firestick remote volume not working

When Firestick remote volume not working, we easily assume that a simple restart will easily solve the problem.

However, the real hurdle comes when the Volume is still not working even after restarting our system so this is why in this guide you’ll discover the best working solutions!

When a Firestick remote cannot adjust the volume, re-insert the batteries and firmly press and test both Volume buttons.

The next step is to deactivate the “HDMI-CEC” which might confuse the system in terms of which remote is currently used. 

7 Reasons Why Is Volume Not Working On Firestick Remote?

why is volume not working on firestick remote
  1. There’s an issue with the batteries
  2. Your Firestick remote is not paired
  3. WiFi outage with your Firestick
  4. Your Firestick is not plugged in
  5. Conflict with “HDMI CEC”
  6. Software issue with Firestick
  7. Hardware damage to the remote

Do This First:

Perhaps, you’ve connected the Firestick to an improper HDMI port. Simply attempt unplugging the device’s cable (or the entire Firestick) and attach it to an alternative HDMI port available on your TV.

We recommend using one of the back HMID ports since the side could be worn out.

Volume On Firestick Remote Not Working – 8 Working Solutions!

Tip: Pay attention to all of our tips, notes, and alerts!

1. Replace the Batteries

replace the batteries

We will start our troubleshooting right away by replacing the batteries inside your Firestick remote.

If the volume button on the remote is refusing to work, the batteries are probably worn-out and causing power issues with the device.

  • The standard Firestick remote uses 2 AAA batteries!
Alert: Make sure that you have inserted the batteries in your Firestick remote correctly.

Placing them improperly or facing the incorrect side, could result in your remote not withdrawing power.

2. Re-Pair the Remote

re-pair the remote

Assuming the rest of the buttons aside from the Volume button on your Firestick are working, you should try to reprogram the remote.

Also called “pairing”, this is a process where you connect the remote to work with the desired Firestick device.

Note: You will need to re-pair the Firestick remote multiple times by the end of this guide so try to remember the exact steps!

Follow these steps to reconnect your remote to the Firestick:

  1. Bring up the Settings on your Firestick.
  2. Go to “Controllers & Bluetooth Devices”.
  3. Choose “Amazon Fire TV Remotes”.
  4. Press “Home” on your remote for 10 seconds.
Info: To check if your Firestick remote has successfully paired, proceed by shutting down your Firestick.

If the TV goes off and the Firestick also turns off, then everything is correct in terms of programming. Then test the Volume +/- buttons!

3. Check for Software Updates!

check for software updates

Perhaps, the Firestick remote volume not working due to firmware issues.

With older versions, a bunch of errors in regard to Bluetooth compatibility may occur, one of which could cause problems with the volume of your Firestick remote. 

  • In order to update your Firestick, the device must be connected to the WiFi!

Here’s how to check for updates and update your Firestick to the latest version:

  1. Navigate into the Settings of your Firestick.
  2. Press on “My Fire TV” and head to “About”.
  3. Select “Check for System Update”.
  4. Wait for the checker to display the results.
  5. (Optional) Press “Update” if the firmware is available.
Alert: Once your Firestick starts resetting, cease all interactions with the device. 

4. Flush the Firestick Remote

flush the firestick remote

By holding a specific group of buttons, you’re able to flush/reset your Firestick remote.

It’s a technique where you temporarily disable the remote’s functions to communicate with your Firestick and this causes the remote to re-scan for networks.

Note: Flushing your Amazon remote will not disconnect it from the Firestick!

Follow the steps below to reset the Firestick remote:

  1. Ensure that the Firestick is turned on and working.
  2. Hold the Left + Menu buttons at the same time!
  3. After about 12 seconds, eject the remote batteries.
  4. Hold the Power button for about 30 seconds.
  5. Re-insert the Firestick remote batteries and test.
Info: In case the Volume still doesn’t work, simply hold the  Left + Menu buttons at the same time for longer and carry out the rest of the steps again.

5. Unplug Third-Party Devices

unplug third-party devices

If you’ve attached an audio system to your TV and set it as the default output device on your Firestick, a conflict with the Firestick’s volume may occur.

