Do you want to know more about Bell error 2001? Well, keep reading then!
Your Bell Home Hub categorizes errors in a few different ways. The Bell errors starting with 2000, typically indicate that the user has lost connection to the Bell server.
However, each error is specific, and to learn everything about the Bell 2001 issue, continue reading!
The Bell Home Hub error 2001 means “incorrect password or username” and appears when we fail to sign into our account. There are a couple of reasons for this problem including, wrong credentials, server error or user’s side internet problems.
Let’s next explore ALL possibilities in-depth, to provide insights about the Bell 2001 problem!
About Bell Error Code 2001 – Reasons & Causes!
As we’ve already mentioned, Bell errors starting with “2000” are related to some connectivity issues.
The exact “2001” error code simply indicates that we cannot sign-in into our account due to one reason or another so let’s take a look at what might be responsible!
- No Internet Connection
- Wrong Sign-In Username
- Bell Hub Software Problem
- Forgotten Guide Password
- Ongoing Bell Server Outage
These are primary suspects and in the solution guide below we’re going to address each of them in chronological order.
The error 2001 that is preventing you from signing in to your account is definitely related to one of the aforementioned bullets so let’s jump right in!
How To Fix Error 2001 Bell Home Hub?
It’s easy to solve the 2001 error on Bell Home Hub as long as you know what to do.
This is why we’ve prepared an easy solution guide without any technical steps.
With a bit of luck the problem will be gone even before reaching the end of the guide so let’s go!
Solution #1 Use The Default Bell Credentials
When we see the error “2001” there is a high chance that the sign-in credentials we’re inputting are not correct.
Before we dive deep into the solutions we first need to test whether the sign-in credentials have been changed by Bell, or your modem still accepts the default information.
- Try signing in to your Bell Hub using: Username: Admin, Password: Admin!
In case that didn’t work, also attempt with “Admin/Password” and in case all fails, then the credentials might have been changed by Bell.
Before contacting them for more info, there is a lot to try and only takes a couple of minutes so keep on reading!
Tip: Also check whether you’re inserting the correct Bell modem IP.
Solution #2 Reboot Bell Home Hub
The next step is to restart the Bell Home Hub and attempt to sign in again after the system has been refreshed.
Sometimes error code “2001” appears and prevents us from signing in simply because there is a temporary software-related issue.
The Bell Modem (Home Hub) can be restarted via the control panel or the Power button!
Assuming that you can’t sign in, pressing the Power button will turn OFF the Bell Modem, and after a few short minutes, you can turn the device back on.
Be sure to wait for at least 3 minutes for the modem to fully discharge and refresh all services. Then you can attempt to sign in!
Note: In case you still see code “2001” when signing in, proceed with the next solution!
Solution #3 Reset Bell Credentials!
When you see the error 2001 on Bell modem, chances are that the Username or Password you’re entering is wrong.
When we fail to sign in, we always rewrite our password, but we often forget about the username so we’ve got you covered in any scenario!
Important: Check The Welcome Guide!
It’s important to first check the welcome guide that is typically received when you’ve installed your Bell internet.
The password and username (b1 number), should be located in the Guide and in case they are not, simply recover your credentials by following the steps below!
Recover Bell Username:
Here’s how to recover your Bell username when it’s forgotten:
- On a mobile/computer browser go MyBell.
- Attempt to sign in to see whether it will work. (Optional)
- Press on “I Forgot my Username or Password”.
- Select “I Forgot my Username”.
- Insert your Email Address.
- Follow the steps in the email.
Recover Bell Username:
This is the easiest way to recover your Bell password so follow the steps:
- On an online browser go MyBell.
- Attempt to sign. (Optional)
- Tap on “I Forgot my Username or Password”.
- Choose “I Forgot my Password”.
- Insert your Email and follow up on the feedback ticket.
The operation is not long, and the email should arrive quickly. In case the recovery ticket does not appear check in your Spam folder or re-attempt to set another request.
When your credentials have been recovered, test whether Bell error code 2001 is still there!
Solution #4 Check for Bell Outages
Sometimes when we can’t sign in and we keep seeing the error “2001” over and over again, we often start to wonder if the issue is not on our side.
Even if rarely, this might be the case!
Whenever the Bell sign-in servers are offline or under maintenance, error “2001” wouldn’t be an indication of a problem on our side.
In such cases, we’ll only be wasting time inputting the correct username and password always resulting in a “Failed Login” message or error 2001.
- To check for ongoing maintenance, go to Bell Outage Support!
You’ll only need to enter your address or postal code to acquire immediate information about whether there is an outage in your area.
In case there is an outage, be sure to wait before attempting to sign in to your Bell modem again.
Note: Server outages can last up to 4 hours!
Solution #5 Inspect Network Connection
One of the most important requirements that have to be fulfilled when we need to sign into our Bell modem is the network connection.
The machine or the device that we’re going to use as a tool to sign in has to be connected to the Bell modem via WiFi or Ethernet.
Alert: Inserting the modem IP on a “non-connected” machine will result in Bell error 2001!
There are 2 general ways to hook up your machine with the bell modem:
- Connect mobile/laptop via WiFi by inserting the password
- Connect a computer by using an Ethernet cable
It’s extremely important for the machine to be connected to the Bell modem before attempting to sign in.
Keep in mind that the already established connection might be experiencing issues, and you would need to reconnect the Ethernet cable or the WiFi in order to sign in.
Note: Have you checked if your Bell internet is currently working?
Solution #6 Factory Reset Bell Modem
When all else fails, the good old Factory Reset method is always the very last solution that you definitely need to attempt.
In case your Bell modem sign-in credentials have been changed with the intention to limit your access by resetting the device, you’ll revert all changes.
Thus, after the reset, you’ll be able to sign in with your default Bell credentials!
Here’s how to Factory Reset your Bell Modem:
- Find the Reset button on the side of the router.
- Hold the button for at least 30 seconds.
- When the LEDs start to flash, release.
- When the “Info” light flashes 5 times, the reset will begin.
The factory reset will revert your WiFi configuration settings, so when your router comes back online you’ll need to sign in and set the settings from scratch.
In case you’re inexperienced, you’ll need to call Bell and ask for assistance in configuring the wireless settings.
Note: The Bell modem factory reset process often takes 3 minutes!
Need More Help?
In case error 2001 is still there when you attempt to sign in, or you’ve reset your Bell modem irreversibly and you can’t set up your WiFi, it’s time to seek help.
You can get in touch with Bell Support and select the category of your issue or call them directly!
Quick Recap:
Hence, Bell error 2001 appears when we can’t sign in, and to solve the problem we need to make sure that the credentials are correct. It’s also good to reset our Bell login info, try again and in case nothing helps, perform a Factory Reset on the modem.
We hope that this guide was informational and to discover more related guides, check our blog!
Read Next: How to Fix Bell 4K Receiver Red Light?
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.