Your DirecTV Closed Captioning won’t turn off? We’ve got you covered on this one!
Even if that problem isn’t as commonly encountered as other issues with the DirecTV receiver, we could help you get the CC removed from your TV in no time!
To fix when the DirecTV Closed Captioning setting won’t turn off, Hard Reset the receiver and switch the streamed broadcast.
Make sure no CC is enabled on a third-party decoding device and then Factory Reset the DirecTV cable box.
In case you didn’t disable the CC correctly, let’s take a look at how it is done!
Before we review how you could possibly troubleshoot your DirecTV let’s determine whether you have successfully disabled the feature first.
You must go into your DirecTV’s receiving or the DirecTV STREAM app’ settings and head to the “Captioning” Menu, to disable them.
Here’s how to turn off CC on a DirecTV device/app:
- On your DIRECTV STREAM remote, press the Home Button.
- Navigate to Settings, using the remote.
- Select “Preferences” from the list.
- Press “Accessibility” from the menu of available options.
- Choose “Captioning” by scrolling down using the remote.
- Hit the “Display” button to turn the feature ON/OFF.
Pressing on the display button, will either activate or deactivate the feature, based on its current setting.
Keep in mind that if the CC was turned off by now, by doing these steps, you’ll reactivate it once again, once you’ve successfully disabled it for good on your device.
If the following process did not work for you, then keep reading our troubleshooting guide!
If you’ve executed all of the steps above but couldn’t turn off your DirecTV’s CC, perhaps, there’s a thing or two you could try.
Users have been repeatedly experiencing this problem so their community came up with a designed guide to troubleshoot the problem.
Let’s jump in with the guide!
A Reboot could have a major effect on your DirecTV receiver if the device is either going through software difficulties or has power problems.
In fact, there is the so-called “Advanced Reboot”, which basically means unplugging the receiver from power for a short period.
Follow the steps below to reboot your DirecTV receiver in easy steps:
- Turn off your DirecTV receiver by pressing the power button.
- Wait for the device to shut down.
- Unplug the device from the power.
- Wait for 5 minutes, while the receiver is discharging.
- Re-attach the power cable of the device back into the electrical outlet.
- Turn on the receiver.
- Check if the CC is still there.
Keep in mind that rebooting the device will only help with the CC if the feature that enables the subtitles is currently deactivated.
If you’ve kept the CC feature turned on, rebooting won’t do any good with the problem.
Note: You should also keep in mind that CC is specific for some programs on your DirecTV.
As we’ve mentioned during the conclusion of the previous step, CC may be included by default, on some DirecTV programs.
That’s especially if the channel is foreign or in another audio rather than English. In such cases, the CC will be enabled by default.
To figure this out, you should switch the program your DirecTV is currently broadcasting.
- Get your DirecTV remote and switch the channels multiple times!
Leave your receiver at a channel for about 10-15 seconds at a time and determine if any captions will appear.
It’ll take your receiver about that long to load the CC if the feature is enabled in the first place. If you keep seeing CC even on other channels, keep reading!
Tip: Some channels have standalone settings that enable/disable the CC.
What you have to understand is that CC may not be particularly generated on your DirecTV box.
In many setups, there is an in-between device, connecting your cable box with the satellite dish that may also be generating the CC you’re seeing on the broadcast.
What you have to do in this solution, is re-examine your setup, to make sure that there is no decoding device that could be generating the CC.
If you’re using a standalone DirecTV receiver, there is no need to proceed to examine your setup.
Any third-party devices that secure your cable box with the satellite dish or internet service (if your cable box is dish-free), must have settings you could access.
Note: Once you’ve gained access to the decoding device, disable “CC” in the settings!
If DirecTV closed captioning won’t turn off even after examining your setup for decoding devices, perhaps a Software Refresh would be the key to solving all of this.
This is a practical feature implemented by DirecTV on all of their receivers, that’ll allow the targeted cable box to be refreshed.
Don’t mistake a “Refresh” for a “Reset”, since those are not the same. A refresh has a smaller impact on the software and doesn’t erase any data.
Here’s how to refresh your DirecTV receiver in easy steps:
- From the home screen of your receiver, head to the “My AT&T” account overview.
- Select “My DIRECTV” from the list of settings.
- Scroll down and choose “Manage receivers”.
- Select the “Refresh Receiver” option from the menu.
Once you’ve verified the refresh, the process will immediately take place. It may take your DirecTV receiver up to 5 minutes to complete the process, so leave the device unbothered.
Alert: Interacting with the receiver in any way (via remote or buttons) may cancel the process.
If the CC hasn’t been turned off by now, perhaps, you could re-adjust the CC settings and make them barely visible on your TV screen.
This is another great workaround that most users who couldn’t turn off the feature reached and solved their problem this way.
- Managing CC settings is only possible if the feature is turned on!
To change the display options of the CC on your receiver, follow these steps:
- Press the MENU button on your DirecTV remote.
- Select the Settings tab.
- Scroll down and hit the “Accessibility” option.
- Use the DOWN arrow to scroll down.
- Select the settings that you wish to alter.
- Set the lighting, dimming or shading of the subtitles to “0”.
Basically, if the subtitles are fully visible at 100% of the “Fading” feature, turn it down to “0” in order to make them non-visible.
The feature may be under a different name with the variety of DirecTV receivers available in the market, but the functionality remains the same.
Tip: You could also adjust the CC so they don’t bother you anymore.
What’s left there to do is the Factory Reset, which will erase all information on your DirecTV receiver along with the settings configuration of the device.
It is an end-solution that we only recommended to users once they have tried everything else to troubleshoot their device.
Let’s look at how a Factory Reset on your DirecTV receiver is done!
Follow these steps:
- Make sure that the receiver is plugged in and working.
- Locate the Reset Button, located on the side of the device.
- If there’s an access card door, flip it so you could expose the button.
- Press the Red Reset button and wait for your receiver to reboot.
Once the factory reset has been triggered it could take up to 5 minutes to complete, based on the device’s performance.
After that, you’ll be redirected to the setup prompt of your receiver so you could re-do all of the settings again.
Note: By default, CC will be enabled after the receiver is reset, so disable the setting again.
When the DirecTV closed captioning won’t turn off, you should Power Refresh your receiver and make sure CC is disabled on the decoding device.
After that, adjust CC settings so they disappear and Factory Reset the receiver in case nothing works!
If we couldn’t help you with the problem, perhaps DirecTV can so give them a call!
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