If your Fire TV remote app keeps disconnecting, then you’re at the right place. In this post, we’ll cover ALL possible causes and the most effective way to troubleshoot.
We’ve got a lot to discuss so let’s get started!
The fastest way to solve Fire TV remote app connectivity issues would be to hard reset your entire equipment, including the network services, and re-install the mobile application. Depending on the outcome you can also change your WiFi frequency and if it does not work, perform a factory reset on your Firestick.
Even if the solution sounds simple, there is much more behind the methods so we highly recommend reading the entire post so you can be prepared.
According to many users that have experienced the same problem with their Fire TV applications report that most commonly the problem is with the app.
It could also be your network, so this is the very first thing that you should inspect.
Having that said, here are the most frequently reported causes for this problem:
1. System Bug
It is possible that your system bugged, disconnecting your Fire TV remote from the app immediately.
2. Network Issue
A potential network issue might as well unpair your Fire TV remote from the app.
3. App Problem
When the app is outdated or there is corrupted data, it might as well disconnect your remote occasionally.
4. Bad WiFi Frequency
If you’ve chosen the wrong frequency, your WiFi can constantly disconnect the Fire TV remote app.
5. Insufficient Range
In case your phone and remote are too far apart, your Fire remote will get disconnected every time when you trespass the range.
Once you’ve taken a better look at these possibilities, proceed with the best solutions available for the issue.
Before we proceed, have you tried restarting your TV and replugging the Fire TV stick?
If there is a temporal bug, a reboot might be your best shot at resolving the issue and saving some of your time troubleshooting.
If restart didn’t help, here are some easy fixes to try in order to resolve the issue.
The very first step would be to restart your Fire TV equipment.
Follow the steps below:
- Turn OFF your TV.
- Unplug the TV from the power source.
- Unplug the Fire TV stick.
- Close the mobile application.
- Wait for 5 minutes.
- Turn everything back ON.
If this sequence of restarts did not help, let’s move on with the next solution.
If your Fire TV app is outdated or there is corrupted data for some reason, re-installing the app itself might be able to help.
In case you don’t know how to delete and reinstall the app, follow these steps:
- On your smartphone device, go to Settings.
- Enter the storage unit of your device.
- Locate the Fire TV remote app and click on it once.
- On the next page, select delete and wait until the app is erased.
- Head to Google Play/App Store and download the app again.
- Enter your registration credentials.
Once you’re done, scan for your remote once again and pair it to the app as you did before. Try using it for a couple of minutes to determine if a disconnect will occur.
Another thing that could cause your Fire TV remote app to disconnect the Fire TV is missing or too weak an internet connection.
The Fire app can often disconnect your remote as a result of an internet outage or network issues.
Here are some tips to troubleshoot your network and make it faster:
1. Power cycle the network device
Perform a power cycle on your router/modem by unplugging the power adapter, waiting for a couple of minutes, and plugging it back in.
2. Disconnect unused devices
A great way to reduce network bandwidth usage is to disconnect devices that are not in use from the WiFi connection.
3. Relocate router
Ensure your router is in the considerable range from your Fire TV receiver and the TV itself.
4. Remove interference
Make sure to get rid of any interference. Interference could be caused by solid objects or RF transmitters near your TV or network device.
Once you’re done with these troubleshooting tips, reconnect your remote with the Fire app and test it out for a couple of minutes.
Another suitable solution you may find helpful is to differ the WiFi frequency.
By default, your network will most likely be running in 2.4GHz, which is considered a slower, but more reliable connection than the 5GHz.
We recommend using a 5GHz network since the faster speeds will be much more satisfying if there is no interference.
You can change the WiFi frequency from your router’s settings app, which is specific for each manufacturer and type of router. You should be able to find it pretty easily, taking into consideration manufacturers have already made you an account upon signing with them.
Once you’re in, look for the Network node and configure the frequency to 5GHz.
If your Fire TV remote app is disconnecting, ensure your TV and smartphone are connected to the same network.
This usually refers to users who have multiple connections contained by their network and if not connected to the same network, your Fire TV remote app won’t even be able to connect.
Access the WiFi options both on your TV and smartphone and ensure that they are both connected to the same network.
The biggest reason your Fire TV remote gets disconnected from the mobile app is that you might be over exceeding the range.
Let’s say you walk out of the room or your household and come back a minute later. This will cause your Fire TV remote to lose signal with the mobile app.
Yes, sometimes it gets automatically paired once you’re in the same room with the remote again, but on other occasions, you would have to manually select your remote through the Fire app.
If nothing else managed to help, you can factory reset your Fire TV and hopefully, the app won’t disconnect again.
You should know that once the reset is complete ALL current settings and configurations will be permanently lost. In that regard, we recommend creating a backup before you continue.
Here is how to factory reset your Fire TV:
- Press and hold the right side + back of the navigation circle for 15 seconds.
- On the TV screen choose Factory Reset.
- Confirm that prompt that will appear.
Once the TV restarts, that will mean that the factory reset is complete. Then you’ll need to connect both devices to the same WiFi again and test the app connectivity.
The solution to Fire TV remote app connectivity issues includes a hard reset of all pieces involved in the workflow as we as mobile app reinstallation. The next step is to inspect the network usage and performance and if everything is fine, you can factory reset your Fire TV.
Now when you know why Fire TV remote app keeps disconnecting by following our methods you should be able to resolve the problem in no time.
In case the issue persists no matter how hard you try, you can reach out to the official Amazon customer service for more help.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.