directv troubleshooting no signal

DIRECTV Troubleshooting No Signal – The Ultimate Fix Guide

Wondering how to fix DIRECTV troubleshooting no signal? Seeing this error message is one of the most, if not the most frustrating things that can happen while we’re watching our favorite shows.

In fixing the “no signal” error of your DIRECTV, you just have to check the TV input if it’s correct. If it is and it’s still not giving you images, you’d have to reboot and refresh your DIRECTV receiver.

So, if you’ve experienced this in the past couple of days, don’t worry – you’re no stranger. In fact, hundreds, even thousands of DIRECTV subscribers receive different kinds of error messages that pertain to their subscriptions every week.

So, if you are looking for the most detailed and the most accurate guide in DIRECTV troubleshooting no signal 775 or other error codes, you’re just at the right place!

DIRECTV Troubleshooting “No Signal” Message: What Does It Mean?

You may have encountered it at least more than once, and you’re dumbfounded as to what it is.

While the error itself is pretty straightforward, many different things could cause the “no signal” message to appear.  

Some of the customary reasons why you’re seeing this message include problems with the receiver, your television is placed at a different input (mode), or there’s currently maintenance going on with DIRECTV.

Other Error Codes

Apart from the no signal message, there also are a couple of error codes that you could experience, namely:

  • Error Code 727: Program Not Available in Your Area
  • Error Code 726: Wrong or Missing RID Number
  • Error Code 764: You Got the Wrong Access Card Into Your Receiver
  • Error Code 775: Problem Communicating With Satellite Dish
  • Error Code 774: Error on the Receiver’s Hard Drive
  • DIRECTV Error Message: No Signal | Screen is Black, Blue, or Gray

As you can see, most of these error codes are pretty straightforward and easy to comprehend.

They’ll almost immediately tell you what the problem is; as well as what you need to do to get rid of it.

And while these aren’t all the error codes you’ll encounter, these, together with the no signal error, are the most common ones.

DIRECTV Troubleshooting No Signal 775

directv troubleshooting no signal 775

As one of the most common error codes out there, we’ll teach you the step-by-step guide on how you can solve the error code 775 on your DIRECTV.

Since it’s a “problem with the receiver,” the solution can be as simple as tightening the connections in between the different devices that make the cable work.

Check the back of the receiver and see if all cables, including the “satellite in” are secured. Once you make sure they’re all plugged correctly, and you’re still getting pixelated videos and images, what you need to do next is to find the SWM device.

It’s a device that you have connected to the cable, which goes to the DIRECTV dish. If you don’t see it near your receiver, don’t panic – they’re not always in the same room.

Once you locate it, check if the green light on your SWM unit is lit up. If you don’t see the green light, try plugging it straight into a wall outlet.

Lastly, reset the unit by unplugging it from power for at least 15 to 25 seconds. This solution should work and you’ll successfully be able to get rid of the error code 775.

Also, it could be because of bad weather or a storm. So, the simple solution to this is to wait the storm out to pass.

There isn’t any workaround if it’s a problem caused by natural occurrences – you really have to wait them out.

The Error Code 775 Persists: What Should I Do?

If it doesn’t work, though, the best thing you can do is to contact DIRECTV directly and straight-up tell them that you’re experiencing the error code 775.

Furthermore, tell the team you’re speaking with that you’ve successfully checked the cables on the receiver; and you’ve also checked the SWM unit and the light is green all the way.

They will, no doubt, assist you in resolving the infamous 775 error code.

The same goes for the other error codes you might be experiencing.

DIRECTV Troubleshooting No Signal

how to troubleshoot directv no signal

Now that we’re done resolving the error code 775, let’s move onto the no signal DIRECTV troubleshooting steps.

Basically speaking, there could be a few reasons why you’re getting a no signal error. One of the most common would be because you are at the wrong TV input.

Here’s a detailed guide on how you can fix up the no signal error message that you see.

