Wondering what BBC iPlayer error code 01114 means and how to solve the problem?
Well, the BBC iPlayer code 01114 means a video problem!
Such an issue can occur under many circumstances and the solution takes only a minute!
When BBC iPlayer error 01114 appears, the very first step should be to restart the host device and make sure that our internet/WiFi is intact. In case that doesn’t help we need to clear the application data and cache, reset our DNS settings and check for outages!
Let’s next learn the reasons why the 01114 BBC iPlayer error appears!
According to BBC iPlayer, the reason for the error is related to a video playback issue.
In other words, the error simply means that the selected video could not start, which on its own could be caused by quite a few factors.
This is why below you’ll find ALL possibilities in a list.
- Host Device Throttle
- No or Slow Internet/WiFi
- Corrupted App Cache
- Incorrect DNS Configuration
- BBC iPlayer Server Outage
There couldn’t be another possibility related to the error so we’re ready to solve the problem!
Let’s jump right into the solution guide!
In order to solve the problem as soon as possible, we’re going to follow a premade solution guide that will also help us identify the issue.
All you need to do is keep the order of our solutions and not skip any of the tips and recommendations.
Let’s jump right in!
It does not matter whether you’re using the mobile or TV BBC iPlayer application, we need to exclude the host device from the equation first.
The BBC iPlayer 01114 code means that the player can’t load the video, therefore the issue could be related to bad device performance.
Here’s how to reboot your device and refresh ALL services:
- Turn OFF your BBC iPlayer streaming device!
- Unplug the device from the power outlet.
- Wait for a minute or two until the device cools down.
- Plug back your device into the power.
- Turn ON the streaming device.
It’s now important to test whether the 01114 error appears when streaming different content and not different episodes from the same show.
In case the issue appears on any content within the BBC iPlayer app, we know that the problem is coming from something else!
Tip: Keeping your unit unplugged for longer discharges the device, thus doing a power cycle.
Another possibility for the BBC iPlayer error 01114 is when your streaming device has got disconnected from your home network.
Like any other online streaming platform, the BBC iPlayer app requires an internet connection to load the videos, otherwise, error 01114 appears.
Reconnect a TV to WiFi:
- Press the Home button on the remote.
- Go to Network > Network Settings.
- Choose Set up Wireless Connection.
- Select your home WiFi network.
- Insert the password with the remote.
- Press on Connect.
Reconnect a Smartphone to WiFi:
- Open the Settings.
- Select the WiFi tab.
- From there toggle ON the WiFi feature.
- Tap on your home WiFi network.
- Type in the password.
- Hit the Connect button.
It’s important to make sure that the BBC iPlayer app streaming device is connected to the WiFi because there is no point in proceeding further.
Without an internet connection, the error will be there!
Sometimes our devices are connected to WiFi, but there is no internet.
This is pretty much the same as not being connected so using a hotspot to share your cell internet is a good justification until the end of the guide.
This will exclude the bad internet possibility in a minute!
In case you’ve never shared a hotspot before, follow the steps below:
- On your smartphone go the Settings.
- From the tap on Cellular or Mobile Hotspot.
- Toggle ON the feature and check the password.
- Discover the newly shared WiFi on your BBC iPlayer device.
- Connect to the hotspot WiFi by inserting the password.
- Test whether error 01114 will now appear.
Tip: Keep your device connected to the hotspot WiFi until the end of the guide!
Now when the internet is not a suspect, we can proceed with addressing possibilities with the BBC iPlayer application.
The very first thing to do is clear the cached data, which will sing us out from the app account and, attempt streaming content with a fresh start.
When the application data is corrupted it could be the culprit for the BBC iPlayer code 01114.
Here’s how to clear the BBC iPlayer Cache on mobile and smart TV:
Clear App Data on TV:
- Go to the System Settings.
- Find the Application Manager.
- From there chooses the iPlayer app.
- Click on the Clear Cache.
Clear App Data on Mobile:
- Go to Settings > Apps/Storage.
- From there select the BBC iPlayer application.
- Scroll down to find Clear Data.
- Finally, select Clear Cache.
When you open the application, you’ll notice that you’re disconnected from your BBC iPlayer account, which means that you need to sign in.
When you’re ready test streaming a few different pieces of media to determine whether the error 01114 is now gone or you need to proceed.
This solution is one of the most important steps to take even if it requires a few extra steps and a bit more time than the others.
Sometimes the error on the BBC iPlayer app appears because your DNS settings are not properly configured, hence, the app can’t connect to the servers.
Note: You’re going to need a Windows computer to reset the DNS settings!
- Open the Start Menu and open Run.
- Type ncpa.cpl and press Enter.
- Right-click your internet adapter and open the Properties.
- From there select the iPv4 Internet Protocol and again, Properties.
- You will see the Primary and Secondary DNS.
Configure the DNS the following way:
- Primary DNS: 18.104.22.168
- Secondary DNS: 22.214.171.124
Now you should reconnect your BBC iPlayer device back to your WiFi and test whether the error 01114 appears when you attempt to stream content.
In case it does, proceed further!
In case nothing worked, and error 01114 still appears when you stream BBC iPlayer content, we need to perform a clean application installation.
The operation only takes a few minutes, and we need to make sure that we completely remove the app and then re-download it cleanly.
Uninstall the BBC iPlayer from your device and use the App Store to download it back.
When you’re ready you’ll need to sing-in your account and test whether the 01114 error continues to appear.
Even if it does, don’t panic yet and try using the application on another device to be able to localize the problem.
Note: When the problem appears on ALL your devices, it’s probably a BBC iPlayer outage!
When the error code 01114 BBC iPlayer does not go away regardless of what you attempt, it’s time to check whether BBC iPlayer servers are temporary down.
There is nothing we can do at home to solve the problem when the problem is on their side, but be patient and test every hour for the service!
Simply go to BBC iPlayer’s Twitter Page, and check for recently reported outages!
If you don’t see any message reporting an outage, then the servers are OK and the issue is highly likely to be on your side.
In case there is an outage, be patient until the servers come online.
Note: Outages might take up to 24 hours!
Thus, the BBC iPlayer error 01114 appears when the streaming device is disconnected from the internet or the application data is corrupted. We also learned that when the problem is persistent, we need to reset the DNS settings and perform a clean app install.
Read Next: BBC iPlayer Autoplay Not Working?
Now that we know why BBC iPlayer error code 01114 appears when we try to play a video, we also know how to solve the problem.
As long as you’ve followed our solutions in their order the problem should be gone by now and if not, simply scroll up! Good Luck!
We hope that this guide was helpful and for more relevant content check our blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.