Wondering why Arris router WiFi not working? Well, there could be a lot of possibilities but luckily for you, we’ve got them all solved!
To fix a nonworking Arris router WiFi, you would need to hard reset your router, then relieve the network by disconnecting unused devices and VPN software. Next, you can improve the wireless signal as much as possible and as a last resort factory reset the device.
These are just a small fraction of everything that’s available as a solution so keep reading to discover all helpful approaches.
WiFi outages may occur due to many reasons. From a hardware malfunction with your router to maintenance or internet outage in your area.
But let’s exclude this possibility for now and take a look at the more frequent causes for Arris router WiFi outages.
1. An Issue with the Arris Router
If there is an issue with your routers, such as a hardware problem or temporal power malfunction, the WiFi may not work.
2. Wrong Frequency
If you’ve chosen an incompatible frequency for your router to transmit, it may not work.
3. An issue with your Device
Maybe the device you’re trying to connect to WiFi with isn’t functional, resulting in this type of issue.
4. Fault in Cable Connections
At last, a possible fault in the cable connections your router involves might as well result in not working WiFi.
Once you’ve acknowledged the possible causes for this issue, you can initiate the troubleshooting with a firm restart on your router. Some Arris routers include a restart button, so if yours doesn’t have one, you can try the Power Cycle.
If your router doesn’t have a restart button, the best alternative is the power cycle method. The hard reset or also known as the power cycle will definitely cool down your device and provide a clean boot the next time you start it.
If you don’t know how the power cycle is done, follow these steps:
- Unplug your Arris router from the power source.
- Wait for several minutes for the electricity to drain.
- Then, plug the power adapter back in.
- Turn on your router.
Once you’ve power cycled the router, check for WiFi to determine its current state. If that doesn’t help, proceed with our next solution.
If you have plenty of devices connected to your network, it is possible that this is causing the outages simply because the network is overwhelmed. Even when turned off, a connected device could still consume network resources from your connection for app or firmware updates.
To disconnect a device from your network, you can take a look at the following tips:
- Go to the Settings of the device.
- Head to the WiFi settings.
- Make sure to turn WiFi OFF.
- (Optional) You might as well enable the airplane mode if you’re not certain you had disabled the WiFi.
Once done connect ONLY to the device you’re going to be performing the tests and check if the WiFi is better now.
It is possible that you’re not receiving WiFi on your device due to the fact you’re too far away from your Arris router. Ensure you’re in the same room with the router or next to it and check if you’re going to have WiFi now.
In addition here are some steps to strengthen the signal of your WiFi:
- Use the 2.4Ghz network instead of the 5Ghz frequency.
- Position the router in the middle of the room.
- Make sure that the antennas are pointing upwards.
- Disable guest network feature.
- Update your router’s firmware.
The router settings could be found in the Control Panel. To access it, type “192.168.0.1” in your browser and search to enter. Then Insert your username and password (admin/password) by default to enter the Settings.
Tip: If you’re unable to connect, call your ISP to provide you with the login credentials.
A solid object or device interference might as well suppress the WiFi connection coming out of your Arris router.
Here is what you can do to minimize the interference as much as possible:
1. Remove large and metal objects.
Metal objects near your router can cause issues. So, ensure there are no solid metal objects around or on top of your route
2. Device interference.
A device that is using a wireless connection next to your router might cause interference with the WiFi. This could be consoles, cable boxes, and even computer output devices.
Once ready, jump back to solution #1 to perform a power cycle and test your WiFi then. If it’s not any better, let’s move to the next solution.
An unusual way of power cycling your router is the 30-30-30 Method. Since many users are sharing how this approach managed to speed up their WiFi, here is how to do it properly:
Once you found the required button, follow these instructions:
- Hold the reset button on your Arris router for 30 seconds.
- Unplug the power adapter and wait for another 30 seconds.
- Plug the adapter and simultaneously hold the reset button for the final 30 seconds.
This process might take a couple of minutes so brace yourself with patience!
It is really important to understand whether there is active VPN software on the devices connected to this WiFi or not. It could even be the PC that is using a wired connection so make sure to inspect firmly.
The VPN software is scrambling your IP each time you’re visiting a new website, which makes the data travel much longer than it should be. It is intended to be used as a security but it can severely impact the WiFi speed.
Your WiFi could be slow in case the channel your network is using is overwhelming. Luckily when you’re in the router’s settings (check solution #4), you can easily switch between the channels.
Here is how to change the channels of your Arris router:
- Locate the Wireless settings of your router.
- Choose the 802.11 wireless radio.
- From the drop-down menu choose a different channel.
- It does not matter which, as long as it is different from the current one.
- Save the settings and restart the router.
You can try with several different channels until you determine where the comfortable spot would be. In case, changing the channels does not help, let’s check the last solution you’ve got left.
If nothing has worked so far and Arris router WiFi is not working still, you can try factory resetting your router.
You can access the settings page of your router by jumping back to solution #4 where it is all described precisely.
Once you’re inside the router control panel, here is how to perform a factory reset:
- Locate the system reset tab and hit the Reset button.
- Re-enter the password from the login screen and click on Confirm.
Now wait for your router to reboot itself and once it is done, check if the WiFi is up.
To fix the WiFi of an Arris modem, try power cycling the device and apply the 30-30-30 method. Then, remove any possible interference, switch the power source and WiFi channel and lastly perform a factory reset if nothing else works.
Read Next: How to Update Arris Router Firmware?
Now when you know why is Arris router WiFi not working, the solutions should be much easier to perform.
Even if you were not able to resolve the problem at home at least you’re now one step closer to the real cause and you can contact your ISP for further assistance.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.