Are you having problems with your Asus router connected but no internet?
Let’s look at the different ways we solved this issue with our equipment.
We recently experienced this particular issue with our Asus router, and we found the surefire method to solve it in under 10 minutes!
It’s simple, really. Let’s dive in.
To fix your Asus router that says it’s connected but doesn’t have internet, you first need to ensure your wires are in the right ports. It’s easy to confuse and plug your modem into one of the LAN ports instead of the WAN port. You also want to set your router’s settings to automatic IP rather than entering it manually.
Let’s take a closer look at where this particular issue is coming from. After we better understand the error, we can move on to the full fix guide to resolve it immediately.
Your Asus router can say connected but doesn’t have internet could come from several sources.
You first want to check your wiring and ensure the cables are connected to the proper ports.
Using the wrong router settings can also cause this problem, so you want to check and correct them.
Here are the problems that you can expect when you’re experiencing this error with your Asus router:
1. Plugged Into The Wrong Port
Your modem needs to connect to your router properly. The faulty ports can cause this issue where your router does not get any internet that your other devices can use.
2. Outdated Drivers
Device drivers can also cause this problem. The WiFi drivers on your computer or laptop can connect to your router but might not get internet.
3. WiFi Adapter is Not Working
A malfunctioning WiFi adapter can also cause this issue. It can say it’s connected to your WiFi but doesn’t get the signals for the internet.
4. DHCP Server Issues
Wrong router configurations are the cause of this error.
It must communicate with your ISP’s DHCP servers, so it gets assigned an IP address. It can say it’s connected but won’t have internet if it doesn’t.
Let’s proceed to the complete solutions to get your router working again.
Before you take further steps, we highly recommend that you reboot your router and modem so they can reconnect to the internet and refresh your connection.
If this step doesn’t work, we can now go ahead with the rest of these steps:
A power cycle is a more advanced reboot that can completely disconnect your devices from the internet.
Doing this will fully discharge your modem and router, flushing out all the contents of their memories so they can reconnect from scratch once they’re powered back on.
So, if a quick reboot does not work, you’ll want to do a more extensive power cycle which can take significantly longer.
However, it offers a better chance of fixing the problem by allowing your devices to start and reconnect from scratch.
Here’s how to power cycle your network devices:
- Turn off your modem and router.
- Unplug both devices from the power outlet.
- Wait for at least 5 minutes.
- Plug your modem, and turn it on.
- Plug your router and turn it on.
Note: You’ll want to wait for your modem to reacquire its connection to the internet before connecting your router.
A common mistake most users make is connecting the cable from your modem to one of your router’s LAN ports.
This can sometimes work, but it’s not the most stable of setups for your network.
A small configuration error can cause this connection to malfunction with you losing your internet.
To ensure your setup is correct, you want to connect your modem to your router’s WAN port.
All the cables will look similar at this point, so you want to trace the connections to get it right.
Here’s how to check the cables and connections of your network:
- Get an ethernet cable that you can use to connect your modem and router.
- Plug one end of the cable into the WAN port of your modem.
- Grab the other end and plug it into the WAN port of your router.
- Plug your modem and router into the wall outlet and power them up.
Tip: Remember that the LAN ports are for your computers while the WAN port is for routers and modems.
The next component you want to look at is the WiFi adapter on your laptop or computer.
If you’ve got your modem and router setup right, you’ll want to make sure that your WiFi is working 100%.
The quickest way to check this would be to reboot it. There are a few reasons why your adapter can stop working and refuse to connect to the internet.
Software issues can also make it appear that it’s connected, but it’s actually not.
Here’s how to reboot your WiFi adapter:
- Go to your computer’s Network and Sharing Center.
- Right-click on your active WiFi connection.
- Click on Properties.
- Select Disable to turn off your WiFi adapter.
- This time, you’ll want to select Enable to turn it on.
Note: It can take a few seconds for the WiFi adapter to power up and reconnect to your router, so give it some time before proceeding to the next step.
If rebooting your WiFi adapter does not resolve the problem, you will want to update its drivers.
Outdated drivers can cause incompatibilities and inconsistencies and slowly become apparent over time.
Corrupted driver files can be a problem, which can cause issues with the connectivity of your device to the router.
For best results, we recommend checking every couple of months if you need to update your drivers.
Here’s how to update your WiFi adapter drivers:
- Go to your computer’s Device Manager.
- Expand the list for Network adapters.
- Find the WiFi driver your computer or laptop is using.
- Right-click on it and select Update driver.
- Choose Search automatically for driver software.
Note: Look for the device name with Wireless Network Adapter or WiFi.
Your router uses a DHCP configuration to communicate with your ISP’s servers. This is used, so your router is assigned an IP address to connect to the internet.
Your Asus router does come with a default configuration. However, depending on your ISP, it may not be the best setting.
You’ll want to change certain settings and values so your router can easily connect to the modem and your ISP.
Here’s how to properly configure your router:
- Log in to your Asus router’s admin panel via a web browser.
- Under Advanced Settings, select the WAN menu.
- Set the WAN Connection Type to Automatic IP.
- Find the DHCP query frequency menu and select Normal Mode.
- Click on Apply to save your configuration.
Note: We recommend restarting your router and modem after making these changes.
Finally, if none of these solutions seem to work and resolve the issue, you can take the reset approach.
You can safely conclude that the problem is related to your router software that needs to be reset and flushed out.
It’s also possible that you’ve changed so many of the settings that some of them are interfering with one another.
Resetting your Asus router back to factory settings should give you a clean slate to work with. You’ll need to set it back up, even connecting it to your modem.
Here’s how to reset your Asus router:
- Log in to your Asus router admin dashboard.
- Under Advanced Settings, click on Administration.
- Choose the Restore tab.
- Select the Restore button.
- Wait while your router resets to its factory settings.
Pro Tip: Alternatively, you can also find the physical Reset button on your router, and pressing it for at least ten seconds will reset the router.
These solutions will surely help you get your router back up and running.
If none of these works, you’ll want to contact Asus customer support to find out if your router needs to be replaced or repaired.
Read Next: Asus RT-AC68U Ethernet Port Not Working?
Now that you know what’s wrong with your Asus router connected but no internet, you’ll be able to perform these fixes in no time.
As long as you follow these steps closely, you won’t encounter unexpected problems that can further aggravate your current ones.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.