Is your Disney Plus temporarily throttled? It does happen, and it can be an annoying issue.
The good news is that you can fix it, and we have the solutions you’re looking for!
Apart from an error message, you’ll know that your Disney Plus account is temporarily throttled when you’re experiencing a slow connection or unable to log in to the app.
You will also be unable to watch any content unless you attempt to fix it.
To fix your Disney Plus account that’s temporarily throttled, you want to check your internet connection. The Disney Plus servers are down, or you’re getting slow internet from your ISP. If not, you can check your payment method and make sure that it’s active.
Before we get to the part where we fix this issue, let’s look at the possible causes of this error:
There are several causes when you experience your Disney Plus getting temporarily throttled.
Their system has usually detected some abnormalities like suspicious activities on your account.
Multiple account requests that do not succeed are the most common culprits.
Let’s explore what these requests can be so we have a better idea of troubleshooting the error later on:
1. Too Many Failed Login Attempts
If Disney Plus’s validation servers detect many failed login attempts, it can suspend or throttle your account.
Accounts on other devices can experience slow connections, or error messages can pop up whenever you watch.
2. Payment Method Issue
Unsuccessful attempts at updating your payment method mean that there is something wrong with it. It could be your card has expired, or your bank has blocked it.
3. Slow Internet Connection
Slow bandwidth can cause your Disney Plus account problems. If your connection is intermittent, the servers can interpret those as suspicious activity.
4. Service Outage
If the Disney Plus servers are down, your account can experience throttling. You’ll just have to wait for it to be restored.
Now that you have a deeper understanding of this particular Disney Plus error, we can proceed to the troubleshooting steps.
You should fix this problem in just a matter of minutes!
The first thing you need to do is to restart the device you’re using to stream Disney Plus.
Whether it’s your phone, smart TV, or laptop, we recommend turning it off and waiting for a minute or two before logging in again.
If restarting your devices does not work, let’s do some advanced steps that will help resolve the issue:
Since restarting your devices did not do the trick, let’s set our sights on your router and modem. These are your gateway devices to the internet.
The major cause of your Disney Plus account getting throttled is your IP address.
Power cycling your connection can also refresh your IP address, resolving the issue immediately.
Here’s how to power cycle your router:
- Turn off your router and modem.
- Unplug them from the socket.
- Wait for at least 10 minutes.
- Plug them back into the socket.
- Switch them on and wait for them to connect.
Note: You’ll want to check your IP address before and after power cycling your modem and router. You can search “what’s my IP” on Google.
Another step you can take is to try using a different internet connection. Now, this may not be readily available for everyone.
However, if you have a mobile data plan, this is where it should come in handy.
You want to check if using your Disney Plus account on a different IP address will do the job and fix the issue.
We recommend trying this step out on your phone using the Disney Plus app.
Here’s how to use a different connection with your Disney Plus:
- Log out from your Disney Plus account.
- Switch off WiFi.
- Turn on Mobile Data on your phone.
- Log in to your Disney Plus account.
Note: You can also use other internet connections like connecting to a public WiFi like a coffee shop or coworking space.
Alert: If this step resolves your issue, you will want to contact your ISP and get them to refresh your IP address.
Using VPNs can have an effect when it comes to your Disney Plus account getting throttled.
It can instantly change your IP address which can resolve the throttling issue on your account.
However, it goes both ways, so you’ll need to know whether your account is affected when you’re connected to your VPN or not.
Here’s how to toggle your VPN to resolve your throttling issues:
- Whenever you get the Disney Plus error, check your VPN.
- If it’s connected, you want to disconnect and check Disney Plus.
- If it’s disconnected, connect to your VPN.
Note: You want to change your IP address whenever you get the error. Connecting or disconnecting your VPN does exactly that.
Since we’re looking at IP addresses, we can change a setting on your router that should give you better versatility.
Your router has an IPv6 configuration that allows it to use more IP addresses from your ISP.
There are instances that having this enabled can mess up with your Disney Plus. You’ll want to disable it, so the app uses the older and more familiar IP addresses.
Here’s how to disable IPv6 mode on your router:
- Access your router’s dashboard via a web browser.
- Log in to your router’s admin panel.
- Go to Advanced Settings, then LAN.
- Disable IPv6.
- Click Save.
Note: Doing this will get your router to work normally rather than using the more efficient nature of IPv6.
A major cause of this issue is when your payment method is updating but is unsuccessful. If this is the case, you want to verify it and make sure it goes through.
Disney Plus comes with a monthly subscription, and they constantly check if your payment methods are still working.
Your card is expired, or the billing information you entered does not match the ones on your card.
You want to ensure that these are all correct and that your account has enough funds to pay for your subscription.
Here’s how to verify your payment methods:
- Log in to your Disney Plus account.
- Go to Subscription.
- Select your current subscription.
- View your existing payment methods.
- Change payment method if there’s an issue.
Tip: If the problem is with your credit or debit card, you will want to contact your bank to know why your payments are not going through.
If you’re still experiencing IP address issues and finding out it’s still causing your Disney Plus throttling issue, you want to contact your ISP.
They will be able to help you refresh your IP address. You can also contact Disney Plus customer support to resolve this issue.
Now that you know the Disney Plus temporarily throttled error, you’re armed with enough knowledge to fix it.
It’s an easy fix, and you don’t need any technical expertise to get it done. You might need to call a few customer support departments, but that’s about it.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.