Did you just discover that – Disney Plus account blocked with no warning? We have the answers for you!
If you suddenly find out that they blocked your Disney Plus account, don’t panic! It actually makes sense when you know the reasons behind why Disney does this.
It’s mostly related to your account security and privacy, which means they have your back whenever your account gets blocked.
To unblock your Disney Plus account, you’ll need to check the email you registered the account with. They should have sent a notification email saying it’s blocked with a link to restore it. Click on it and reset your password to gain access to your account. If you didn’t get the email, go to Disney Plus and click on Forgot Password.
Let’s look at the issues where this particular problem is coming from and then move on to the troubleshooting steps to resolve it.
The primary reason why your Disney Plus account is blocked is due to security and privacy concerns.
They have a system that can detect fraud and suspicious activity. Whenever it detects this, they will block your account to avoid further access to it by anyone.
Here are the usual suspects you can consider whenever your Disney Plus account is blocked:
1. Suspicious Login
Disney can detect logins that deviate from your usual pattern.
If you log in from a wildly different location than normal can trigger an account block. Traveling overseas can also cause this and lock you out of your account.
2. Unauthorized Use
Typing the wrong password three consecutive times can trigger an account block. If anyone is trying to gain access, this will stop them from guessing your password.
3. Account Hacking
If someone is trying to get a hold of your account, that’s out of your ordinary routine and can cause your account to be blocked.
4. Violation of Terms
There are certain conditions to using the Disney Plus app. If you break any of these, your account will be blocked.
These are the primary reasons Disney can block you from logging into your account.
We can now proceed to the full fix guide to restore your account in no time!
Before going deep into fixing your blocked Disney Plus account, we recommend restarting the app, as certain glitches can also cause it.
Close the app on your phone or browser, then relaunch it.
If that step does not resolve the issue for you, let’s proceed to more advanced solutions:
Are you still asking why has my Disney Plus account been blocked? The first solution you should try is clearing the app cache on your phone.
Apart from a restart, if you’re dealing with apps that are not responding as they should, this is one of the first steps you need to take.
It clears up the temporary saved files that are essential to the app's operation.
Having these files on your phone makes the app load faster, giving you a better experience overall. However, it can also cause issues when there are corrupted files.
Here’s how to clear your app cache on your Android device:
- Go to your device’s Settings.
- Select Apps or Application Manager.
- Find Disney Plus from the list of apps.
- Tap on Storage.
- Select Clear Cache and Clear Data.
For iPhones: To clear the Disney app cache on your iPhone, you’ll need to uninstall and reinstall the app simply.
Pro Tip: If you’re watching Disney Plus using a browser on your computer or laptop, you can clear your browser’s cache.
One of the reasons why your Disney Plus account can be blocked is by using the app in an unusual location.
If you’re not traveling, the only way you’ll see this is when you’re using a VPN. Your location will jump around depending on what server you are connected to.
Make sure that you turn it off if you want to watch Disney Plus content to avoid confusing their automated security systems.
Here’s how to switch off the VPN on your device:
- Open the VPN app on your device.
- Check the status if it says Connected.
- Press the button to disconnect.
- Open your Disney Plus app to restore your account.
Note: If you’re already locked out of your account, you must follow the steps in Solution #5 to restore your account.
Another course of action to restore access to your Disney Plus app is to update it to the latest version.
The app’s bugs and glitches, especially in older versions, can sometimes cause this error.
Make sure that you use the newest version of the Disney Plus app to avoid incompatibilities and unexpected errors.
Here’s how to update the Disney Plus app on your phone:
- Open the app store on your device.
- Search for Disney Plus.
- Check if updates are available.
- If they are, you should see the Update button.
- Select it to start the update process.
Note: If this does not work out for you, uninstall the Disney Plus app, then download the latest version.
As long as you know that you have done nothing wrong with the Disney Plus app, you can be sure that someone is trying to gain access to it.
It’s also possible that they already have. Changing your account password is one way to protect yourself.
However, if they’re already logged in, it can take time before they need to type in your new password.
You want to use the log out from all devices option to make sure that those with illegal access to your account are kicked out immediately.
Here’s how to perform this step:
- Select your Profile on the Disney Plus website.
- Go to the Account Details section.
- Click on Log out of all devices.
- Enter your password, then log out.
Note: You will need to log back in since this option will also kick you out of the platform.
If none of these previous steps resolve your problem, there’s one sure-fire way that will.
Resetting your password will often do the trick and restore your Disney Plus account.
It’s a quick process that will allow you to recover your account from hacks or any other issues that could have occurred.
Here’s how to reset your Disney Plus password:
- Open Disney Plus and go to the log-in page.
- Enter your email address, then select Continue.
- Click on Forgot Password to start the recovery process.
- Check your email for a verification code from Disney Plus.
- Enter the code on your device, then type in your new password.
Note: You will need to log in again on all devices you use to watch Disney Plus.
At this point, you should have regained access to your Disney Plus account.
If not, you’ll need to contact their customer support department to help fix this issue.
As long as you have access to the email address associated with your account, you should have no problem recovering it.
Read Next: How to Fix Disney Plus Error Code 91?
Now that you have a better understanding of the Disney Plus account blocked issue, you’re equipped with the knowledge and techniques to resolve it.
Put it to good use, and you’ll be able to watch your favorite Disney Plus content in no time.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.