhone or Roku.
- Install it again.
Note: After restarting, you can launch the HBO Max app and watch the show with Dolby Vision to see if it works.
If Dolby Vision still fails to activate, your next course of action would be to update the HBO Max app.
It has recently experienced its share of problems as most of its marked content does not activate Dolby Vision.
The quickest way to solve this is to update the app, as the developers have already released the fix.
Here’s how to update your HBO Max app:
- Go to your device’s app store.
- Search for HBO Max and click on it.
- Check if an update is available.
- Select the Update button to start the process.
- Restart your device after updating the app.
Pro Tip: If an update is unavailable, you can still save this situation since you can reinstall the HBO Max app on your device.
Now that we have tested that it’s not hardware compatibility or an app issue, there’s only one place left to look.
Like the ones for your streaming devices and TV, device software can also cause this particular Dolby Vision error. Your device’s firmware may have some inconsistencies with the app, causing this issue.
You want to reset your device to its factory settings so you can install the HBO Max app on a clean slate. It can also update its firmware fresh without triggering the incompatibilities.
Here’s how to reset your device and TV to factory settings.
Resetting your TV:
- Go to your TV’s settings menu.
- Select Preferences or General.
- Click on Reset.
- Choose Factory Reset.
- Confirm with a PIN code or click OK.
Resetting your Firestick:
- Open your Firestick’s Settings.
- Go to My Fire TV.
- Click on Reset to Factory Defaults.
- Select Reset.
Tip: For other devices, you will usually find a reset button on the back of the device. Press it with the help of a pin and hold it for 20 seconds.
If performing a factory reset does not do the trick, you will need to contact HBO Max support for assistance.
The app might have a bug that does not turn on Dolby Vision. They must be alerted so they can work on a fix quickly.
Read Next: Why is HBO Max Asking to Renew Subscription?
Now that you know how to fix HBO Max Dolby Vision not working, you’ll be able to work on it so you can watch your favorite content at its highest quality.
The steps are straightforward, and you don’t need to have any technical expertise or experience to perform.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.