Are you wondering why your Harmony Hub will not connect to WiFi? We have the answers you need!
Your Harmony Hub could be near your WiFi router, yet it’s not connecting.
If that’s the case, you will have to investigate the network connection to see if it’s working properly.
It’s not receiving the signal correctly and not connecting to the network.
To fix your Harmony Hub’s connection to your WiFi, you need to set up the network again to refresh it. The Harmony Hub is known to have a few issues with 5G WiFi. If you have a dual-band router, disable it, so your Harmony Hub does not attempt to connect to it.
Let’s look at the causes of this issue closely. Then we can start the process of resolving it using our complete fix guide!
There are several causes of this particular problem.
Whenever your Harmony Hub stops connecting to your WiFi, you know there’s something wrong with your current network settings.
You want to examine the wires and connections, then look at how your devices are set up within the network.
Here are the problems that you are likely to go up against if you experience this error:
1. Wifi Compatibility
Harmony Hub is a device that is not known to play nice with 5G WiFi.
Modern routers are often dual-band that broadcast these two signals simultaneously. If your router defaults to 5G, your device will have difficulty connecting.
2. Network Not Set Up Properly
Your Harmony Hub may not be set up with your network properly.
There are cases when your device’s configuration will not exactly match your router, causing this issue.
3. Outdated Firmware
An outdated device software on your Harmony Hub can cause it to not connect correctly with your router.
4. Minor Software Issues
Software glitches and bugs can occur that can prevent your Harmony Hub from connecting to your network. However, these are temporary and are easily resolved.
Let’s now proceed to the full fix guide to continue to use your Harmony Hub without experiencing any more problems.
However, you can restart your Harmony Hub to flush out any temporary issues like service outages and glitches before we proceed.
In case a reboot does not work out, we can now perform these other steps that will help you get rid of this error:
The next step you can take is to power cycle your router and other network devices.
A power cycle is basically a more advanced form of reboot where you flush out the memory and storage to get rid of network glitches.
Your Harmony Hub will benefit from this procedure as it will also refresh the connections to your network and acquire a new IP address.
Here’s how to power cycle your router and other network devices:
- Turn OFF your router and other network devices.
- Unplug them from the power socket.
- Wait for at least 2 to 5 minutes.
- Plug them back in.
- Turn them ON.
Note: Network devices include modems, routers, range extenders, and mesh systems.
If a power cycle does not solve the problem, you need to set up a new connection with your WiFi network.
It’s essentially resetting the connection between your Harmony Hub and the router.
Doing this will also refresh the connection between the hub and your network, using a different process that affects other systems.
Here’s how to change the network on your Harmony Hub:
- Open the Harmony app.
- Tap on Set Up New Hub.
- Push the Pair/Reset button on the hub.
- Select Connect to complete the process.
Tip: Your Harmony configuration will still be saved even if you set up a new network.
If you have multiple WiFi networks in your home, your Harmony Hub can also get confused.
Certain systems, when set up, can have various network IDs or names. You can tell the hub to connect to a specific network, so it doesn’t have to choose.
Here’s how to set your Harmony Hub to connect to a specified network:
- Open the Harmony app.
- Go to the Menu.
- Tap on Harmony Setup.
- Select WiFi Settings.
- Choose the Select WiFi option.
Note: Make sure that your Harmony Hub continues to receive a strong WiFi signal on the network you choose.
Your Harmony Hub is a versatile device, but one of its limitations is that it’s not fully compatible with 5G WiFi.
For the most part, this is not much of a problem. However, you will need to turn it off for dual-band routers and mesh systems.
This way, your Harmony Hub only connects to the 2.4 GHz frequency.
Here’s how to disable 5G WiFi on your router:
- Go to your router’s dashboard via a web browser.
- Type in your router’s username and password.
- Go to your router’s settings.
- Look for Connections or Network Mode.
- Choose the 2.4 GHz option and not Auto or Dual-Band.
Note: Newer routers come with their apps, making it a lot easier to change the settings than typing its IP address on your browser.
One of the ways to fix your Harmony Hub that does not connect to your WiFi is by updating its software.
It’s an easy process that’s aided by using the Harmony app. You should be able to complete the process in a few minutes.
Here’s how to update the firmware of your Harmony Hub:
- Open your Harmony Hub’s mobile app.
- Go to the Menu by pressing the icon on the top left.
- Select Harmony Setup.
- Tap on Sync.
Tip: Updating to the latest firmware version gives you access to the latest security features and fixes that should solve many issues.
Lastly, if none of these steps work, you can choose to perform a factory reset.
This will clear your Harmony Hub and revert its settings to when it came out of the factory.
This will ensure that your Harmony Hub will have a clean slate to reconfigure itself, especially its network connections.
Here’s how to perform a factory reset with your Harmony Hub:
- Turn OFF the hub and unplug it.
- Press and hold the Pair/Reset button.
- Plug the hub back while still holding the button.
- Wait for the light at the front to blink red.
- Wait for the reset process to finish.
Note: Resetting your hub will clear all the information saved on it. You will need to set it up again.
You can call Harmony customer support if the issue persists for additional assistance.
There could be hardware issues that might need repairing or replacement, so you will have to get in touch with their support team.
Read Next: Does Harmony Hub Support 5GHZ?
Now that you know why Harmony Hub will not connect to WiFi and how to fix it, you’re now ready to check your equipment out.
As long as you follow our instructions, you will be able to resolve it on your own.
You don’t need any technical experience or expertise to perform the steps we outlined above.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.