To identify, unplug all third-party devices attached to your TV (temporarily) and check if you would adjust the volume!

Which are Conflict Audio Devices?

Primarily, devices such as consoles, audio systems, home theaters, or any type of speakers could cause a problem with adjusting the device’s volume.

This applies specifically if the external audio device has a remote of its own.

What Cables Do External Devices Use?

Make sure none of the following cables are connected to your TV:

  • HDMI cables
  • Coax cables
  • RCA cables
  • Component cables
  • AUX cables
Info: All of the cables we’ve listed above have the ability to transfer both sound and audio through.

This increases the likelihood of a volume problem occurring with your Firestick remote!

6. Factory Reset the Firestick Remote

factory reset the firestick remote

There’s a way to reset the settings profile of your Firestick remote, by heading into a specific tab within the streaming device’ settings.

You will cause the Firestick to forget the remote and then pair the device again, by holding the button that pairs the device.

Follow these instructions to factory reset your Firestick remote:

  1. From the home screen, press Right to highlight “Settings”.
  2. Choose “OK” to access the software settings of your Firestick.
  3. Go to “Controllers & Bluetooth Devices” within the settings.
  4. Choose “Add New Remote” and press “Select” on the remote.
Info: This setting is designed to aid users when they are adding a brand new remote to their Firestick.

However, it could also reset the profile of your current remote if you press “Select” on the remote control device. Your Firestick will recognize the current remote, as a new one!

7. Deactivate the “HDMI CEC” Feature

deactivate the hdmi cec feature

The “HDMI-CEC” feature (where “CEC” stands for Consumer Electronics Control), allows for users to control both their TV and an external device with one remote.

If you’ve activated “CEC” on your Firestick with the purpose of also controlling your TV, a software conflict may occur!

Follow these steps to turn off “HDMI-CEC” on your Firestick:

  1. From the home screen, go to Settings (cogwheel icon).
  2. Choose “Display & Sounds” from the settings screen.
  3. Press on “HDMI-CEC Device Control”.
  4. Turn the activation slider to the “OFF” side.

If you’ve been actively benefiting from the “HDMI-CEC” feature, you don’t have to turn it off permanently.

Though keep the feature disabled while testing your Firestick remote control’s ability to adjust volume and once the problem is fixed, re-activate the feature!

8. Use the Fire TV App (Workaround)

use the fire tv app (workaround)

One of the handiest methods to control the volume of your Firestick when the remote is unable to is by the Amazon Fire TV App.

In the app, there is a digital remote that includes volume buttons that are completely operable as long as the application device is connected to the WiFi.

  • Fire TV app is available for both Android (Google Store) and iOS (App Store)!

There are no extra steps, besides downloading the app and signing into your account. In case you’re unable to control the volume, ensure that the

Firestick and your device are connected to the same WiFi network. In case this also fails, keep reading…

9. Restore Initial Settings On Firestick!

restore initial settings on firestick

Reaching that further means it’s time to try more drastic solutions to resolve the volume problem with your Fire Stick remote control.

Our best suggestion at this point is to factory reset your Firestick software, to resolve any potential glitches, causing the Volume remote problems.

  • A factory reset on your Firestick device is going to erase all settings!

Here’s how to perform a factory reset on your Firestick device easily:

  1. Press “Home” on your Firestick remote.
  2. Open the “Settings” tab from the page.
  3. Choose “My Fire TV” from the options.
  4. Scroll down to “Reset to Factory Defaults”.
  5. Confirm the process by tapping “Reset”.

Once your Firestick goes into reset mode, stop interacting with the device in all terms. Once the process is complete (after the device restarts), set up your Firestick from scratch and test.

Quick Recap:

Hence, when Firestick remote volume not working, begin by performing a power cycle on the entire setup and replacing the remote batteries.

In case that doesn’t help, proceed by performing a reset on your remote and unplugging all audio output devices from the TV.

Read Next: How To Setup Firestick Without Remote In Easy Steps?