Is your BT Caller Display not working even if you didn’t change any of the settings or the package you are on?
In this guide, we will help you get a foolproof fix to that problem.
We’ll be discussing everything from what can cause this to happen to the fix – and even the succeeding things you need to do to avoid it in the future.
To make caller ID work back again, first, ensure that the feature is enabled on your account. Then, double-check if the call made/received is eligible for BT Caller Display. After that, try removing and re-adding it to your account. Then, replace the batteries of your landline and keep it far from interference-causing equipment.
In order to fix the problem accurately, it’s important to know the things that cause your caller ID or BT Caller Display feature not to function.
Unfortunately, there are multiple causes of why your BT Caller Display feature is not working or functioning properly.
The most common ones include:
- It’s not added or enabled on your account
- The calls made/received aren’t eligible for it
- Low or dead batteries
- Signal-jamming or interfering equipment
- The device itself doesn’t support caller ID or call display
It may be arduous to determine the real root cause of this dilemma.
Luckily, our guide will address all of these causes, giving you a solution that wouldn’t require you to identify where the problem is coming from.
This tutorial will feature the complete steps on how you can fix the problem and make caller ID appear on your BT home phone again!
Probably the most basic and the simplest thing you can do is to check if the feature is on your account.
So, the very first thing you need to do is to check if the feature is enabled or active on the profile.
You can do this by following these steps:
- Access BT Calling Features Site
- Log into your account, and then click Manage My Calling Features.
- From there, you’ll be able to see the devices and packages you have with BT.
- Select landline or home phone.
- Then, check all the features that are part of the package or the service you have with BT.
From there, you’ll be able to verify if the feature has successfully been added to your account.
NOTE: Make sure that it’s “added” on the profile.
If it’s just available and it’s not added onto the account, it would be like it’s not there. Make sure that it’s added or enabled.
For those who are first-time customers, yes, BT Caller Display is free for your home phone or landline. You don’t need to pay extra to use this particular calling feature.
Are you sure that the calls you’re making or receiving are eligible for caller display?
According to the company, there are specific types of calls where the caller ID wouldn’t be shown regardless of the situation.
- Calls from outside the U.K.
- Payphone calls
- Calls from other networks
- Calls from a person/line with a withheld number
If the call you’re making or receiving is part of these situations, then the BT Caller Display wouldn’t really show up or function.
Older or more classic handsets don’t support caller ID features. This basically means, no matter what settings you do or put, caller display or caller ID would not work.
For this step, you need to check the manual of your home phone unit. This will depend on the manufacturer or the brand of your device. Check if caller ID or caller display is part of its features.
If it is, check if it’s enabled on your handset or home phone. If not, you need to change your unit to one that supports it.
The next step you want to do is to perform removal and re-adding of the BT Caller Display feature on your account.
You have a few different ways to do it, but the fastest and most urgent would be online.
Here’s a step-by-step guide on how it’s done:
- Access BT Calling Features Site
- Login to your BT Account
- Then, navigate to Manage My Calling Features.
- After that, find if you have BT Caller Display added to it.
- Click the Menu option and select Remove.
- Refresh the page and make sure that it’s removed from the listed features.
- Add it again by selecting Add Features > Caller Display.
Once you’ve re-added the feature on your account, replace the batteries of your home phone.
Most, if not home phones have batteries installed in them for backup purposes.
Therefore, what you want to do is replace these batteries with new and fresh ones.
NOTE: It’s advised to refrain from using rechargeable batteries. They’re weaker and can be dead faster than those that aren’t.
Last, but most definitely not least would be its placement. Placement in terms of how it is far or near other radioactive appliances and equipment.
Placing them near things and equipment like this disrupts the connection. This can slow down and interfere with some of the features – caller display among others.
The top things and equipment that are often the culprits of this include, but are not limited to:
- Microwave ovens
- Digital adapters
- Cordless phones
- Speakers and other audio equipment
- And many more
After doing this step-by-step process, your caller display feature should work perfectly and seamlessly again.
You won’t have the burden of not being able to see who’s contacting you through your home phone.
If the caller ID feature on your home phone is still not working even after exhausting all possible efforts you could to fix it, contact BT’s customer support team right away.
Explain the situation to them and inform them of the actions you’ve already done.
With their expertise, they should be able to determine where the problem is coming from and help you get over the dilemma quickly.
NOTE: You can also report this fault/incident via an online ticket.
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To make BT Caller Display work again, double-check if it’s been added to your account/profile. Then, ensure that the calls you’re making and receiving are supported by it. After that, remove and re-add caller ID on your account, then replace the batteries of your handset.
It’s totally knackering to find your BT Caller Display not working. With our guide handy, you’ll never worry or think about encountering this very error again in the future.
Learning the methods of displaying your BT Caller Display is essential since this is a known and more common problem across all BT home phone customers.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.