Wondering what error code WS-116487-7 PS5 means? Keep reading.
There are many different types of PS5 errors, but this one is well-known by the community.
The reason for the error might come from different sources and in this guide, we’ll make sure to address each of them and understand what’s causing the issue with our PlayStation 5.
The error code WS-116487-7 on a PlayStation 5 means that the most recently released firmware update could not roll out and was not installed.
The solution is to attempt the software update again, but this time, take all necessary precautions.
Let’s next learn what we’ll be doing in this guide and then follow a step-by-step tutorial:
The easiest way to describe the reason why this error code appears on a PlayStation 5 is by simply saying that a software update failed to install.
The reason for the failed update could be different in each case and this is why there is more than one solution for users to attempt.
The error means that the most recent system update was not recognized.
When you see error code WS-116487-7 you’ll be unable to participate in online gaming and perform any activities that require a connection to the PSN servers.
However, the error is easily solvable so let’s learn what we need to know before undertaking another update attempt.
Here are all possibilities why a PlayStation 5 update fails:
- The internet connection was interrupted during the update
- The console was turned OFF, halfway through the update
- No connection to the PSN servers during the update
You’ll need to make sure that each of the above-listed bullets is met before undertaking another attempt to update the PlayStation 5.
However, in addition, we’ll provide you with alternative methods to update the console in case the default operation keeps failing and an error shows.
To solve the problem we’ll focus on performing an update on the PlayStation 5, one way or another.
In case one attempt fails, we’ve got many alternative methods so let’s jump right in!
The very first step is to make sure that we’re updating the console the correct way.
In that regard here we’ll re-attempt to perform the software update, which if successful, will fix the error.
Here’s how to execute a software update on PlayStation 5:
- Test and confirm that the WiFi/Wired internet connection of the PS5 is working!
- From the Home Screen, go to Settings.
- Choose System > System Software.
- Select Console Information.
- The update will automatically start downloading.
It’s important not to interact with the console during the update. In addition, make sure that the WiFi or internet does not have any fluctuations which will prevent the console from updating.
Note: The update takes time to download, based on your internet speed. Be patient.
Before we proceed with more complex update attempts, it’s best if we start with basic troubleshooting first.
The power cycle, also known as a hard reset, is one of the most frequently utilized methods against any sort of error code, including error WS-116487-7.
Here’s how to perform a power cycle on the PlayStation 5 in easy steps:
- Turn OFF the PlayStation using the controller.
- Disconnect the PS5 from the power outlet.
- Wait for at least 60 seconds.
- Plug the console back into the power source.
In some cases, that’s all you need to do to solve the WS-116487-7 error, and in case that helped, congratulations! However, when the problem is persistent, we need to move on!
Tip: Waiting for longer is always more effective than not waiting long enough!
The reason why an update keeps failing and why error code WS-116487-7 appears may be due to server maintenance.
When the source from where the update is supposed to be downloaded is offline, the operation will keep failing until the server is back online.
Check for any ongoing maintenance on the PlayStation Status Page!
You should see Account Management, Gaming and Social, and PlayStation Store.
When one of these is colored in red, it means that it’s temporarily offline, during which time, updates are most likely to fail.
In that regard, wait until ALL services are in green, and re-attempt the update using method #1.
In case the automatic updates fail and the error code WS-116487-7 continues to appear, updating through a USB can’t go wrong since it does not involve an internet connection.
You’ll need at least a 4GB USB stick and a desktop computer/laptop!
Follow the steps below to update a PlayStation 5 using a USB stick:
- On your computer, download the PlayStation 5 Update File.
- Plug the USB stick into the computer.
- Format the USB stick to FAT32 (right click > Format > FAT32).
- Inside the empty USB storage create a folder called “UPDATE”.
- Inside the folder, put the PS5UPDATE.PUP file.
- Start the PS5 in Safe Mode.
- Press the Power Button and release it after the second beep.
- The next step is to connect the controller to the PS5 via a USB cable.
- Choose the 3rd option – Update System Software.
- Choose Update from the USB Device.
- Press OK to confirm.
The update should start when the folder inside the USB is named exactly “UPDATE” and the file is also named “PS5UPDATE.PUP”.
In case some of these files are labeled wrong, the system won’t recognize the USB, therefore, won’t be able to boot the new firmware.
Tip: Both the file and folder should be ALL with uppercase letters!
In case the update keeps failing and error code WS-116487-7 continues to appear, regardless of what you attempt, reinstalling the software will definitely help.
The reinstallation is also called a factory reset but this time we’ll be using the USB stick we’ve got ready in the previous method.
Alert: The reset will permanently erase ALL apps/games and data from the PlayStation!
Here’s how to cleanly reinstall the PlayStation 5 system software via USB:
- Plug the USB (FAT32 Format) into the computer.
- Filename “PS5UPDATE.PUP”, a folder named “UPDATE”.
- Start the PS5 in Safe Mode.
- This time, choose the 7th line – Reinstall The System Software.
- Choose Update from the USB Storage Device.
- Confirm by pressing OK.
The factory reset will shortly commence and the console will be with the cleanly installed software.
The possibility of the error code WS-116487-7 appearing is almost 0% but in case you still encounter the problem, you definitely need more advanced troubleshooting.
Note: The reinstallation might take up to 10 minutes!
Sometimes the WS-116487-7 error will appear on PlayStation 5 when after or during the software update the internet was disconnected.
Using all of the previous steps, we made sure that the PlayStation is running the most recent firmware and that the reason for the error appeared to be a bad internet connection.
Even after a USB (offline update) the PlayStation needs to recognize the update!
Here’s what to do to make sure that your PS5 receives internet:
- Power Cycle your router/modem and reconnect the PS5 to the WiFi.
- Test the WiFi using another smart device!
- Disconnect ALL other devices from the WiFi to relieve its load.
- Use a wired, Ethernet cable connection to hook up the router and the console!
- Share a hotspot from your mobile phone and connect to the PS5.
When your PlayStation is updated to the latest version and connected to reliable WiFi/internet, there is absolutely no reason for the WS-116487-7 error to appear.
In case it does, and nothing helps, the next step is to contact PlayStation Customer Service for more help!
Thus, the WS-116487-7 error on PS5 appears because the most recent firmware update failed to install or it’s not recognized by the system. To solve the problem make sure that the console is connected to the internet and try to update using different methods.
Now that we’ve learned why error code WS-116487-7 PS5 appears and how to solve the problem by updating the console in different methods, we are ready to solve the problem.
It’s important to remember that internet connectivity is always necessary for update validation!
We hope that this post was helpful and for more relevant guides, check our blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.