HBO Max asking to renew subscription is a problem if you have been charged already. Fortunately, We have a quick fix for this.
Check your subscription status if you can’t stream shows and are prompted to subscribe to HBO Max. Your subscription may not be active. Next, you want to check if your subscription is linked to your account.
To fix HBO Max asking you to renew your subscription, you will need to verify your subscription on the App Store or Google Play. Look at your Subscriptions and check your purchase history. Find HBO Max in your list of subscriptions and restore your app store purchase.
There are a lot of factors that can cause this issue. Let us look at why HBO Max is asking you to renew your subscription.
Several causes will lead to HBO Max asking you to renew your subscription. It could be due to an unlinked account or an unverified subscription.
Make sure your subscription has not yet expired. If you get this error message, you likely don’t have an active subscription.
1. Inactive HBO Max Subscription
Your subscription is expired or canceled. You won’t be able to enjoy the service unless you re-subscribe.
2. Subscription isn’t Linked to HBO Max Account
If your subscription isn’t connected to your account, you can’t be billed for the service, which means you can’t use it.
You will be asked to link your account or create a new one to start streaming.
3. Expired Temporary Access
An HBO Max free trial is available on Hulu. If the quick access given by customer support has expired, you may be asked if you wish to continue with the service.
4. Can’t Verify Your Subscription
When you avail of an HBO Max subscription, you will be asked to verify your account email address.
If you didn’t get a verification email, you can’t sign in to your account.
These are the main reasons HBO Max is asking you to renew your subscription. Let us proceed on ways to fix them.
Before you do anything else, we suggest you relaunch the app on your phone or TV.
Sometimes the quickest way to fix an issue is to turn it off and then back on. In that spirit, you should close the HBO Max app and restart it.
If the issue persists, we can now move to more advanced solutions.
Check your subscription status if you have an HBO Max subscription but can stream shows to your phone or TV.
HBO sends a confirmation email with your subscription info. At the very least, you should have that confirmed to activate your subscription.
Here’s how to check if you have an active subscription:
- Open your HBO Max app and sign in.
- Tap your Profile icon.
- Go to Settings.
- Choose Subscriptions.
- Check the details of your subscription.
Tip: You can also do this on the HBO Max app on your TV by going to Settings, then go to Account.
Note: Make sure your subscription hasn’t expired. If this is the case, resubscribe to HBO Max.
Try signing out and back when you see the HBO Max error message asking you to renew your subscription, but you’re sure you are already subscribed.
You can remotely sign out devices that you signed in on. We recommend you sign out of devices you no longer use.
- Launch the HBO Max app and tap the Profile icon.
- Go to Settings and select Manage Devices.
- Tap X beside the device you want to sign out.
- You can also click on. Sign All Devices Out.
- Restart your device and sign back in.
Pro Tip: If you suspect others are accessing your HBO Max account and using it, we recommend signing out of all device and change your password.
If you are prompted to renew your subscription when you have an active account, try restoring your app store purchase.
You can only do this if you are subscribed to HBO Max. A system glitch can cause this and temporarily lose the status of your subscription.
Here’s what you should do if you subscribed to HBO Max through partner app stores like Apple App Store, Google Play Store, Samsung Checkout:
- Launch the HBO Max app on your device.
- Choose the content you want to watch.
- Sign in to your account.
- Click on Restore Purchase
Tip: HBO will restore your subscription as long as you have an active one on the app store of your device.
Note: Once your subscription is restored and linked to your HBO account, you can sign in and stream TV shows and movies on any device.
If HBO can’t find an active subscription, proceed to the next solution.
If you tried restoring your app store subscription and got this message, make sure you have an active HBO Max account.
The connections between your app store and HBO may be compromised and their records may not be totally in sync.
The good news is that this rarely happens, and you should be able to verify it once the connections are restored.
Here’s how to verify your HBO Max subscription:
On iOS Devices:
- Go to the Apple App Store.
- Tap on your Profile Picture.
- Select Subscriptions.
- Look for HBO Max on your Purchase history.
On Android Devices (including Firestick):
- Open Google Play Store on your device.
- Click on your Profile icon at the top right.
- Select Subscriptions.
- Check if HBO Max is under Expired Subscriptions.
- Check under Declined payment methods as well.
Note: If you find HBO Max in these categories, it means that you have no active account. You will need to sign up again.
On your TV:
- Go to your TV’s app store.
- Select Subscriptions or Purchase History.
- Look for HBO Max on the list.
Important: Make sure you are signed in with the same account you used to purchase your subscription.
If prompted with a Renew Subscription error message, check if your HBO Max account is linked to your HBO Max subscription.
This is an important step to take especially if you did not subscribe on the HBO Max website.
Doing this will link your subscription to the main HBO account. Before you do that, sign in to your account on your phone, tablet, or computer.
Then, follow these steps:
- Open the HBO Max app.
- Click the Already subscribed link found at the bottom.
- Choose your provider from the list.
- Sign in to your account.
- HBO will link your current subscription.
Note: Once your account and subscription are linked, you can sign in with your HBO Max email and password and stream on any device.
These solutions will help you fix the renew subscription issue and get you to start streaming HBO Max shows and movies.
But, if none of these works, contact HBO Max Customer Support for more advanced help. The problem may be with the app or your account.
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Now that you know the reasons and solutions for HBO Max asking to renew subscription, It’s time to take action.
These fixes do not require technical knowledge. If all these fails, you can always connect with an HBO Max expert.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.