“My Firestick keeps downloading latest software” is one of the common issues users encounter with their device.
If you happen to have the same problem, we’re here to help you!
The Firestick is Amazon’s most affordable streaming device.
It has many features, but lately, users have been facing an issue where the device gets stuck on downloading the latest software screen.
If you are experiencing the same issue, we got you covered!
There are many things you can try to fix if a Firestick keeps downloading latest software issue. First, remove the device from the HDMI port and plug it in again. Then, try another HDMI port on your TV. More importantly, make sure you plugged your Firestick into a power strip or wall outlet. If none of these works, factory reset your device.
You know your Firestick is stuck on software update when your device is installing the latest software, restarts, then cycles back to installing the latest software.
If you cannot complete the update process due to Firestick downloading the latest software, there’s a 90% chance that the problem is on your end.
1. Connectivity Problems
Either your device is connected to a faulty HDMI port or not plugged into a power source. It may have also shut down during the download process.
2. Bad Update Files
Some update files you downloaded may be corrupted due to improper shutdown, OS crash, or power failure.
3. Software Issues
Your Firestick receives regular updates to fix bugs and improves performance.
The problem occurs when your Firestick update fails, or the update didn’t complete.
4. Hardware Malfunction
Sometimes, the error is caused by a damaged port on your TV or broken cables. The fault may be with the Firestick device itself.
These are some of the most common causes of a Firestick stuck on software update.
Once you figure out the culprit, you can take the best course of action to clear the issue.
Like in other Amazon devices, a simple reboot is the first thing you should do to try fixing the Firestick keeps saying downloading latest software issue.
Restarting your Firestick is easy. All you need to do is unplug it from the TV and power outlet. Wait for a few seconds, then plug it back in.
Tip: You can also restart it from the menu: Go to Settings > My Fire TV > Restart.
If rebooting doesn’t clear the issue, you may try the following surefire solutions:
Most of the time, the issue can be easily fixed by reconnecting your Amazon Firestick device.
After doing this, the downloading screen automatically disappears. If this is the case, it’s more of a software bug during the update process.
Here’s how to reset your Firestick during a software update.
- While your Firestick is in the frozen screen, unplug it from the HDMI port.
- Unplug your Firestick from the power outlet.
- Lay it on its side and leave it unplugged for up to 3 hours.
- Keeping it unplugged overnight is an excellent idea.
- Plug it back into your TV’s HDMI port and power outlet.
Note: Try this and see if it resolves the issue. If this doesn’t worry, plug your Fire TV device into a different HDMI port.
Your TV has multiple HDMI ports you can use. Your Firestick should work with all of them, provided you set the input source.
Your HDMI ports can be damaged. To check that you’re not dealing with a damaged port, you’ll want to plug your Firestick into a different HDMI port to confirm it.
Here’s how to plug your Firestick into a different HDMI port:
- As your Firestick continues to update, unplug your Firestick from your TV.
- Move it to a different HDMI port, and plug it in.
- Change your TV’s input source to the new HDMI port.
Note: If you still face the issue after trying a different HDMI port, the culprit may be faulty or broken cables.
The Firestick has some strict power requirements to operate. You do have a few options to power your device.
One of them is to connect it to one of the USB ports on your TV. If your TV can meet the requirements of your Firestick, it should be able to run without an issue.
Most of the time, your TV won’t have the USB port that produces enough power for your Firestick.
If this is the case for your equipment, we recommend plugging your streaming device directly into a wall outlet.
Doing this should offer a better overall entertainment experience that’s free from disruptions and errors.
Here’s how to plug your Firestick into a wall outlet:
- Plug your Firestick into your TV on the back.
- Plug the cable into your Firestick device on the side.
- Connect the cable to a power outlet.
Tip: If you cannot connect to a wall outlet, try connecting the USB port to the television for power.
Have you tried using your Firestick remote to fix the latest downloading software issue?
Many users have reported that this is the trick to solve the downloading screen problem and get your device to install the new patch successfully.
Follow these steps:
- Press and hold the Back and Menu buttons.
- Do this for about ten to 20 seconds.
- Hover to the downloading screen.
- Check if this rectifies the underlying problem.
Note: If this still doesn’t fix the issue, it’s time for more drastic measures. Reset your Firestick or contact the Amazon support team.
After trying the solutions mentioned above, if your Firestick is still stuck on downloading the latest software screen, there may be bug files or cache data stored on your device.
Reset your Firestick using your remote to fix the issue.
Before resetting your Firestick, we recommend backing up all your content and settings from your Firestick.
This will help you to have an easier time restoring them.
Here’s what you need to do:
- Press the Back button and right button on the nav circle.
- Hold the buttons for 10 seconds.
- On your TV screen, you can continue or you can cancel the reset.
- If you don’t select one, the device starts the reset process.
Note: All account details and downloaded content will be deleted when you perform a factory reset.
Make sure you back up all content and settings on your device.
If none of our solutions work, we suggest you contact the Amazon support team for further assistance.
Make sure you explain the issue. Then, patiently wait for their reply. Generally, the support teams get in touch with their customers within 24 hours or three working days.
Now you know the possible causes of Firestick keeps downloading latest software and the solutions to resolve the problem.
Our troubleshooting steps are simple and easy. You don’t need technical experience to perform them.
You can always contact Amazon customer support for additional help if our solutions do not work. They can help diagnose your problem and provide the best solution.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.