Is your Freesat TV Guide not working? We have the solution to that problem!
The guide is the direct menu that converts the signal receiver by your Freesat dish into available broadcasts.
Walking out from that, “no signal” would mean that neither channels nor on-demand content will be available in the guide.
Let’s learn how to settle this easily:
To fix when Freesat TV Guide isn’t working, power cycle the receiver and make sure all guide filters are disabled. Next, validate the coaxial connection and configure the dish alignment. To fix issues with the app, clear the app cache and reinstall the platform.
To review the following solutions in proper depth, keep reading our complete guide!
When the guide within your Freesat Receiver settings is unavailable, it means that No Signal is Reaching your Box.
Whenever the guide goes offline, it is an indication that there has been a problem with the box’s dish receiving signal.
Let’s begin with the troubleshooting and the guide problem resolved!
The first and most easy thing you should try is to Power Cycle the Freesat receiver
This will solve any temporal problems with the TV box that are preventing the guide from loading and interrupting the signal income.
What’s so great about the power cycle is that it both solves power issues with the hardware of the receiver along with software problems.
Here’s how to power cycle your Freesat Receiver:
- Press the Power Button on the receiver to shut it down.
- Once the device has turned off, disconnect the Power Cable.
- Wait for 5 Minutes while the box is disconnected.
- Reattach the power adapter to the wall outlet once that time has elapsed.
- Turn on your Freesat Receiver box.
- Access the Guide.
- Check if the content of the Guide is back.
You should keep the box unplugged for a minimum of 5 minutes. Anything less than that could prevent your Freesat Receiver from completely discharging.
Note: Try to notice any damages inflicted on the power cable. It will give away any problems.
If you’ve recently installed your Freesat setup and haven’t added any channels yet, there’s a feature in the settings that will allow you to Re-Scan.
This will cause your set-top-box to look for channels once again and add any broadcasts that haven’t been detected yet.
- A Factory Reset on your box could also cause some of the channels to be lost
In that regard, let’s learn how to re-scan for channels on your Freesat box:
- Navigate to Settings on your box.
- Head to “Freesat Channels”.
- Press “Channel Scan”.
- Choose “Begin Channel Scan”.
- Wait for the process to be concluded.
Once the channel rescan begins, the status of the process will be displayed on your TV screen the entire time.
It will let you in on how many channels have been detected and have finished uploading to your box’s software.
Alert: Do not turn off your cable box while the re-scan is still going.
If the coaxial cable connection that hooks up your Freesat box and satellite dish gets unsettled, you’ll lose the channels in the Freesat guide.
What you should do during this solution is Secure and Validate the Coaxial Connection in your setup.
You must make sure that the cable is functioning properly and that it is connected securely on both ends.
Disconnect and reconnect the coaxial cable to verify an appropriate connection!
It is also recommended to check the External Part of the coaxial cable that goes outside and connects with your dish.
Repeat the same steps for the outside cable as you did with the first end of the cable that goes into your cable box.
Alert: If you’ve noticed any damages on the coaxial cable, you should replace it.
There is a big chance that the Dish’s alignment is not correct.
Your satellite dish must be aligned to a particular direction (towards the closest radio tower), so channels could be added to your guide.
Based on the dish’s manufacturer, it must be faced in one of the following directions:
- Eurobird – Point the dish at 28.5E
- Astra 2 Satellite – Align the dish towards 28.2E
The values we’ve listed above are the coordinates, towards which the dish must be pointed. You could check these values in the Freesat Application after it has recognized your setup.
Note: If you can’t manage dish alignment, contact Freesat technicians to do it for you.
If nothing worked so far, perhaps a Factory Reset would resolve the Guide problem with your Freesat receiver.
- The Factory Reset will erase all software contents along with saved recordings
The Factory Reset is the ultimate solution that troubleshoots all types of software problems with the set-top-box. It is also great for issues with the box’s power income and power bugs.
Here’s how to Factory Reset your Freesat Receiver:
- Navigate to Settings.
- Enter the “Installation Lock” if your box is an older model.
- Head to “Factory Reset” in the following channel.
- Insert the “Parental Code”.
- Press “OK” to confirm the process.
The box’s reset could take up to 5 minutes to complete, and, for the time being, the box must not be disturbed.
Note: As a result, all channels will be deleted and then will be re-added after the reset.
In case you’re experiencing issues with the Freesat TV Application, we could also help.
The Freesat app is available for most TV platforms, along with iOS and Android devices in the UK.
We’ve extracted the best-fix solutions for the platform at your disposal!
Let’s fix your Freesat App in easy steps!
The first and most easy fix to the problem with the Freesat app is the Re-Launch and Reboot.
What you’ll have to do is close the Freesat App and then reboot your device to complete the solution. This will cause the temporal cache of the app to be cleared.
- Exit the Freesat Application and press “Reboot” in your device’s options
Wait for your device to shut down and then undergo the startup. After that, launch the Freesat Application and determine if the guide within the platform is functional now.
Note: To reboot your device, you must head into the device’s power menu.
The Freesat Application requires an Active Internet Connection in order to load the guide.
What you’ll have to do is get the device to reconnect to the internet, re-launch the Freesat App, and then attempt to load the channel guide.
- Head to Settings > Internet > WiFi on your device and select your home network
After selecting your network, the security key (password) must be inserted.
The password is printed on a sticker at the bottom panel of your router. If you’ve changed the password, then make sure to type down its new value.
Note: Make sure that you type the network’s password correctly to complete the pairing.
Finally, you could Reinstall the Freesat App to resolve the problem with the guide.
This is an easy thing to do, regardless of your device’s type.
All you have to do is head to the Storage tab within the settings, remove the app, and then re-acquire it from the store.
Head to Settings > Storage on your device, locate the Freesat app and uninstall it
Once the Freesat app has been successfully removed from your device, you can re-acquire it from the App Store/Google Play on your device.
Tip: Enable “Automatic Updates” for the Freesat app once it has re-uploaded.
Here’s a recap of all solutions and fixes we’ve had in the guide so far!
Hence, the solution to problems with the Freesat Guide is to power cycle the receiver and manage the Coaxial Connection. Next, configure the satellite dish’s alignment and rescan for channels. Finally, perform a Factory Reset on the satellite receiver.
In this guide, we’ve learned how to properly manage the Freesat TV Guide not working problem and what is it caused by.
This is a common problem many satellite receiver users often encounter, so luckily to that, we’ve been able to gather much troubleshooting info.
If the problem persists for you, do not hesitate to contact the provider for more help!
If you’re looking for more troubleshooting assistance, check out our online blog!
Read Next: How To Connect Sky Dish To Freesat TV?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.