If you encountered BT TV errors YVM 104 on your telly, and you’re not entirely sure what’s causing it or how to fix it.
Don’t worry, because that’s what we’ll be talking about or discussing in this tutorial!
For this guide, we’ll give you a comprehensive take of the YVM104 error. This means, we’ll not only talk through the usual and possible causes of this error, but we will also shed light on the steps to fix it!
To fix BT COM TV errors YVM 104 as well as other similar errors, first, check if you’re connected to the internet. Then, proceed to power cycle or restart your device and check if all cables and wires are inserted correctly.
After that, ensure that the device is duly connected to the internet, then update the firmware/software of the BT TV Box manually.
Before we get to the resolution, it’s imperative that we understand what’s causing the constant BT COM TV errors YVM104.
Generally speaking, the reason why you’re getting a YVM104 error is that there’s a general network connection issue.
What this means is your BT TV device (box or TV) is unable to establish a connection.
This connection is what will allow your device to connect to the internet, giving you access to on-demand players and other programmes.
Whether you’ve connected your BT COM device either via wired or wireless, we’ll help you get through this problem in a jiffy!
NOTE: The YMV102 is somewhat a similar error, so if you’re experiencing this rather than the YMV104 error, following the process below is also the solution!
Our tutorial will give you the complete information you need in fixing the YMV104 error, regardless of the connection type you’re using.
The first thing you want to do is to check if your internet connection is stable.
What you can do to verify this is to check if other devices within your household have internet. If they have, then you’re all good.
Alternatively, you can also contact your internet service provider to check if there’s an ongoing outage or if you’re unable to connect other devices to it as well.
After that, perform a reboot or a power cycle of your BT TV or BT box. Here’s how you can perform a complete power cycle of your device:
- Press and hold [STANDBY] or [POWER] on the box’s front panel.
- Keep it pressed for about eight (8) seconds.
- Release it when you see the Hello prompt on your screen.
NOTE: Some people choose to turn it off manually, and then unplug it from the mains. You can perform that, too.
- Turn the telly off either via the remote or the front panel.
- When it’s turned off, unplug the power cable from power.
- Wait for one (1) full minute before plugging it back again.
Then, power the telly on by plugging it to power first, and then pressing [POWER] either via the remote or the front panel.
The next step is considered the most crucial since it’ll deal with wires and cables.
What you want to do is to make sure that all cables of either the telly or the box are plugged in properly.
The cables we’re talking about are the coaxial cable, power cable, and Ethernet cables.
NOTE: To ensure that they’re properly connected, detach the cables, and then reattach them to their respective ports.
The error could also come up because of the fact that the firmware/software of your device isn’t updated.
Akin to any other device, outdated firmware could cause short, even long-term problems that could compromise your experiences in using the service.
Here’s the process of how you can update the firmware of either your BT TV or your BT TV box.
- On the clicker of the BT TV box, press [HOME].
- Then, navigate to Settings > Software Information.
- After that, click on Update Software or Update Players and Apps.
NOTE: The two (2) options are both correct, the difference would only lie with the version of the box you’re using.
Most BT TV’s are BT-licensed Android devices. So, the steps of updating their firmware versions aren’t that different from how you would update standard ones.
Here’s how it’s done:
- Press [HOME] on your controller.
- Select Apps > Help.
- From there, scroll down until you see System Software Update > Software Update.
NOTE: if you don’t see an option to update, that simply means that the software/firmware is already up-to-date.
The majority of users who experienced this error utilized a wireless connection. If you are, it’s worth connecting your TV or your box to the hub/router via direct Ethernet connection.
To do this, you simply need an Ethernet cable that would run through and reach both ends (router/hub and TV/box).
NOTE: Restart or reboot the hub/router by unplugging it from the mains for about 30 seconds, and then plugging it back in again.
Powerline adapters are like extensions of Ethernet cables. They’re usually used if your Ethernet cable isn’t long enough.
If you’re using a wired connection and you have powerline adapters, make sure that you switch the adapters off for one (1) full minute.
Since BT TVs and BT TV boxes usually run on the same system, factory resetting them wouldn’t be too far from one another.
Yes, the age-old factory reset – which has been known to solve major problems – is the last step of this troubleshooting process.
- On your clicker, press [HOME] and navigate to Settings.
- Then, once inside settings, scroll down until you see Information & Reset, press Select.
- Locate Factory Reset from the list of options under Info & Reset.
- Press Select while highlighting Factory Reset.
- Confirm the prompt asking you “if you’re sure” of the reset.
Wait for the reset to finish as it will boot the device back up automatically once done.
NOTE: Doing this will delete everything from recordings, saved information, downloaded apps, and other data that’s been saved.
To conclude the process, you’ll have to re-setup your BT TV box again. Set your BT TV box up again so you can continue where you left off. This time, you won’t see the BT TV YMV104 error any longer!
You simply have to follow the guided prompt when the telly or the box boots back up.
When you’re done with this process, you’ll be able to get rid of the BT TV YMV104 error you’re seeing on your screen when you’re trying to access on-demand or online programmes, titles, and shows.
Your dilemma of not accessing whatever you need shall be gone and fixed!
Many BT TV customers have reportedly gotten rid of the YMV104 permanently by performing the comprehensive steps we outlined above!
If the problem still persists even after performing the step-by-step methods, the next best thing to do is contact BT’s customer support team.
The box or the telly could already be the problem.
Dictate to them the troubleshooting steps you’ve already done and accomplished so they know what further steps they need to help you with.
Read Next: How Does BT TV Work?
If you’re getting the YMV104 error on your BT box or TV, check your internet connection first. Then, make sure that all wires are properly plugged in, including the powerline adapters. After that, update the firmware of your BT device, and then try hooking it up with a wired connection.
Perform a factory reset of the box and proceed to set up your unit like how you did it the first time.
It can be extremely knackering when you see the BT TV errors YMV104 appear on your screen.
Nevertheless, following this guide will assist you through the fix steps completely and comprehensively.
Even if you’re not that well versed when it comes to technology or if it’s your first time troubleshooting this error, you won’t be lost when you have our tutorial right by your side!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.