asus router not showing all connected devices

The Asus router not showing all connected devices is a common problem.

Most users of the router report that their device is not showing all connected devices even when logged into the GUI.

The problem of not seeing connected devices is based on operational issues. You should first know the steps to check active users.

To fix the problem of connected devices not being seen, you must first ensure that your router is running well. Restart the router before accessing the router GUI.

On your GUI, check for available devices under all categories. The Asus router categorizes connected clients into Wireless and Wired.

While it is important to fix any bugs affecting viewing connected devices, it is key to first know how to check for devices.

Read further to learn more about connected devices on Asus.

Causes of Asus Router Not Showing All Connected Devices

main cause is temporary glitch

The main cause of the Asus router not displaying all connected devices is a temporary glitch.

This can be caused by a bug when a router has been running for long hours. However, the most common issue is not checking for devices. 

Steps to Check Asus Router-Connected Devices

The first thing you should do is find the right procedure to access connected devices.

You also want to find the procedure for Asus router remove connected devices among other steps.

Step #1. Open the Router GUI Interface 

log in credentials to asus router app

Before we look at any other fix, let’s find out how you can access the graphical user interface. All the settings you make to find the connected devices are within the GUI.

How to access the router settings page

  1. Connect your PC to the Wifi 
  2. Open your preferred web browser and go to http://router.asus.com
  3. Login to the GUI using the default credentials at the back of your router usually “Admin” for username and “password” for the Password

How to Access GUI for Wired devices 

  1. Ensure that the router is on before logging in
  2. Connect your router to your PC using an Ethernet Cable
  3. Open a Web Browser of your choice on your PC
  4. Open the router IP Address for your router in the web browser
  5. Enter the router Login Credentials and proceed to access the GUI
connect ethernet cable to pc
Note: You don't need to use a specific browser to access the GUI of your Asus router.

These routers are powered to be accessed on common browsers including Google Chrome, Internet Explorer, Firefox, and Apple Safari among others. 

Step #2. Access the Router Settings Page

Once you log in to your Asus router, you should go to Settings. However, sometimes the router might be configured in a language you do not understand.

At the top left corner, you have the option to choose your preferred language.

Tap on the language drop-down menu and select a language that you can understand well.

How to access router settings

change to desired language
  1. Tap on Language in the top left corner of your screen
  2. Scroll through available languages and chose English or any other language you understand well
  3. After choosing the language click on the Gear Icon in the top right corner
  4. This will open the Quick Internet Setup menu
  5. Tap on the General Network Map on your left-hand side
Note: You do not have to change the language if you are comfortable with the language option selected by default.

Step #3. View the Number of Users and Their Activities

Under the Network Map section, you can now check to see all connected devices.

number of users and activity

There are those who may fail to find connected devices but this is a rare situation.

If you follow the right steps, you will be able to see all active devices. If a device is not visible then it is not active at the time of access.

How to view active devices 

  1. Click on the Client Status tab right under Network Map
  2. A list of Active Users will open on the left of your screen
  3. The system will show to list up to 10 clients on the first page of the Client Status tab
  4. If your router has more connected clients, you have to scroll to the next page by clicking on arrow buttons
  5. You can also view Active Users in terms of the device they are using
  6. Tap on Wired to see users connecting via Ethernet Cable
  7. Tap on Wireless to see users connecting via Wifi
Note: When you click on Client Status, the active users will be displayed under the online tab.

The number of online users is indicated in digits next to the Online tab.

Step# 4. Manage Connected Devices

manage connected devices

You can now manage the connected devices on your Asus router. Managing simply means deciding what happens to which device.

The Asus router gives you the power to block devices, limit their data usage, and schedule access to the internet among other options.

For instance, you could schedule the hours when your child will have access to Wifi at home. These security measures are important in ensuring overall security.

Steps to manage Asus router-connected devices

  1. Under the Client Status page, you should see all connected devices
  2. Tap on the Specific Device your wish to manage
  3. To block a device, click on the Block button and turn it on
  4. To schedule use, tap on the Schedule Use button and select the hours and days when the device can use the internet
  5. To bind the MAC or IP address of a device, click on MAC and IP Binding and turn on
  6. For each of the above actions, tap on apply and confirm to save the changes made
Note: You can also reverse all the actions you take in the same manner.

If you want to unblock a device, you will find it under the blocked devices list. Tap on it and turn the blocking off.

Step #5. Fix Connected Devices Not Showing on Asus Router

turn off then power cycle router

If you have followed the steps above and did not see any connected device to your router, there is a bug that needs to be fixed.

If you did see some connected devices but not all, chances are that you did not follow the right checking procedure.

As long as some devices are visible, you should be able to see all connected devices.

This fix will address cases where you did not find any connected devices under the Client Status menu. If you did not find any active users try the following fixes.

  1. Turn off your router and turn it back on after a few seconds
  2. If this does not help, power cycle your router by unplugging it from the power source. Give it a few seconds plug it back and restart the router
  3. If this does not solve, try resetting your Router

Step #6. Reset Your Router 

reset the router

Resetting your router will fix all bugs that have caused it to misbehave.

This should only be applied if you are actually having trouble finding all connected devices. If you can already see some of the devices, you do not have to reset your router.

Steps to reset your Asus router

  1. Press the Power Button to turn your router off
  2. Press and hold the WPS button then press the Power button to turn the router on
  3. When the Power Light comes on, keep on holding on WPS button
  4. When the Power LED light starts blinking, release the WPS button
  5. The Power Light will stop blinking and the router will reboot automatically
  6. Wait until the router has fully booted before you embark on setting it up again
Note: If you choose to reset your router, you will be required to configure your internet setup again.

Resetting deletes your SSID, passwords, and other important settings for your router.

Summary

There are a few potential causes of the Asus router not showing all connected devices errors.

Among the common causes of this problem are device bugs and glitches. Apart from this, the method of checking for available devices may be wrong.

Find the right method and appropriate solution above.

Read Next: How to Fix Asus Router Guest Network Not Working?