The error code 01119 BBC iPlayer usually appears when you’re attempting to access the content from outside Great Britain.
However, although the BBC services are only allowed from within the UK, sometimes you might experience 01119 error from within.
The BBC iPlayer error 01119 appears when you’re unable to reach the receiver server, and the cause could be related to multiple factors. They include bad internet connection, outdated version or corrupted app data as well as IP address (locational) issues.
Let’s next explore the possibilities in detail to be able to determine the issue!
“Looks like something went wrong! Please try that again. Error code: 01119”
Annoying isn’t it?
Important: We would like to mention the most important factor first.
In case you’re outside of the UK, please jump straight to Solution #4 to learn how to solve the BBC iPlayer error 01119.
In case you’re from within the UK, but error appears, here’s why:
- Temporary Device Issue
- Corrupted App Cache Data
- No or Slow Internet Connection
- Using Unintended VPN Connection
- Outdated BBC iPlayer Version
Based on whether you’re within or outside the UK, start the solutions from the beginning or jump straight to interacting with a VPN.
However, it’s important to keep an eye on ALL possibilities since the error 01119 also appears when one of the following bullets is present.
To solve the problem, we’re going to undertake a list of solutions that will address each and every possibility.
It’s important to follow the solution in order to achieve best effect in the troubleshooting and not lose any time. With that being said, let’s jump right in!
It does not matter whether you’re using a Smart TV, your smartphone or viewing BBC iPlayer online, the best first step is to restart the device.
By doing so, we’re going to refresh ALL operational services, including the internet connectivity, and BBC iPlayer application.
- Simply turn OFF your BBC iPlayer host-device for 1 minute!
When you turn the device back on, jump into the BBC iPlayer application and test whether everything is working correctly.
In case you’re using a TV, we strongly suggest unplugging the device from the power to be able to discharge. When you’re ready, test for error 01119.
The application cache of your BBC iPlayer contains information about your sign-in attempts, files, images and other data.
In case you’ve attempted to use the BBC iPlayer while abroad and you’ve received the 01119 error, there is a high chance that the issue will follow you home.
This is why we need to completely erase the cache data on your BBC iPlayer device!
Clear BBC iPlayer Cache on TV:
- From the Home Screen go to the System Settings.
- Open the Application Manager.
- From there select the BBC iPlayer app.
- Press on the Clear Cache button.
Clear BBC iPlayer Cache on Smartphone:
- On Android, open Settings > Battery.
- From there go to Memory > Apps > BBC iPlayer.
- Finally, select Storage > Clear Cache.
On iPhones, you can only offload the app, from Settings > BBC iPlayer app > Offload.
When you’re ready, you can reopen the application.
You’ll immediately notice that you’re signed out of your account, which is the prime indication that the data has been cleared.
When you sign in to your account, check whether BBC iPlayer error code 01119 now appears!
Note: Clearing the cache data of frequently used apps is recommended every now and then!
It’s now time to proceed with the networking part of this guide.
As we’ve already mentioned, the primary reason why error 01119 appears on BBC iPlayer is due to a failed connection.
There are a few possibilities here. The connection can either fail due to issues on your side or because the server access is restricted or not accessible.
We’re going to discuss the limitations in the next solution, so for now let’s make sure that the issue is not on our side!
Make sure that you complete each of the bullets above!
- Your router is turned ON and working!
- The BBC iPlayer device is connected to WiFi/Ethernet cable
- You are able to open and stream content from other apps
- BBC iPlayer works on other devices in your home
Well, in case the BBC iPlayer app is not working on ALL devices in your home, move straight to the next solution.
In contrast, if other streaming applications are also unusable, perhaps there is a problem with your internet connection. It could be only the WiFi or your internet data income.
In case you’ve identified that the issue is coming from your internet, there is no need to proceed further, instead deal with the problem.
Feel free to contact your Internet Service Supplier (ISP) to report the internet issue. Find out more about when the internet is going to be back.
As we’re arriving at the most important solution in this guide we need to explain a few things first.
The reason for the problem could be double-sided, when you’re using a VPN.
- You won’t be allowed into the BBC iPlayer app from outside the UK, without a VPN.
- You won’t be allowed into the BBC iPlayer app from within the UK, with foreign IP.
What that means is that when you’re within the UK, you need to remove any active VPN from your browser, smartphone or even television device.
The Virtual Private Network (VPN) can be a browser extension or background working application on your BBC iPlayer streaming device.
When you’re within the UK, to fix the error code 01119 BBC iPlayer you need to go to Settings > Storage/Apps and select any installed VPN app.
Then you should proceed with Uninstalling or temporarily Offloading the application. Once you’re ready the BBC iPlayer 01119 error is gone!
Note: Also check for VPN extension on your internet browser!
In case you’re currently located outside the UK but you still want to access BBC iPlayer content, you’ll need to install a VPN first.
Once you install the browser extension or app, simply connect to a UK server (IP address) to access BBC iPlayer from within the UK. That will lift the limitation.
Tip: To download and install a VPN, scroll on the bottom of the guide!
In case you’ve reached that far in the guide, perhaps the issue is coming from the application itself.
While this happens rarely, when you’re using an outdated version the error 01119 could appear as a result of a failed connection.
Lucky here we’ll learn how to update the app!
The best way to make sure that BBC iPlayer is up to date, is clean reinstallation!
All you need to do is erase the application from your device, completely, after which download the software from the app store.
The fresh start could be what you’re missing and the error might disappear like magic. It’s only important to clear the app first and not only to update!
When you’re ready sign-into your BBC iPlayer account and test whether error 01119 appears!
In case you’ve attempted everything in this guide but nothing managed to help, perhaps the problem comes from BBC iPlayer.
Sometimes their services might temporarily drop for certain locations in the UK, and you can visit the official social media handles of BBC iPlayer to check.
Hence, when BBC iPlayer error 01119 appears, the software can’t connect to the response server. We’ve learned that to solve the problem we need to solve issues on the outside and use a VPN when outside the UK or disable an active VPN when we’re within.
Now that we’ve learned why error code 01119 BBC iPlayer, we can easily solve the problem, in case it’s on our side.
However, the most important thing is that now we know how to use a VPN to bypass restrictions, especially when we attempt to access UK content from abroad.
Read Next: How to Fix BBC iPlayer Error Code 01114?
What VPN Should I Use?
Our top recommendation would be to use Atlas VPN, to be able to access BBC iPlayer when you’re outside the UK.
This can also help bypass other limitations and acquire access to content that you weren’t able to discover before.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.