If your Aussie Broadband connected but no internet, stay with us throughout this guide!
If everything in your Aussie Broadband seems correct, but none of your connected devices have internet access, it could be an outage or lousy installation.
We’ll help you diagnose your problem with the Aussie Broadband setup and undertake the necessary steps to restore your internet.
Whenever your Aussie Broadband does not acquire service, inspect the condition of the telephone jack and use an alternative telephone socket.
Let’s take a quick look at what’s causing the issues!
Aussie Broadband No Internet – Explained
Here’s why Aussie Broadband does not have an internet connection:
Does Aussie Broadband Use nbn?
Aussie does not borrow its broadband framework or internet services from other providers, except for the mobile broadband services resold from Optus.
The nbn uses a telephone jack to connect with a telephone outlet and provide your devices with Aussie Broadband service.
So, an nbn box is necessary for Aussie Broadband installations, as it is perfectly compatible with the pre-created internet network Aussie uses.
Although a network modem is optional, you can still use one to host and create a Wi-Fi network to connect your devices wirelessly.
Aussie Broadband Connected But No Internet – Easy Steps
Tip: Follow the steps in chronological order!
1. Power Cycle Your nbn Box
The power cycle is an excellent solution to the internet issues of your Aussie Broadband.
An issue with the NBN’s signal transmission abilities could deactivate the broadband and cease the internet supply to all locally-connected devices, including via wireless (Wi-Fi) signal.
Note: The power cycle won’t delete anything from your system!
Here’s how to perform a power cycle on the nbn box in easy steps:
- Unplug the supplying power cable from the indoor nbn box.
- Disconnect the other end of the cable from the A/C outlet.
- Wait for 30 seconds while the power adapter is unplugged.
- Re-seat the power adapter on both ends to turn on the nbn.
- Wait until the nbn status lamp blinks and test the broadband.
Note: Verify that the adapter is connected securely after completing the power cycle!
2. Reinstall the Telephone Jack
The nbn box uses a telephone outlet connection to decipher the connection and allow your devices to connect locally.
A potential issue with the service connection will prevent the nbn from functioning correctly and supply the connected LAN devices with stable internet.
Follow these instructions to reinstall the telephone jack of your Aussie Broadband:
- Unplug the telephone cable from the master service outlet.
- Disconnect the other end of the cable from the indoor nbn box.
- After 20 seconds, reinstall the telephone jack on both ends.
Tip: If any damage is inflicted on the power adapter, contact Aussie for replacement.
3. Inspect the Network Modem (Optional)
Although the network modem or router is optional to your Aussie nbn installation, it can cause issues if not configured correctly.
Most users install a third-party modem or router their carrier provides to set up a home Wi-Fi network and connect their devices wirelessly.
How to Configure a Network Modem’s Settings?
- To access the modem’s GUI, you must acquire the default gateway.
- Connect a device via Ethernet and launch an online web browser.
- Type the modem’s default gateway in the browser’s address field.
- Insert the default credentials (typically “admin” twice by default.)
- Next, navigate to the “WAN” section from the side navigation menu.
- Set the “WAN” field to “Dynamic Type.”
- Set the “DHCP” to “Static” or “PPPoE.”
Note: Using the following WAN settings will allow for the automatic acquisition of the nbn’s connection settings.
Can I Use nbn Without a Wi-Fi Router/Modem?
Absolutely! Undoubtedly, you can still supply internet to all of your devices without a third-party modem device, but they will be unable to connect wirelessly.
The nbn, by nature, deciphers the network connection from the telephone jack and supports LAN Ethernet.
Note: Connect your devices with a physical Ethernet cable connection!
4. Check for an Aussie Outages
Aussie Broadband no internet could be caused by an announced service outage or ongoing maintenance with the broadband network, causing your devices to lose reception.
To further investigate the status of Aussie’s network, you can refer to the Aussie System Outages page.
Once CloudFlare has verified your connection and you’ve successfully accessed the page, tap on the green “CHECK OUTAGES” button and input your address.
Wait up to 60 seconds until the system recognises ongoing service outages or degradations in the appointed area.
Alert: If no service renewal time is set, the outage may last longer than 4-5 hours!
5. Inspect the Ethernet Link (Local)
If your Aussie Broadband is acquiring service properly, but you’ve lost reception on a locally connected device, the issue might be with the Ethernet.
Since the Aussie nbn uses a telephone jack to connect with a master outlet, degraded cable integrity will cause a total loss of reception.
How to Troubleshoot Ethernet Connection?
- Reseat the Ethernet cable on both ends.
- Use a different LAN port on the nbn/device.
- Install an alternative Ethernet cable to test.
Notice: A poor Ethernet connection could also reduce the efficiency of the connection!
6. Use a Different Phone Socket
A potential failure with the master telephone socket your nbn typically connects could result in a temporal outage of the network and all connected devices.
To determine if a defective service outlet causes the fault, installing the nbn in the alternative socket is recommended.
- You need to relocate the indoor nbn unit and all equipment.
Also, remember that the nbn is only compatible with Aussie Broadband service sockets, so attempting to use a connector from a previous provider will not work.
Hence, during the Aussie Broadband technician’s setup, you can request an installation of up to 3 telephone sockets.
7. Check Aussie Broadband Bill
It’s not excluded that your Aussie Broadband is connected, but your internet access is gone due to a skipped payment.
This is why you must check whether your most recent bill has been paid. Otherwise, you may be suspended, and your internet access may be declined.
- You can check your Aussie Broadband bill from the MyAussie app or the website under the Billing tab.
If necessary, you may need to pay before your internet comes back by checking your financial account and verifying the payment went through.
However, if there are no skipped payments, you can continue reading…
8. Correct the Cellular Signal (Fixed Wireless)
If you’re packing a wireless nbn box that uses cellular signal (3G, 4G or 5G) broadband, you must strategically position the receiver to improve the reception.
Hence, a poorly positioned nbn connection box will heavily degrade the signal and may cause connection losses.
How to Position nbn Box Properly?
- Position the nbn box as high in the room as possible.
- Place the nbn box close to an outer door or a window.
- Position it away from devices that cause interference.
Note: Signal congestion caused by nearby devices may reduce the signal’s effectiveness!
9. Reset the nbn to Factory Defaults
An improper configuration of the nbn could prevent local devices from establishing a secure internet connection, even if they are physically connected.
In these terms, the next step is to Factory Reset the nbn to restore all software and system settings to default setup values.
Here’s how to perform a factory reset on the nbn connection box in easy steps:
- Verify that the nbn box is turned on and connected to power.
- Carefully lift the nbn and locate the Reset button underneath.
- Hold the Reset button for 15 seconds to start the reset process.
- You can release the reset button after the nbn box’s LED blinks.
- Wait until the nbn connection box has finalised the reset process.
Note: It may take up to 15 minutes for the nbn to fully complete the reset and re-establish service connection with Aussie’s broadband.
Whenever the Aussie Broadband is connected but no internet, you must reconnect the nbn connection box from the telephone socket and perform a power cycle.
So, if the problem persists, configure the connected modem and perform a factory reset on the indoor nbn.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.