How to Fix Harmony Hub Not Working with Alexa?

Is your Harmony Hub not working with Alexa? It may be due to several different reasons. Fortunately, we have solutions for each.

If you find it challenging to connect your Logitech Harmony Hub with your Alexa, it may be due to connectivity issues.

You may not have linked your device to your Alexa account, or the Hub is not in Discoverable Mode. Another possible culprit is outdated software.

To clear issues regarding your Harmony Hub and Alexa device, power cycle your network devices. Unplug your router and modem, and leave them unplugged for 30 seconds. Then, plug the modem back again, followed by the router.

Before moving on to the fixes, let us discuss the possible reasons your Harmony Hub is not working with your Alexa device.

By identifying the causes, we can select the best solution.

Why Logitech Harmony Hub Not Working with Alexa

Check if your devices are linked when your Harmony Hub cannot connect with Alexa.

Once you link your account, make sure Hub is in Discoverable Mode. Alexa won’t be able to recognize and connect with it if otherwise.  

Other possible causes include:

1. WiFi Connectivity

Your Harmony Hub and Alexa needs to be on the same Wi-Fi network to work. You won’t be able to control your devices without the Hub being powered on by the Internet.

2. Outdated Software

An older version of Harmony Hub could be another reason you face the issue. You may have installed the wrong update, too.

3. Bug with Alexa Integration

If your Harmony Hub cannot connect with Alexa, it could be due to bugs and glitches. There could also be some kind of maintenance going on.

4. App Incompatibilities

You may have downloaded apps that interfere with your Harmony Hub and Alexa connection.

These are some reasons your Hub is not connecting with your Alexa. Now that we figured out the possible cause, we can proceed to the solutions.

How to Fix Harmony Hub Not Working with Alexa

Before diving into elaborate options, start with the basic yet effective solution. Restart your Harmony Hub to fix temporary bugs and glitches.

Disconnect the power cable, then wait for 10 seconds. Connect your device again, and see if it clears the issue.

If restarting your Hub does not work, follow the troubleshooting steps below:

Solution #1: Power Cycle Your Network Devices

The first step to fixing your Harmony Hub not working with Alexa problem is rebooting your network devices.

Your device may not be connected to the Internet. If the issue is with your modem and router, here’s what you can do:

1. Unplug your router, followed by your modem.
2. Leave your devices unplugged for 30 seconds.
3. Plug the modem back and then your router. 
4. Give them time to boot up.
5. Try connecting to the Internet again.

Note: If your Alexa device is still not responding, restart it by pressing the Power button until it switches off.

Solution #2: Rename Your Fire TV Devices

If rebooting your network does not work, try changing the name of your Fire TV device.

Amazon assigns random names, and it can get confusing if you own more than one Fire TV device. To rename, log in to your Amazon account.

Then, follow these steps:

1. From the drop down menu, select Account.
2. Click Manage your devices and content.
3. Select your Fire TV Stick to be renamed.
4. On the Device Summary Page, click Edit.
5. Rename the device and click Save when done.    

Note: Don’t use the name “Television” to avoid confusion among your other TV devices.

Solution #3: Connect the Devices to the Same WiFi Network

For your Harmony Hub and Alexa to work together, they need to be on the same WiFi network. But first, confirm that your devices are able to access the Internet.

Here’s how to connect your devices to the same Network:

1. Launch the Harmony App and select Set Up New Hub.
2. Press Pair/Reset on the back.
3. Once you configure your Hub, select Connect.
4. Your Hub will connect to the same network as your Alexa device.

Note: Harmony is compatible with 2.4 GHz band Wi‑Fi routers. It does not support 5GHz frequencies. Make sure you use 2.4 GHz WiFi.

Solution #4: Re-Link Your Harmony Hub to Your Alexa Account

If your Harmony Hub stops working with your Alexa, there could be an issue with how they are paired together.

You can link the Harmony Hub to your Alexa account again to address this problem.

It’s possible that there could be a bug or glitch that occurs during their regular operation.

You also want to make sure that Alexa recognizes the hub. If they’re not, you will be losing out on a lot of the smart dynamics between the two platforms.

Here’s how to connect your Harmony Hub to your Alexa account:

1. Open the Alexa app on your phone.
2. Go to the menu and select Skills & Games.
3. Search for Harmony and select it.
4. Select Enable.

Note: Log in to your Harmony account if you are asked during the process. This will finalize the link between the two platforms.

Solution #5: Use a Third-Party App Like Yonomi

Yonomi is a smart home integration app that will allow you to link different platforms and devices together.

You can connect your Harmony Hub and Alexa, but there are instances when it can give you a hard time.

Relying on a third-party app that will handle all the cross-communication will certainly make your life a lot easier.

Here’s how to use Yonomi:

1. Download the Yonomi app on your phone’s app store.
2. Connect your Alexa account to Yonomi.
3. Connect your Harmony account.
4. Put your hub into pairing mode.
5. Force connect your Harmony hub and Alexa.

Note: You can also use other integration platforms like Z-Wave or Zigbee, so you don’t have to deal with different apps and platforms.

Solution #6: Update Your Harmony Hub

If nothing seems to work at this point, you will need to update your Harmony Hub.

You may be looking at a compatibility issue where your hub’s software is not working well with Alexa.

If this is the case, a quick update should resolve it. It’s also good to always run the latest software for security purposes.

Here’s how to update your Harmony Hub:

1. Open the Harmony app on your phone.
2. Sign in to your Harmony account.
3. Go to the menu and select Harmony Setup.
4. Select Sync.
5. Wait for your Harmony Hub to finish the update.

Tip: It can take up to a few minutes to complete the update process. Wait for the Harmony Hub to power up before using it.

If updating your Harmony Hub does not solve the issue, you can also choose to perform a factory reset. It’s a more drastic approach but can surely help you get rid of the problem.

You can also contact Harmony support for extra assistance, especially if you think you’re dealing with a hardware issue.

Read Next: Harmony App Not Finding Hub? – Fixed!

Bottom Line

Now that you know how to fix Harmony Hub not working with Alexa, you can take the necessary steps to resolve this error.

It’s not a difficult error to deal with. As long as you follow the steps on our guide carefully, you’ll be able to fix this and enjoy your Alexa features with the Harmony Hub.