Step 1: Check the TV Input

check the tv input

For the first step, you need to make sure that the problem isn’t with the TV input.

Check if your TV is set to the right input (for DIRECTV). To do this, turn your television and your receiver off.

Then, after 15 seconds, turn both of them back on.

Using the remote of your television, skim through the available inputs until you see the DIRECTV user interface (UI).

NOTE: If you’re using a DIRECTV Genie remote, press + hold Enter on the remote for about four (4) seconds. Then, click on Enter to cycle through the different inputs available.

Step 2: Schedule of the Program

schedule of the program

After you ensure that the TV is at the correct input, the next thing you need to make sure of is the schedule of the program.

You can check the schedule of the program because that particular program may already have ended – thus, giving you the “no signal” message.

So, if you’re positive that it’s just about to air – and you’re not sure why DIRECTV is giving you the “no signal,” error go onto the next step, which is to…

Step 3: Refresh Your Receiver

refresh your receiver

Refreshing, in technology, is one of the easiest, simplest, but the most effective way of making things work.

The same thing goes for our DIRECTV receivers. If you’re experiencing some problems, a simple restart or refresh may do the trick.

You can refresh your receiver by unplugging it for about 20 seconds and plugging it back in again.

However, the recommended method is to visit your MyAT&T Account > Overview > My DIRECTV. From there, you’d have to hit on the option that says Manage Package. 

That will open up a prompt that gives you an option to Refresh your Receiver, click on that. Tapping on that option may cause the current service to be interrupted for a couple of minutes.

Once done, you’ll receive a notification saying that the refresh is successful.

Step 4: Reset DIRECTV Receiver

reset directv receiver

Now, there are a few procedures on how you can reset your DIRECTV receiver.

We’ll give all of these processes to you so you can choose which one to do.

Method 1: Unplugging Method

Akin to refreshing, there is an unplug method you can do to reset your DIRECTV receiver.

But, it’s not just a simple unplug – after unplugging it (and you wait 15 seconds), plug it again onto the wall.

Then, press on the Power button on your receiver – wait for it to reboot. Once it reboots, voila – it’s already reset!

Method 2: Reset Button Method

Another method is by pressing the reset button on the receiver. This reset button is a red button that you can often find on the side of the receiver, or inside the access door.

When you find it, you just have to press and hold until you see all of the lights on your receiver go off.

NOTE: It’s usually a small red button. To reach it, you would need a pin of some sort – something that could fit.

If the receiver you are trying to reset is a Genie, you need to reset the main receiver, too. Doing so can also help you restore some of the local channels that went missing.

Method 3: Factory Settings

The last but definitely not the least is by resetting it to factory settings. Oh yes, the traditional syrup to tech problems after a power cycle or a restart.

How do you factory reset a DIRECTV receiver?

It’s actually easy – you simply have to press and hold the power button (DIRECTV button) on the front panel of your device.

After approximately 20 seconds, release it. This manually resets your receiver to factory or default settings.

That’s it! It’s easy, fast, and it won’t take you longer than 10 minutes to do it.

No Signal Error is Persistent, What Should I Do?

directv troubleshooting no signal not working

So, you’ve religiously followed all the steps listed here, and the no signal error is still there – don’t immediately think that your receiver is broken.

What you can do instead is to contact AT&T and DIRECTV’s customer service and technical support team.

Tell them that you’ve finished the DIRECTV troubleshooting steps to resolve the no signal error; it’s also worth mentioning that you went as far as setting your receiver to default/factory settings.

And they’ll help you resolve the problem. They might send a technician to your location to check on your reception; they might ask you try out a different device (to see if it’s with the receiver), and those sorts of solutions.


There you have it! Those are the DIRECTV troubleshooting no signal steps that could be the resolution you’ve needed and wanted for months!

The next time you experience this error – you wouldn’t panic and be frantic because you already know how to solve it! It’s easy, and you don’t need an IT certificate to do so!

Read Next: Facing issues with DIRECTV on demand? Check out this fix guide for more details.

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