Do you want to know how to fix Eastlink Guide not working? You’ve come to the right place!
We assume you cannot get your digital TV guide up on the screen. Checking the schedule of your favourite movies and shows now becomes an impossible task.
If this is the case, your box is likely not getting the best signal to grab the information it needs to display.
Fixing your Eastlink Guide is not a complicated process. The first thing you want to check out is the condition of your remote. Empty batteries are one of the causes why the guide does not come up whenever you press it.
Before we go deeper, let’s first look at why your Eastlink Guide can stop working.
Why Is My Eastlink Guide Not Working
The issue with your TV guide stems from several causes. Your remote and overall internet connectivity is a big factor.
If these malfunctions, your guide will not pop up on your screen and allow you to check the movie or show schedule.
1. Connectivity Issues
The guide requires a good connection, so it displays the right information. Whether it’s from your internet or your coaxial cable, your Eastlink service needs to be up and active.
2. Remote Control Issues
Your remote will be the first thing you press if you want to check the TV guide. One that does not work well will not allow you to display the guide on your screen.
3. TV not Set to Display Receiver
You might think your TV is set to display your receiver. If it’s not, you simply will not be able to check the TV schedule since the guide information needs to come from Eastlink’s servers.
4. Software Bugs and Glitches
TV boxes or receivers can suffer from minor software bugs and glitches. These are not malicious but can annoy you by simply not allowing you to open the TV guide.
These are the main issues that can impact your TV guide not displaying.
Now that you know the causes, we can now proceed to the troubleshooting steps so you can schedule your favourite content ahead of time.
How to Fix Eastlink TV Guide Not Working?
The first thing you need to do before starting the steps to fix your Eastlink guide is to reboot your box.
The issue is likely temporary, and a quick restart will fix it before investing more time and effort.
In case a restart does not help and resolve the issue, here are the next steps you should take:
Solution #1: Power Cycle Your Entertainment Setup and Internet
If a reboot to your cable box does not solve the issue, a complete power cycle is the next best thing to do.
It’s possible that the problem is not only isolated to your receiver, but your modem and internet connection is also a factor.
Discharging all the devices, including the receiver box, modem, TV, and others, will ensure a fresh restart.
Doing so will eliminate all the minor bugs and glitches that have accumulated over time.
Here’s how to power cycle your entire Eastlink setup:
- Turn your cable box, modem, and TV off.
- Unplug the devices from the wall socket.
- Make sure to remove the power cord from the box.
- Wait for at least 2 minutes.
- Plug all your devices and turn them on.
Note: Since you turned everything off, it may take a while for your box to get a signal.
It can take up to 15 minutes, so we recommend being patient. The TV guide should come up after everything is powered up.
Solution #2: Check the Condition of Your Remote
After powering up all your device, the remote is the next thing you want to check.
Sometimes, the cause of your issue is as simple as your remote having empty batteries. If this is the case, pressing the Guide button on your remote will not work.
Here’s how to check the health of your remote:
- Press the Guide button on your remote to see if it works.
- Check the other controls of your remote, especially Channel Up and Down.
- See if the LED lights up when you press a button.
- Replace your remote’s batteries with a fresh set.
Tip: If changing the batteries does not resolve the issue, it’s time to consider a hardware failure or malfunction. Replacing your remote going to be an option.
Solution #3: Reconnect the Cords and Cables on Your Receiver
Loose cables can affect how your TV guide is displayed on your TV.
Apart from disrupting your viewing experience by not loading channels correctly, you will not be able to see the schedule of future shows.
If you have not checked the cables of your entertainment setup for a while, there will be instances where some will get loose.
A wrong pull on the cables while cleaning can aggravate the issue and cause your TV guide not to display properly.
Here’s how to make sure your cords and cables are connected properly:
- Unplug all the cables (coaxial or HDMI) from your box.
- Unplug all the cables that connect your TV and cable box.
- Check for signs of damage, such as fraying or breaks in your cables.
- Reconnect all the cables to your box and TV.
Pro Tip: You will have to get new ones to replace them for damaged cables.
If you have Eastlink’s HD receiver, make sure to get HD-compatible HDMI cables so your channel and movie guide will display on the screen.
Solution #4: Reload the TV Guide on Your Receiver
Your Eastlink Guide can stop working, especially after losing signal or power. It will not be able to grab all the information it needs right away.
It will need some time before the channel and TV guide are populated with the correct content and schedule.
If this happens to you, you will need to reload the Eastlink Guide on your receiver manually.
Don’t worry. It’s a rather quick process that will only require you to go to your cable box’s menu.
Here’s how to reload your digital guide:
- On your remote, press the Menu button twice.
- Go to the TV Listings by Time option and select it.
- Select TV Listings by Channel.
- Wait for the Guide to load on your screen.
Note: There are instances when your Eastlink box will not automatically request the Guide items.
Going into your receiver’s Main Menu will prompt the box to get the data and display it on your screen.
Solution #5: Set Your TV to the Correct Input Source
You have to remember that the Eastlink Guide is a feature built into the receiver.
So, if you are not displaying the cable box on your TV, you will not be able to open up the guide. Make sure that you select your box as your input source on your TV.
With multiple devices are connected to your TV, it can be difficult to keep track that you have your box set as the source.
Other devices like game consoles and streaming tools can display content similar to the cable box that you might overlook.
Here’s how to set your TV to display your Eastlink cable box.
- Press Input on your remote.
- Alternatively, your TV should have an Input button, too.
- Select your Eastlink cable box from the input screen that pops up.
- Confirm your selection by pressing the Enter button.
If none of these steps does the trick and resolves your issue, you will have to consider a more serious malfunction with your box.
You can contact Eastlink support to get more technical help.
Read Next: How to Fix Eastlink on Demand Not Working?
Thus, if you are having issues with your Eastlink Guide not working properly, you will have to perform a quick reboot of your box. After rebooting, you can wait for at least 15 minutes for your box to get the signal. Press the Menu button twice and go to the TV Listings to manually request it.
Now that you know how to fix Eastlink Guide not working and how to fix it, we’ll leave it up to you.
As long as you follow the troubleshooting steps we described, you should get your TV guide up and running in no time. You can always contact Eastlink for more help if none of these work.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.