How to fix the Bell Fibe TV app not working is one of the most common questions users ask. The Bell Fibe TV app brings your favourite channels and content to your other devices.
It’s an excellent app, but it’s also prone to several issues that may frustrate you. This troubleshooting guide will show you how to get the app running again.
When you encounter issues with your Bell Fibe TV app, the first thing you can do is force close the app. Apps, including Bell Fibe TV, are prone to minor software hiccups. Performing a force close will refresh the app, clearing out the memory, and ultimately get it operational.
Reasons Why Bell Fibe TV App Will Stop Working
There are several reasons why the app is not working properly. Knowing the exact cause can help you troubleshoot these issues to fix them efficiently.
1. Not Enough Storage Space
Even though the Bell Fibe TV app is a streaming service, it does use a bit of your storage and saves data as you use it.
If your phone or device does not have enough space, it can cause an error that stops the app from working.
2. Outdated Software
Not updating the software for your devices that run the Fibe TV app can cause errors.
If you update the app consistently, new features might be incompatible with your device’s firmware.
3. Slow Internet Speeds
Like other streaming apps, the Fibe TV app relies on a fast internet connection.
Different connections have the possibility to be a lot slower than your home WiFi and can cause an error.
How to Fix Bell Fibe TV App Not Working
If you are experiencing problems with your Fibe TV app, you can fix it. You don’t even need any technical expertise since the solutions are pretty easy.
All you need to do is follow the instructions, and you should be able to enjoy watching your favourite programs in no time.
Solution #1: Force Close Your Fibe TV App
The first thing you should do whenever you encounter this issue is force close the app.
This allows the app and your device to have a soft refresh. The next time you launch the app, it should open with the memory cleared, and the issues do not carry over.
Every time you close an app, they are simply hidden in the background. This makes it easier for the device to open it again when you click on it.
However, when the app starts running into issues, it’s not resolved that easily until you perform a force close.
Force close Bell Fibe TV app not working on Firestick:
- On the home screen, click on Settings.
- Go to Applications and select Manage Installed Applications.
- Look for the Bell Fibe TV app on the list.
- Click on Force Close.
Force close Bell Fibe TV app not working on Android box and other devices (works on Android, Apple TV, iPhone, and iPad):
- Go to your device’s app switcher.
- For Apple devices, double-click on the Home button.
- For Android, tap on the app switch button.
- Swipe the Fibe TV app up using Apple TV’s Clickpad or the screen.
- Restart the app.
Solution #2: Clear Your Bell Fibe TV App Cache
Whenever your app runs into storage issues, it can stop working. One of the reasons for this is that streaming apps usually save a couple of minutes of content on your device.
This makes the app’s operation more efficient and does not make it too reliant on your internet.
If saving a few megabytes of data fails, the app also stops working.
To clear up storage space quickly, you need to do is clear your app cache. Doing this will open up significant space to enable the app to start working again.
Depending on your device, the process of clearing the app cache is going to be similar.
Here are the steps to do it:
- Go to your device’s Settings.
- Look for the Apps menu item.
- Search for the Bell Fibe TV app on the list.
- Select Clear Storage, Clear Cache, or Clear Data.
- Run the Bell Fibe TV app.
Note: For best results, you can reboot your device so it can identify the new space you just created.
You can perform these steps whether you are using a Fire TV, Apple TV, Android TV, or smartphone.
Solution #3: Clear Your Browser Cache and Cookies
If you watch Fibe TV on your computer or laptop, you want to clear your browser cache and cookies.
Since you use browsers on several other websites, there is a good chance that it will encounter a few issues. Clearing your browser cache and cookies ensures that websites load fresh every time.
It’s also recommended that you use supported browsers such as Firefox and Chrome.
The Bell Fibe TV streaming site can work with other browsers like Internet Explorer and Edge, but known incompatibilities can prevent the video player from working.
Here’s how to clear your browser cache and cookies:
- Open your web browser, preferably Chrome or Firefox.
- At the top right, select the More option.
- Navigate to More tools and select Clear Browsing Data.
- Check the boxes for Cookies and Cached files.
- Click on Clear data.
Note: While you’re at it, you can also update your browsers to the latest versions for a more optimized internet browsing experience.
Solution #4: Make Sure to Connect to Your Home Bell WiFi
Another reason your Bell Fibe TV app stops working is a slow internet connection.
You can definitely use any connection, including mobile data on your phone. However, the most optimum connection to use is your home’s Bell WiFi.
For one, depending on your plan, there are no data limits. It’s also more reliable since it’s a wired connection, making it perfect for streaming.
Here’s how to make sure you are connected to your home’s WiFi:
- Open Quick Settings by dragging your finger from the top of the screen.
- Turn off your Mobile Data.
- Turn on WiFi.
- Connect to your home’s Bell WiFi.
Note: Always make sure that your Mobile Data is turned off. Leaving both it and WiFi turned on can affect your phone’s connectivity performance.
Solution #5: Update the Bell Fibe TV App
It’s easy to overlook, but there’s a good chance that your Fibe TV app is not updated.
This is especially true with streaming devices since you will not usually check if new versions are available.
Yes, you can turn on automatic updates, but that’s seldom the case with streaming devices.
If nothing seems to work, your issue is outdated software. Your best course of action would be to update the app, and the good news is that it’s an easy process.
Here’s how to update the app on your streaming devices:
- Go to your device’s home screen.
- Navigate to Apps or Applications to bring up your app list.
- Select the Bell Fibe TV app.
- If an Update button appears, click on it.
Note: After updating the app, you can restart your streaming device to make sure that it’s installed correctly.
Clearing your app cache and data is one of the best ways to fix your Bell Fibe TV app. It will clear up enough space for your app to work properly. If you have tried a lot of fixes but can’t get it to work, you can update the app on your streaming device.
Read Next: How to Fix Bell Fibe Chromecast Not Working?
You should resolve your Bell Fibe TV app not working issues. Anyone can fix it as long as you follow the troubleshooting steps described.
Of course, you want it to start working as soon as possible so you can enjoy watching your favourite channels and content.
If you are still having continued problems with the app, you can always contact Bell’s customer support to help you out. They should guide you if you are facing hardware issues to get it sorted out.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.