Do you ever find your AT&T iPhone Visual Voicemail not working and you’re unsure of the steps you can take to fix it?
Fret not, because, in this guide, we’ll be walking you through the comprehensive method of how you can fix Visual Voicemail in case you don’t know the solution to it.
To fix your iPhone’s Visual Voicemail, first, check if you have the feature in your plan. After doing so, toggle airplane mode ON/OFF, and perform a power cycle of your device. If these didn’t solve it, re-add and re-setup Visual Voicemail on your iPhone.
Before we fix it, let us first divulge into the common culprits that possibly make visual voicemail malfunction.
Why is Visual Voicemail iPhone Not Working on AT&T?
The root causes for why AT&T iPhone’s Visual Voicemail fails to work vary.
Some users reported that it was a problem from AT&T’s end, while others stated that it was a defect from their devices.
Among the many reasons, we were able to deduce that the most common culprits that make iPhones’ Visual Voicemail feature malfunction are:
- Feature removal from the account
- Phone app problems
- Pending update/outdated iOS version
- Network or connectivity-related problems
Fixing this dilemma can be complicated, especially if the root cause is not identified.
So, we need to do a comprehensive approach in order to find the most precise and accurate solution to it.
How to Fix AT&T iPhone Visual Voicemail Not Working
For this guide, we’ll be sweeping through all the possible causes that possibly contribute to why your iPhone’s Visual Voicemail isn’t working as it should.
Step #1: Check if the Feature is in Your Plan
The first thing you want to do is double-check if the Visual Voicemail feature is present on your account.
There are various ways to do this, but the fastest and easiest method is to check it on your AT&T online profile.
- Open a browser or the app, and log into your AT&T account.
- Then, navigate to Account & Services > My Wireless.
- Choose the specific number/device in question.
- After that, select Manage Device & Features > My Current Features.
- Under features, check if Visual Voicemail is still there.
If you see that it’s still there, then the problem could be with how it’s set up or how it’s included on your account.
Step #2: Toggle Airplane Mode ON/OFF
When you’ve checked that it’s put on your account, the next step is to refresh the network and connectivity by toggling airplane mode on and off.
You can toggle it by accessing Settings > Connections/Airplane Mode and tapping the slider to turn it on.
After about ten (10) to fifteen (15) seconds, turn it back off.
QUICK NOTE: You can also toggle it via the Control Center by swiping down from the top part of your screen and tapping the airplane icon.
Step #3: Power Cycle Your Phone
After that, what you want to do next is power cycle your device to refresh your hardware overall.
To do this, simply press and hold the Lock + Volume Down Button. Wait for the slider to appear.
Slide it to the right to turn it off, and then wait for one (1) to two (2) minutes before turning it back on.
Remove and Reinsert Your SIM Card
Before turning it back on, ensure that your SIM card is positioned and placed properly inside the SIM card tray.
If you’re unsure how to do it, follow these steps:
- Locate where the SIM card tray is on your device.
- Pry the card tray open by inserting and pressing the pin to the hole.
- Then, pull the tray out to reveal the SIM card.
- Check for any scratches and dents on the chip of the SIM card.
- Wipe it with a clean cloth to get rid of any oils and dirt.
- Reinsert it back into the tray properly.
You should see a shape engraved on the bezel of the SIM card tray.
Note: Make sure that you position the SIM card exactly like how the shape is drawn and indicated.
Step #4: Update Your iPhone’s Operating System (OS)
When your device boots back up, the next step is to ensure that your iPhone’s software or operating system (OS) is up to date.
More often than not, an outdated firmware or system can cause problems with some of the features of your phone – including Visual Voicemail.
You can update your iPhone’s operating system (OS) by going to All Apps > Settings > General. From there, scroll down until you see Software Update, tap on it.
If it’s updated, it will tell you that you’re on the latest version. Otherwise, it will ask you to update and remind you that you can set it to automatic updates to lessen the hassle.
Update Your iPhone’s Carrier Settings
Then, what you want to do next is manually update your iPhone’s carrier settings.
Akin to OS updates, carrier settings automatic updates could malfunction, which would require you to update it manually.
Here’s how you can do that:
- Ensure that your device is connected to the internet (WiFi or mobile data).
- Then, go to Settings > General > About.
- After that, scroll down to see Carrier, and tap on it.
- If an update is available, you’ll see the option to do so.
- If not, it will show you that the latest carrier settings are updated.
Step #5: Reset Network Settings
After that, perform a reset network setting on your phone. This resets everything with the connectivity or network of your device.
You can do this by going to Settings > General > Reset > Reset Network Settings.
QUICK NOTE: Doing this won’t erase and delete all saved data on your device, so, don’t worry. It will just reset the network/connectivity.
Step #6: Remove and Then Re-add Visual Voicemail
Last, but most definitely not least is to re-add the Visual Voicemail feature.
Unlike other features, it’s not something you can do from your end, so, you need to call in to have it removed.
Dial AT&T’s hotline and verify your account. Then, tell them to remove Visual Voicemail on your account, and then re-add it.
On your end, you’ll have to set Visual Voicemail up again as if it was new.
Here’s how you can do this:
- Select the Phone App on your iPhone.
- From the tabs, choose Voicemail.
- Type in a 7-to-15-digit voicemail password, then select Done.
- Re-enter the code to lock the changes in.
- After that, choose the greeting you want (customized or general).
That’s it! That’s the process of how you can fix your iPhone’s Visual Voicemail feature.
Once you’ve successfully done the process, your Visual Voicemail should now work and function properly, without any miss.
Although there are instances where these things happen without you knowing the actual cause, you can fix and address it without being required to know what caused it to happen in the first place.
iPhone’s Visual Voicemail is Still Not Working, What Should I Do?
If you’ve done the steps carefully, but your Visual Voicemail is still dysfunctional, relate the information to AT&T’s customer support team immediately.
Let them know what the problem is, as well as the troubleshooting steps you’ve done to try and resolve it.
Rest assured that they’ll do what they can in their power to fix the problem.
You can fix and get rid of problems with your iPhone’s Visual Voicemail by first checking if the feature is still in your plan, and by refreshing the device along with its network capabilities. Then, update your phone’s system and carrier settings and re-add the feature and set it up again if it still doesn’t work.
Read Next: How to Turn Off AT&T Messages Backup and Sync?
Final Verdict
There could be a lot going on if you notice your AT&T iPhone Visual Voicemail not working, but you don’t have to treat it like it’s unsolvable.
This tutorial is here to guide and help you if you ever encounter problems similar to this in the future.
Keep tabs on this guide, bookmark it, or download the specific page on your device so you know where to go if you ever need it!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.