Why is BT Youview Box Stuck on Loading? Complete Fix Guide

If you ever find your BT Youview Box stuck on loading or if the loading bar is not progressing, you’re just on the right page!

In this guide, we will go over the complete reasons why your BT Youview Box isn’t loading, as well as the complete list of steps to resolve it.

You’ll be able to maximise this guide to the brim and you wouldn’t need any other source to learn the resolution!

To get rid of the BT Youview box loading screen, the first thing you want to do is to power cycle the unit. Then, check the connection of the HDMI from the box to the telly, as well as the aerial (both aerial and cable). Perform a factory reset of the Youview box.

Seeing your BT Youview box stuck on loading screen could be knackering. But, it’s a problem that can be solved without the need to call an expert.

And in fixing this particular concern, knowing and understanding the cause is relevant to the equation.

Reasons Why BT Youview Box is Stuck on Loading

While many people assume that it’s something that needs to be resolved on BT’s end, that’s not always the case.

There are quite a few reasons why this error happens and among the most common ones include:

• Poor/loose wire and cable connections
• Driver problems (system overload)
• Corrupted/faulty hard drive

It will be difficult – almost impossible to get what the exact reason is. But these three (3) are the common culprits.

Luckily for you, we’ll be sweeping through those three (3) problems simultaneously! You won’t need to find out what’s causing it to happen because we will run through it completely and comprehensively.

BT Youview Box Stuck on Loading Screen – Complete Fix Steps

Here is the complete procedure for fixing the frozen loading screen on your BT Youview box.

Step #1: Restart or Power Cycle the Youview Box

To start the process, make sure that you’ll be starting off a clean slate. To do this, you’ll have to perform a power cycle or a reboot of the Youview box first.

Doing a power cycle is easy, first, ensure that the telly and the box are turned off and you can do this by pressing [STANDBY] on the unit.

After that, unplug the Youview box’s wall connection for about 45 seconds to one (1) minute.

Plug the power cable back in and proceed to turn the unit back on again.

NOTE: Make sure that you unplug it completely to cut even the residual energy/electricity flowing through the device’s capacitors.

Step #2: Check the HDMI’s Connection

After power cycling, what you want to do next is to make sure that the HDMI of the Youview box is properly connected (to the telly and to the box).

You can check it by detaching and reattaching its connection first on the telly, and then to the box. You’ll know that it’s connected when you hear the “click” sound when you reattach it to the port.

Check the Aerial

Other than the HDMI, it will also be worth checking the aerial cable/connection.

Ensure that the aerial cable is properly connected to the Antenna or Aerial In port of the box. If it’s loose, twist it until it’s “finger-tight” or if it’s already not adjustable using a finger.

Other than that, check if the aerial is working or functioning properly. The easiest way to do it is by using an aerial tester.

When you have one, follow these steps:

1. Connect the aerial tester to the antenna or the aerial.
2. Check and see where the tester’s lights are when you connect it.
3. If your aerial connection is strong, the LED will light up on the High or Strong level.

By doing this 3-step process, you’ll be able to determine whether the aerial of your system is the one at fault or not.

Step #3: Factory Reset the Youview Box

Factory resetting the BT Youview box would require you to be on the menu.

However, there’s what we call a Maintenance Mode Factory Reset, which won’t need the menu.

You can use the maintenance mode to perform all types of resets such as a soft reset or a complete factory reset.

So, here’s how you can access maintenance mode to be able to perform the power reset even before Youview’s menu comes up:

1. Activate or turn your Youview box on via the [POWER] button on the front panel.
2. Then, press and hold [VOL -] for about five (5) seconds.
3. You should see the prompt Enter Maintenance Mode Y/N, press [POWER] on the box.
4. After pressing power on the box, your device will enter maintenance mode.
5. Select Factory Reset All Settings to perform a factory reset.

NOTE: This process should take anywhere from three (3) to five (5) minutes in total.

Step #4: Replace the Hard Drive

Should the initial steps be insufficient, then the problem is most likely the hard drive of the box.

There could be a file that wasn’t properly completed and made it corrupt – or there could be other reasons for it as well.

So, here’s a summary of the detailed version of how to replace your Youview box’s hard drive.

NOTE: Before doing so, ensure that the Youview box is turned off and that all wires and cables connected to it are disconnected.

1. Using a cross screwdriver, unscrew the back panel of the box.
2. Then, remove the four (4) screws on the corners.
3. Turn the box upside down and remove the lid completely.
4. Disconnect the cable that connects the lid to the board by releasing the latch.
5. Remove the four (4) screws that connect the drive to the PCB.
6. Life the hard drive from the board and position the new drive.
7. Screw the four (4) nuts to give the drive a permanent position.

Once that’s done, reassemble the PCB by doing the opposite process of what you’ve just done (screwing instead of unscrewing).

Rest assured that once you finish this step-by-step process, you’ll find your BT Youview box functioning and working back up again!

Most users that decided to follow our tutorial found the permanent fix to the problem – and they did it without the help of a BT expert!

BT Youview Box Still Stuck on Loading, What Should I Do?

If in the event, you followed this step-by-step process and you weren’t able to fix it, then that’s the time to contact a technical expert from BT.

Advise them of the troubleshooting steps you have finished, and they’ll know exactly how to help you.

You can get past the loading screen by first power cycling or rebooting the box. After that, double-check all the wires and cables hooked up to the box. Then, proceed to factory reset the Youview box and replace the hard drive.

Read Next: How to Fix BT Youview Box No Signal?

Conclusion

Say goodbye to the dilemma of your BT Youview box stuck on loading and watch your favourite shows, networks, and programmes.

Our guide isn’t favourable for a specific group of people; even those without any technical expertise will be able to follow it all the way through!