Is your Eastlink On Demand not working? Done everything, but nothing seems to work? We have the answers for you!
If you cannot access your favourite shows and channels, you know something is wrong. It’s possible that you can’t even get the apps to launch without showing you an error.
The good news is that we have got you covered since we have found ways to get your Eastlink On Demand content up and running.
To get your Eastlink On Demand to work, you want to make a series of restarts. You want to reboot your device, app, or browser. Rebooting your home network devices can also remedy the situation. Internet connection issues will not allow you to open up the app or website correctly.
Before we do a deep dive into the various solutions, let’s look at some of the causes. Understanding these will allow you to troubleshoot the problem quickly.
The issue could come down to several sources, which can cause your Eastlink on Demand service to stop working.
Your first suspect will have to be your internet connection. It could mean that either your Eastlink service is down.
Here are the causes of the issue that you will encounter if you are unable to watch your Demand content:
1. Internet Service Outage
There’s an issue with Eastlink’s internet service, which can cause your on Demand to stop working.
2. The Content Provider Is Down
Eastlink relies on other partners for their content. If these providers go down, it will affect yours on Demand experience.
3. Multiple Active Devices
Eastlink tracks you based on your login activity. If there are a few devices active simultaneously, watching on Demand content will be affected.
4. Not Part Of Your Subscription
Subscriptions come with different sets of content. Some plans will have a channel available, while others will not carry it.
5. Software Bugs And Glitches
An issue with the app or website, like a bug or glitch, can cause the problem. It can affect your On-Demand viewing experience.
Now that you understand the various causes of this problem, we can now proceed to the solutions.
Before you do anything else, you want to perform a quick restart of your device, app, or browser. Doing this can save you a lot of time and headaches as it has the potential to solve the issue.
In case a restart does not work, there are other things we can do, so let’s dive in:
If a reboot of your devices, apps, or browser does not resolve the issue quickly, you will need to check your internet connection and speeds.
It’s possible that Eastlink is experiencing a few problems on their end and are not currently offering you optimum speeds.
Streaming content requires some bandwidth, and you need to have speeds of at least 15 Mbps.
If what you currently have is significantly slower, you will not be able to watch your favourite Eastlink on Demand content. Before anything else, you want to go to speetest.net and perform a test.
If your download speed is below 15 Mbps, here are the next steps you should take:
- Check your modem lights as they might be indicating a loss of service.
- Unplug your network cables from your modem.
- Plug them back in.
- Wait for your internet to reconnect.
- If you still have slow internet, reboot your modem.
Note: As long as it’s not a problem with Eastlink’s internet service, performing these steps will speed up your internet.
Now, at this point, your internet should be working fine. However, you are still experiencing internet speeds that are not optimum.
You can try power cycling your network. This step is a more advanced reboot that allows you to eliminate any bugs and glitches plaguing your network.
Here are the steps to power cycle your network.
- Turn off your modem and unplug it from the socket.
- Turn off and unplug your other networking devices.
- Wait for at least 2 to 5 minutes.
- Plug in your network devices.
- Turn on your modem, and turn on the rest of your network.
Pro Tip: Make sure to wait for 2 to 5 minutes so all your devices can properly discharge and their memories wiped.
Software bugs and glitches are usually stored in your device’s memory.
Eastlink’s on Demand service relies on other apps for content. If you are a fan of this, you will surely have multiple apps on your phone to watch your favourite movie, show, or channel.
If you are experiencing issues with content, one of the things you can do is to update the app you are watching on.
Here’s how to do it:
- Go to your phone’s app store (App Store or Google Play)
- Search for the streaming app that’s not working.
- If there’s an update, it should prompt you to click Update.
- Alternatively, you can Uninstall the app.
- Install the app again.
Tip: If you are watching movies on Crave, update or reinstall the Crave app.
It’s recommended that you reboot your phone after installing the app. This is to make sure that the app has been installed correctly.
You will be using your Eastlink MyAccount username and password on these apps.
If the app refuses your log-in attempts, you can reset your credentials. This will make sure that you are using your most recent password.
Another reason you want to reset your password is to make sure that you are not logged in to multiple devices.
Here’s how to reset your Eastlink MyAccount password:
- Go to Eastlink MyAccount’srecovery page.
- Type in your Eastlink username.
- Click on Request password reset.
- Check your email for the link to reset your password.
- Type in your new password.
Note: Remember that this is not your WiFi password but the password to your Eastlink account.
Tip: You can also reset your Eastlink password by contacting technical support. A password reset through chat is also available.
Eastlink has different subscription plans. Each one will come with a different content package, making some channels available on some but not on others.
If you want to access a channel not set up for your current plan, you can upgrade or pay for that particular channel or bundle.
Here’s how to upgrade your Eastlink subscription plans:
- Log in to your MyAccount
- Go to Services, then select Change Services.
- Choose TV Channel Exchange.
- Select channels you want to add to your plan.
- Click on Next to confirm your selection.
Pro Tip: While you’re at it, you can also remove channels from your plan, allowing you to trade channels.
If none of these solutions resolve your problem, you may have a much deeper underlying issue that needs to be sorted out. You can contact Eastlink to request more technical assistance.
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For Eastlink on Demand to work again, you want to make sure that you have access to that particular show or channel. To watch that piece of content, you will need to upgrade your Eastlink account and get that channel or movie by logging in to your MyAccount dashboard.
Now that you know the reasons behind Eastlink on Demand not working, you can follow these steps so you can fix it and watch it again.
These are all easy steps, but if you are still experiencing issues, don’t hesitate to contact Eastlink for additional help.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.