Canceling HughesNet due to moving is possible, and you should be able to process all of it through the phone.
HughesNet is a reliable satellite internet service that should offer you connectivity virtually anywhere.
However, there comes a time when you will move and might want to trade it to a different provider.
Canceling your HughesNet subscription when you move is possible. They make it easy for you to cancel your service, and all it takes is calling their customer service hotline. There might be some fees involved if you cancel after they activate your account and before the end of your contract.
Reasons to Cancel HughesNet
There are several reasons why you want to cancel your HughesNet plan. Of course, we’re concerned with what happens when you move or relocate to a different area.
There are also other possible reasons they will allow you to cancel your contract:
HughesNet allows you to move your internet service. However, if you move to an area with not so ideal coverage or options of other providers, you can cancel your contract altogether. They also offer account transfers.
If you are experiencing slow internet and are not satisfied with the speeds, you can cancel your HughesNet subscription. Although if you live in rural areas, you may not have other options.
You can also face service issues like not being satisfied with data limits. HughesNet will allow you to cancel your plan if this is your reason.
You need to consider some important things before you cancel your HughesNet account.
It’s better that you know all of this information before you decide if canceling HughesNet is the best decision for you.
Yes, you can absolutely cancel your HughesNet account, especially if you are moving.
There are several circumstances where they will cancel your account, but they usually come with a termination fee.
As long as you have been a HughesNet subscriber for over 2 years or 24 months, you should not worry about cancellation fees.
However, if you have not reached that threshold, you will have to consider the total costs you will need to pay.
Do You Need to Cancel HughesNet When You Move?
If you are moving to an area without or does not have the best HughesNet coverage, canceling may be your best option.
However, if you do not have issues with their service, you can avail of their relocation program, which allows you to move your account to a different place.
If you are moving and want to bring your HughesNet account with you, they will not charge any fees. Installation is also free as long as you bring your modem and power supply.
There is no need to cancel HughesNet when you move. You can also cancel your service if you move to a place that offers several internet options.
Steps on Cancelling HughesNet Due to Moving
No matter what your reason is, canceling your HughesNet is an easy process.
Moving to a different service area is one of the reasons that HughesNet will not ask you a lot of questions.
Yes, it’s easy, but be prepared as it can take quite a bit of time to cancel your account fully.
They might transfer you to different departments during the process, but they will allow you to cancel your account. It’s just that they will also do their best not to lose your business.
Here are the steps to cancel your HughesNet account due to moving:
- Call HughesNet customer care through their hotline at 877-482-1777.
- Explain to the customer service representative that you are moving.
- Check if you are exempt from the early termination fee.
- Ask the HughesNet representative for a return mailing label.
- Pack your equipment and send it to HughesNet for a refund.
Note: The entire cancellation process can take some time, but once you get a hold of their customer support representatives, you can close your account with them.
HughesNet does have a customer support page with all the contact details you will need.
You can even email them regarding canceling your account by filling up the form on their page.
They also have a live chat option where you can talk to one of their customer support representatives through messaging. It’s an option you can consider if you do not want to talk on the phone.
However, if you do want quick action, we recommend calling HughesNet through their hotline, as the process will take relatively short.
You can have your account canceled within the day you called.
One thing you have to note when you cancel your HughesNet subscription is the fees involved.
HughesNet does come with a 24-month commitment and canceling earlier than that will incur costs.
1. Cancellation Before 90 days of Activation:
If you bought your HughesNet equipment, their standard termination fee is $400. Now, canceling within 90 days of activation, you will have to pay the full $400.
2. Cancellation After 90 days of Activation:
However, canceling after 90 days, the fees you will have to pay go down by $15 per month for every month you have a HughesNet subscription.
On top of that, they can also charge you for unreturned equipment, which can total up to $300. They do offer a refund as soon as you return their devices.
Note: If you happen to cancel before your account is activated, they will refund you in full of the fees you have paid so far.
Returning HughesNet Equipment
HughesNet does have a lease program, and if you are part of it, you will have to return all of your equipment.
Not returning their equipment can cost you as they charge a total of $300 in equipment fees.
When canceling your HughesNet account and in the lease program, do not forget to ask for a return mailing label.
It’s prepaid, so you do not have to spend to send your equipment back to HughesNet. As soon as they receive your modem, power supply, and radio transmitter, they will refund you $300.
Note: Ensure that your equipment is in working condition since they do not refund those that do not work anymore.
You also need to return equipment that matches the serial number on file.
Thus, if you are moving and have an existing HughesNet account, you will be able to cancel it easily. The best way to do it would be to call their hotline at 877-482-1777. Talk to one of their representatives and tell them you are canceling your account since you are moving. Do not forget to ask for a return mailing label so you can return their devices for a refund.
Canceling HughesNet due to moving can become a lengthy process. It can take some time and incur significant fees.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.