ee underground wifi

How To Connect To EE Underground WiFi

EE underground WiFi provides us, commuters, with convenience, even on the way to the office.

If you have ever gotten a call from your boss about an urgent output, you can make use of this service to get your work done as quickly as possible.

But sometimes, when are travelling or commuting through underground route, low or nil internet access can frustrate you.

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To help user, EE along with Virgin Media has come out with their unique underground hotspot service for users benefit.

Here, let us look at possible ways on how to access EE WiFi underground so that you no longer have to stress about missed deadlines on the way to work.

What Is EE London Underground WiFi

london underground wifi ee

Many of us use the London Underground every day to get to work. Because of this, Virgin Media has partnered with London Underground to provide internet access to millions of commuters in over 260 stations.

With it, you can download documents and check your emails while on the go for as low as £15 per month. Fortunately, all eligible EE customers can use this service for free.

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As long as you are a Pay Monthly or Pay As You Go customer, you can make use of this public network on any WiFi-enabled device – be it your mobile phone, tablet, or laptop.

However, you can only surf the web near the ticket booths, walkways, and on the platform.

Your internet coverage gets disconnected in tunnels or in-between stations.

How To Set-Up London Underground WiFi EE

set up ee wifi underground

Activating the EE WiFi underground is as easy as pie. All new Pay Monthly customers can access this public network for free.

However, for customers who have been with EE before November 2015, you would need to set it up manually.

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To do so, follow the steps below.

  • Send “EEWiFi” to 9527.
  • Once sent, you will receive a text containing your “username” and “password”.
  • Turn on your WiFi and choose Virgin Media as your public network.
  • Once you open your browser, you will get redirected to the Virgin Media portal.
  • Follow the prompts on your screen and select EE on the list of available mobile network providers.
  • Log in to your account using your username and the password you received through text.

How To Use London Underground WiFi EE

how to access ee wifi underground

Wifi-enabled devices with EE SIMs are capable of accessing the London Underground public network.

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However, it does not automatically connect if you’re using an Android device. Once you find an available EE WiFi hotspot, follow these instructions below:


  • Make sure you have iOS 7 or above installed on your device.
  • Switch on your WiFi, and you’ll automatically get connected to the internet.


  • Switch on your WiFi.
  • From the list of networks, select EE WiFi-Auto.
  • Set the ‘access method’ to EAP.
  • Set your ‘EAP method’ to SIM.

After you have done this, your device will automatically connect to EE WiFi underground on all your future journeys.

Since there is no internet coverage in tunnels and in-between stations, we suggest you turn off your WiFi first.

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Doing so would allow you to use your device for an extended period.

Fix EE London Underground WiFi Not Connecting

ee underground wifi not working

There can be various reasons as to why you cannot connect. On several occasions, it could be due to an error in your chosen network service.

But it could also be due to interferences with the signal coming from electrical railroad tracks or power lines near the platform.

If you cannot connect to the internet because of these reasons, do not worry because it will get fixed as quickly as possible.

However, when you see other people surfing the internet on their devices underground, you can try any of the troubleshooting techniques below.

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Fix Methods

1. Can’t See EE WiFi Hotspot?

If you cannot find any EE WiFi hotspot, it could be possible that the station you are in does not support it.

To find out which stations support this service, you can visit this Station Guide.

However, if your station has access to this public network, try walking a few steps to ensure that you are within the signal range.

2. Can’t Connect to The Internet?

can't connect to internet

If you cannot connect to EE-WiFi Auto networks, try the following techniques.

Turn off your Phone 

The simplest troubleshoot method for this issue is by restarting your mobile phone. Just turn off your device and wait for a couple of minutes before turning it back on.

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If restarting your phone does not solve your problem, you can try resetting your password underground.

All you need is to forget your network options first before reconnecting.

Once you choose your preferred service, send “EEWiFi” to 9527 again and sign into your account when you open your browser.

Clear your Cache and Cookies

London Underground uses your cookies to recognize your device so that you can automatically connect to their network.

However, if you cannot access the internet, try clearing your cache and cookies first in your browser’s Privacy menu before reconnecting.

3. Fix Page Not Found

page not found

If you see the messages, “Page not available” or “Page not found” when you try to open a website, make sure that you have spelled the web address correctly.

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But if this does not fix your problem, it may be because:

# You are out of Range

Remember, you can only surf the internet on the London Underground, specifically the ticket halls and the platforms.

You automatically disconnect when you are inside the tunnel. If this is the case, try connecting again once you have arrived at the next station.

# You are accessing a blocked Web Page

The Company considers this service as a public WiFi network. Because of this, it blocks several web contents on the London Underground to ensure that they are suitable for anyone, especially young children.

Still Having Problems?

If you are still experiencing problems with this service, you can reach out to their customer service at 150 using or EE mobile.

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You can dial 07953 966 250 instead if you are using another phone. They are available from 8 AM to 9 PM on weekdays and from 8 AM to 8 PM on weekends.

Access the Internet Anywhere You Are!

We, commuters, can rely on the EE underground WiFi to get our work done as quickly as possible.

Now that we have access to the internet anywhere, we are, we no longer have to worry about missing our deadlines.

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