Fios on demand not working and you’re looking for an easy fix? That’s exactly what we’re going to do in this post.
Not only that you’ll learn the possible causes, but we’ll also provide you with the best solutions available for you to work with.
Fios on demand may not be working if there are connectivity issues, problems with your TV or cables possibly and power malfunction. It could also be scheduled maintenance, outage, or a network problem.
Regardless of where the issue is coming from, we’re about to find out!
If you’ve tried to enter Fios on demand several times at least but with no results, there might be something wrong.
It is important to note that you will be unable to enter Fios if your device isn’t connected with a reliable internet network.
Having that in mind, let’s take a look at the possible causes:
1. No Internet Connection
If your device isn’t connected with an internet connection, you will be unable to enter Verizon Fios.
2. Problem with Browser
If your browser isn’t compatible with Fios, it is possible that you won’t be able to access the page.
If there is scheduled maintenance during which Fios will be down, you won’t be let in the site.
4. Problem with Your Account
A problem with your account might not let you log in to the site until further notice.
Now that you’ve got the hang of the issue, let’s proceed with the best troubleshooting methods.
Before you proceed with any of the troubleshooting tips below, try restarting your browser a couple of times to see if that will help.
Sometimes if there was a false boot, it is possible that you won’t access any site and not only Fios on demand.
To take the troubleshooting one step further, you can restart the whole machine before you proceed. Once done, you can start applying the methods.
First of all, you must ensure that you have a reliable internet connection. Sometimes whenever there is a network outage, your device will lose internet and you won’t be able to access Fios on-demand until further notice.
Note: To check for internet connection, you can open the WiFi of any device within your household connected to your network and determine whether that WiFi is connected.
In case you don’t have a connection currently and this is the reason you’re unable to access Fios on-demand, you can try the following:
- Power cycle router – Disconnect ALL cables from your router and wait 5 minutes before you connect them back.
- Call ISP – You can always reach out to your service provider to find out if there is maintenance.
- Factory Reset router – To factory reset your router you can hold the reset button for about 15 seconds.
If there is no problem with your internet and Fios on demand is not working, let’s move on with our next method.
In case Verizon Fios on demand’s webpage doesn’t load for you, maybe the issue is in the online platform.
By re-logging, any current platform glitches should disappear, so here is how to do it:
- Press the cogwheel on top of the page.
- Then, select the Logout option.
- Wait for a couple of seconds until you’re back on the sign-in page.
- Then, enter your Fios credentials once again.
- Press sign-in once you’re done.
If that didn’t fix your Fios on demand, let’s try accessing the platform from another browser.
In case you’re trying to access Fios on demand through the unsupported browser, it is possible that you will get an error each time you try to do so.
If you’re using Windows, then try accessing Verizon Fios on demand through Microsoft Edge to see if that will help. For MAC users, try accessing Fios on demand through the default Safari browser for iOS.
The winner that should definitely fire up Fios on Demand without a problem is Google Chrome, so this is the recommended browser.
Note: Since the last browser you logged into Fios on demand has your credentials remembered, you will have to re-enter them now that you’re logging in from another browser.
If you’ve downloaded any VPN services/software on your browser or PC, it is possible that you will get an error when accessing Fios on demand.
In that regard, we highly recommend inspecting ALL devices connected to the network you’re using.
Do they have VPN software installed? It could be as an extension in the browser or worse, installed and working in the background.
The best way to approach this issue would be to disconnect ALL devices connected to your network, except the one you’re accessing Fios.
Once ready, inspect that one machine for VPN and once you’re clear, you can test logging in Fios, using Google Chrome.
Note: If you’re surfing through Verizon Fios on-demand with VPN enabled, the resource load time will be increased by 200% till the very moment you disable the VPN services.
Even sometimes you can get banned if you’re caught using a forbidden VPN service with Fios.
If your Fios on demand is not working even after everything you’ve done, then there must be something preventing you from reaching it. It could be antivirus software or an ad-blocker.
In case you’re using an ad-blocker, your access to the free version of Fios on demand will be automatically refused.
As far as the antivirus software, you can temporarily disable it until you’re sure that the issue is not coming from its scans.
To disable the ad-blocker, click the extension on your browser once and select “Disable only for this page”.
Then, reload the page once and you should be able to view the contents of Fios on demand if there is nothing else wrong.
If you’ve got antivirus software installed on the machine you’re using, by right-clicking on the icon, you should be provided with the option to temporarily disable it.
Once you are ready with disabling the potential software threats, feel free to test if you can reach Verizon Fios on Demand again.
If Fios on demand isn’t working for you, disable ad-blocker and any VPN services, try accessing through your default browser, relog your account and check your network. Then, you can try restarting your device and check for possible maintenance with Fios.
Read Next: How to Reboot Fios Box?
Now that you know why Verizon Fios on demand not working, you can easily fix the issue with our proven fixes.
In the end, it is perhaps possible for this inconvenience to be a sudden outage from Fios’ end, so make sure to get in touch with them if nothing from this post works for you!
For more similar guidelines, you can support us by checking out some of our other posts on our technical blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.