Harmony Hub keeps disconnecting

When Harmony Hub keeps disconnecting, you know you’re in trouble. Fortunately, we have the solution.

If your Harmony Hub has trouble maintaining a connection, it may be due to software glitches or outdated software.

But, the most common reason is network interference. 

Your router may be too far away from your Harmony Hub, or you’ve got the wrong channel frequency.

To address the connection issue, power cycle your router and other network devices. Unplug the hub from the power adapter, and wait for 10 seconds before plugging it back in. Move the hub closer as well to eliminate range and interference issues.

Before discussing the solutions, let us talk about why your Harmony Hub keeps disconnecting from your Wi-Fi.

This will help you understand the issue and apply the appropriate troubleshooting steps.

Why Harmony Hub Keeps Disconnecting from WiFi

When your Harmony Hub successfully connects to your Wi-Fi network but frequently disconnects, your device may be too far from your router.

Move it closer to address the connection issue.

If the range is not the culprit, it may be one of the following reasons:

1. Network Interference

Harmony is compatible with 2.4GHz band Wi-Fi routers. It does not support 5GHz frequencies. You may have the wrong channel frequency if you encounter this problem.

2. Network Congestion

If your Wi-Fi network is operating slower than normal, it will create a sluggish response time on your Harmony Hub.

It may be due to multiple connected devices or excessive bandwidth consumption.

3. Outdated Hardware

When data transmits over obsolete hardware, it gets hampered or slowed down. As a result, your Harmony Hub can’t keep a stable connection. 

4. Software Glitches

Harmony Hub relies on software to work with newer devices. If your Harmony Hub keeps disconnecting, it may be due to bugs and glitches.

These are some of the common causes of Harmony Hub’s connection issues. Now that you know them, we can proceed to the troubleshooting methods.

How to Fix Harmony Hub Keeps Disconnecting

fix Harmony Hub keeps disconnecting

If you find that your Harmony Hub can’t keep its connection, always start with a power cycle.

Restart your Harmony Hub by pressing and holding the OFF button at the upper part of the remote. Do this until the screen turns off. Then, turn it on again. 

Restarting your Harmony Hub is a simple solution proven effective for fixing connection issues. If this does not work, try our more elaborate solutions below. 

Solution #1: Power Cycle Your Router and Other Network Devices

If there is no change after restarting your Harmony Hub, check if the problem originates from the router.

Power cycle your router by unplugging it from the power adapter.

We recommend shutting off your entire network so they can power up at the same time rather than doing it one device at a time.

power cycle router

Here’s how to power cycle your entire network:

  1. Pull out the power cord at the back of the router first.
  2. Then, pull out the power cord at the back of the modem.
  3. Leave the network devices unplugged for 30 seconds.
  4. Plug back the modem first.
  5. Plug in the router.
Note: To confirm that your router and other network devices work, use another device to connect to your Wi-Fi network.

Solution #2: Move Your Harmony Hub Closer to Your Router

If the cause of your connection issue is the range, move your Harmony Hub closer to your router.

Signals sent from the Hub will reflect off surfaces before reaching your device. So, position it on top of your cabinet or a large, unobstructed shelf.

  1. Unplug your Harmony Hub.
  2. Move it closer to your router to eliminate range issues.
  3. Make sure your device is within 20 feet of the Hub. 
  4. Make sure there is a clear path between the Hub and router.
Tip: If you wish to position your Harmony Hub inside the cabinet, make sure it is beside most of your devices.

Note: Keep your Harmony Hub away from high-interference devices, such as walkie-talkies, baby monitors, microwaves, and other wireless devices.

Solution #3: Upgrade Your Router’s Firmware

update router firmware

Upgrading your router’s firmware may help address connection issues.

If your Harmony Hub keeps disconnecting, it may be due to software bugs and glitches.

Another reason to update your router’s firmware is for a safer and faster internet connection.

To update the firmware of your device, follow these steps:

  1. Connect your router to your computer using an Ethernet cable.
  2. Locate the model number at the back.
  3. Download the firmware update from the firmware download website.
  4. Find the Zip file on your computer and unzip it.
  5. Select the downloaded firmware to upgrade your router.

Pro Tip: Reboot your router to complete the upgrade.

Note: Don’t upgrade your router’s firmware wirelessly. If the update fails, your device crashes. Use an Ethernet cable to stay connected.

Solution #4: Change the Channel Frequency of Your Router

If none of the above solutions work, try changing the channel frequency of your router. You may consult your router’s user manual for channel-changing steps.

Or, you can use our method below:

  1. Type your router’s IP address on your browser.
  2. Log in to your router’s dashboard.
  3. Go to your router’s Advanced menu.
  4. Select Wireless Settings.
  5. Choose a value under Channel, then click Save.
Note: The least crowded WiFi channels are usually 1, 6, or 11. We recommend trying those out first.

Solution #5: Disable Your Router’s Dual-Band Feature (Use 2.4 GHz)

Harmony is compatible with 2.4 GHz band Wi-Fi routers. It does not support 5 GHz frequencies.

Disable your router’s dual-band feature and try connecting your device to the 2.4 GHz network to clear the connection issue.

use 2 ghz

To disable the dual-band feature of your router, follow these steps:

  1. Plug your router into your modem via Ethernet cable.
  2. Go to your Admin Panel or dedicated Settings page.
  3. Enter your router’s IP address into the address bar.
  4. Look for Wireless Settings or Dual-Band Settings.
  5. Click off the 5GHz band and save changes.

Tip: Restart your router for the changes to set.

Note: If you decide to reverse the procedure and regain access to your 5GHz network, follow the steps above and click on the GHz channel.

Solution #6: Reset Your Harmony Hub to Factory Settings

If you are still unable to clear the connection issue, reset your Harmony Hub to factory settings.

Performing a factory reset will delete all user information from your device. Do this as a last resort.

Here’s are the steps to reset your Harmony Hub to default settings:

  1. Unplug the Harmony Hub from the power source.
  2. Hold the Reset button while plugging it back in.
  3. The light on the front will flash red for about 30 seconds.
  4. The Harmony Hub will start up in factory setting mode.
Note: The screen will turn off first when you reset your Harmony Hub. It will turn on again, displaying the image of a remote and arrow.

If the cause of your Harmony Hub disconnecting problem is software and hardware issues, contact Customer Support.

Their experts can help you with setup, log-in assistance, general questions, and order and billing.

Read Next: Harmony App Not Finding Hub? – Fixed!

Bottom Line

Now you know why your Harmony hub keeps disconnecting. Once you determine the root cause of the issue, you can use the appropriate solution to target the problem.

You can move your Harmony Hub closer to your router or change the channel frequency. Also, check if your other household item interferes with your Wi-Fi network.

If none of our solutions above work, contact Harmony Customer Support for assistance.