Have you been wondering if you can cancel Fios TV and keep internet at the same time?
If you are, then you’re reading the right guide!
For today, we will be discussing how you can cancel your Fios TV services but still be subscribed to their internet service.
To cancel your Fios TV services, simply call their customer service department. Tell them you’re cancelling; they’ll redirect you to the department that can cater to your requests.
Your monthly recurring charges for your internet may increase if your TV and internet services are bundled.
Let us learn how you can get rid of the service but keep the Internet connection.
Why Cancel Your Fios TV?
Verizon Communications, which owns Fios TV, offers promising deals for their TV services. So, if you are currently subscribed to them, why cancel?
Cancelling a service isn’t always a bad thing for a subscriber. As a matter of fact, it could also be a strategic move.
Here are some of the most common reasons for cancelling Verizon Fios TV services:
Out of Budget
Nearly 8 times out of 10, the reason most subscribers report is that they need to save money.
Even if the plan is cheap and affordable, you’ll still factor in the annual or the yearly payments you’ll make for it.
No Need For TV Services
Also part of the most common reasons for the cancellation of TV services is that it’s not being used anymore.
With the rise of internet streaming and on-demand services, the need for cable and satellite services diminished.
Transferring or Moving
Did you know that roughly 4 to 5% of people move to a different city or country every year?
Moving or transferring homes could mean bad business to TV service companies.
You might move to a city where the service isn’t available. You could also move out of the country, which automatically erases your need for a TV service.
Found Another Alternative to Cable
Another reason to take note of is the fact that the needs and wants of people are evolving.
Those that wanted cable and satellite TV a few years back, might find it irrelevant in the time of Netflix and Amazon Prime.
Found a Better Offer from Other Providers
And last but not least, is the reason that another TV service provider was able to offer an even better package or discount.
These are the most common reasons for cancelling your Fios TV services. But, what if you’re subscribed to Fios’s internet services, too?
In case you’re asking can I cancel Fios TV and keep internet, the sweet and simple answer to that is yes, you can.
As a matter of fact, you can do it in a few easy steps.
How to Cancel Fios TV and Keep Internet?
If you initially thought that you’re stuck with Fios’s TV services, think again!
You can keep your FIOS internet even if you cancel your Fios TV!
To be able to do so, here are the steps you need to take:
Step #1: Contact Verizon FIOS’s Customer Support Team
The first step you have to do is to contact the customer service or support team of Verizon FIOS.
There’s an online facility that would allow you to cancel online.
However, if you’re looking to keep your internet, making the call would be the best thing to do.
Step #2: Tell Them You’re Cancelling
More often than not, you’d have to wait for a few minutes to be with a representative. Be patient and wait for someone to connect to your call.
When a representative pick up, tell them the very reason why you’re calling – tell them that you’re canceling.
Step #3: Speak to Customer Retentions and/or Cancellations
All providers, whether it’s TV, phone, or internet have retentions or cancellation departments.
These are the teams that house experts in crafting up a better and more valuable plan for you.
It’s also the team you’d want to speak with if you are looking to cancel your TV services but keeping the internet.
Step #4: State Your Reason for Cancelling
When they hear the word “cancel,” they’ll immediately ask you why. Telling them that you found another provider would enable them to draft up a good plan for you.
So, we’ve prepared some of the most effective reasons you can state in this part of the call:
- You’re not using the TV service any longer
- You will be moving to a different city/state
- You’re looking for other, better content that they don’t have
- You are on a budget
Step #5: Be Firm Throughout the Call
Since it’s their job to “retain” you as their customer, they’ll do and say anything they can to keep you. They might even give you a few months of the service for free!
In this phase of the call, it’s important to remain calm and firm throughout the conversation.
Set the expectation that you’re cancelling and that nothing else will change your mind.
Eventually, they’ll give you the go signal that they’ll cancel it.
Step #6: Collect Information About the Cancellation
And for the last step, make sure that you collect whatever reference or information about the cancellation.
There are times where the system will undergo an error, leading to the non-cancellation of the services; there would also be times when the internet will be part of the cancellation, too.
So, for your proof and your defense, clarify that only TV services have been cancelled.
You can ask for the credentials or employee number of the representative you spoke with, a reference number for the call made, for the transaction done, etc.
And there you have it! That’s the procedure in cancelling your FIOS TV while keeping your internet service intact.
As opposed to what many people believe in, you neither have to go to a Fios store and center nor do you need to speak with executives to do it.
You can cancel your Fios TV but keep your internet right in the comfort of your own homes!
Would Cancelling It Lower My Monthly Bills?
Cancelling your Fios TV would decrease your monthly payments, yes.
However, the price difference might not be as big as how you would expect it to be.
The reason for this lies in the current Fios TV plan that you have and if it’s bundled with your internet services.
For instance, you could be getting a discount on the combined billing for Verizon Fios TV and internet.
But, if you decide to cancel Fios TV, keep internet, it might revert the rate to the original rate that you should pay.
While cancelling it could seem incredibly cheap, check and consider the plan you are in.
Should you be decided to cancel Fios TV but keep internet, follow this guide for a smooth and seamless experience.
Read Next: Know how to get Verizon Fios ETF waiver.