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EE Change Address : Ways to Change Address

ee change address

EE Change address is often frustrating for many customers. Many find it difficult how to do it. If you are facing this issue and want to make immediate amendment or update your residential address on Company's database, this guide is for you.

EE change address is compulsory when you move home or for any other reasons. The best available methods to make this amendment are as follows:

  • By Company website
  • Customer Support
  • Via EE app

Let us learn how we can do make the amendment of our residence details using these above methods.


EE is considered the UK’s largest and most advanced digital communications company since it accommodates about 99% of the population.

With a large user base, it’s only logical to prioritize user identity verification. The Company will require your residence address when you avail of their products or services to enable identity confirmation.

Reasons to Initiate The Change

reasons for change

The change of address is quite essential to avoid any confusion both on your side and the EE company. It is specifically crucial once you move or relocate. Here are some of the reasons why:

  • You wouldn’t like it when your mail gets delivered to your old home or another residence.
  • How can you pay your bills if it does not appear in your doorstep or even notify you?
  • Banks need to verify your identity using your residence before you can do transactions.
  • Payments for EE services will not follow through if you use the wrong residence details.

Type of Change

Billing Address. Billing address change is where you amend the house details connected to your chosen payment gateway. It is usually inputted in a debit or credit card. Once you use another residence, that is where you will receive your bank statements.

Move Address. On the other hand, move residence details change is when you relocate to another place. You will have to revise the residence where you receive relevant documents with the address you are currently using.

Step by Step Guide on EE Change Address

how to change

You just need to invest a few minutes, and then you’re good to go. Here’s how.


Log in to My EE

If you already have an existing EE account, just log in. Otherwise, register by providing all the necessary details required.

When you log in, make sure to remember both your email and case sensitive password. In case you forget either one, don’t fret because alternative options like password resets are made available for your convenience.


Select Your Address

Look for your address tab under the account settings. It will allow you to see information about your current billing and postal residence.

Change Address EE via Phone

change address ee by phone

Indeed, the steps mentioned above are simple to follow. But what if you just don’t have a knack of using a website?

If you are among those people who might feel uncomfortable or intimidated by the use of websites or applications, you may choose to use the alternatives.

#  Contact Support Staff
# Ask for assistance

Dial 150 using your EE phone to reach out to the Customer Service Advisor, whose responsibility is to assist you with your needs. 

#  Send Text Message 

You may also choose to send a text message to the same number with the code HELP for a list of EE services. In cases where you want to use other phones or landlines, contact 0800 956 6000.

​EE Change of Address on App 

ee app
  • Open the EE app and click the My Address tab.
  • Change either your email or postal details. You may choose to input up to three email addresses. All can be revised when you click the edit button next to your preferred email.
  • Check the box labelled with I’m happy for My EE to contact me using this email to save the changes.

EE Change Address Broadband

If you also need to change broadband details, here’s how:


If you are struggling with the change, don’t hesitate to ask for help. There are many platforms where you can ask for assistance.

  • Participate in the EE community. Most often, problems are resolved on the site. 
  • You can also send a letter to raise your queries. Make sure to include all your necessary details so they can quickly sort the problem.


To change address on EE is not so hard if you know the exact steps. Just follow any of the above mentioned steps.

 At this point, you might be asking, “among the various options provided, which is the best one to use?”

The answer depends on which method you are most comfortable with.


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