If your Arris modem keeps dropping connection, there are quite a few proven techniques that you can try at home.
In this post, we’ll go over ALL of the solutions in detail and provide you with tips that you should know during the process.
The solutions to Arris modem Dropping connection include a power cycle on both your modem and router as well as reliving the bandwidth. You should also change the WiFi password, update the router’s firmware, and if necessary perform a factory reset.
There is so much more behind the solutions that you should pay attention to, so it’s highly recommended to read the entire post! Let’s now learn the essentials.
If your Arris modem keeps dropping connection, even if the signal is healthy, it could happen due to a weak strength of the Wi-Fi hotspot.
The best way to test the WiFi connection would be to stand right next to the router.
Having that in mind, here are the most common reasons for network outages:
- Wiring problem
- Overloaded network
- Out of WiFi range
- Outdated modem firmware
- OS bug
- Local area power outage
- ISP maintenance
Your problem is definitely one of these causes and in order to troubleshoot, you’ll need to learn how to enter the Arris modem control panel.
Here are the steps to connect to your Arris settings:
- Connect PC/Laptop or smartphone to the Arris modem WiFi or via Ethernet.
- Open your internet browser and insert this address: http://192.168.0.1
- Log in with the default credentials: admin/password.
Note: If the default log-in credentials have been changed, you can call your ISP to acquire them.
Now when you know how to enter the Arris modem control panel, you’ll be able to perform ALL of our solutions.
Keep the control panel aside for a moment and start with some easy troubleshooting steps before applying the more complex solutions.
Unlike the normal reboot, a hard reset will discharge your device, cold booting them during the next time you power them on.
Here is how to perform a hard reset on your network equipment:
- Power off both devices and wait for a minute.
- Unplug the power adapter and wait for 5 straight minutes.
- Position both power adapters in place.
- Turn the devices on and test your connection.
If the connection still drops, test it out on multiple devices to determine whether the issue is with only one device or with all.
It is possible that the usage of many devices significantly reduces the bandwidth available in your network.
This issue can occur if you’re performing various different things, that include uploading, downloading, and seeding.
Before you proceed, run an internet speed test at Ookla.com. This way you will be able to compare the results once you’re done with the solution.
Here is how to relieve your network usage:
- Disconnect ALL devices that are not in use from your network.
- Stop downloading and uploading for a moment and test the connection.
- Disable any VPNs or location-altering services.
- Scan for malware and other viruses that might be consuming a large amount of bandwidth.
After completing all of these steps, run the speed test again to check if there is any improvement in the signal strength and connection speed.
Another thing you can try is to update the network security. As we’ve mentioned above, unwanted users might have connected to your network, manipulating the connection in dangerous ways and consuming a lot of bandwidth.
By updating the network security or password in other words, only trusted users will gain access to the connection.
To update the network security, follow these steps:
- Using the guide at the beginning of the post, log in to your Arris Control Panel.
- Go to the Security Tab.
- Change the WiFi password.
- Confirm and exit.
Note: All of your devices will be disconnected from the network and to re-log you must use the new password.
Now that you have updated the security, the next thing you should review in your configuration is the cables.
Over time, cables that have been under pressure could have snapped slightly, resulting in constant outages and other unwanted events.
Tip: Focus mainly on the Ethernet cable between your modem and router.
Here are some steps to fix cable connections before replacing them:
- Clean the ports.
- Make sure the cables are not under pressure.
- Check for visual hardware damage on the cables.
- Move the power adapter around to determine whether the connection is strong.
- Switch the Ethernet cable ends.
- Tighten the connection into the ports.
Any suspicious cables that might have been damaged should be replaced as soon as possible. Especially the Ethernet cable.
Using the guide at the beginning of the post, log-in to your Arris modem control panel to update the firmware if possible.
- On the main page click on More.
- Then go to Driver & Firmware Update.
- Go to Routers.
- Select the most recent firmware.
- Download and install the firmware.
The router will reboot and install the newest firmware available. After the device is back online, simply test if the network outages are still there.
If nothing has worked out for you this far, then you should factory reset your modem. This will restore the default configuration of the firmware, hopefully repairing the connection.
To factory reset your Arris modem, follow these steps:
- Grab a paperclip or a thin object.
- Locate the reset button compartment on the back of the modem.
- Insert the instrument you’ve acquired earlier and press the button.
- Hold it down for 30 seconds or until your modem starts rapidly blinking.
- Release the pressure and wait.
The reset will take a maximum of up to 5 minutes and once the system has been reset, turn on your router and test the network performance.
If the issue is still there even after applying ALL of our methods, then there are several possibilities.
If there was a furious thunderstorm, strong wind, or power outage in your local area, your network might be unstable for a few hours afterward.
The next possibility is that your ISP is having maintenance and you should call them to justify that. If it is not maintained, then you should report your problem and wait for assistance.
Hence, the solution to the Arris modem connection drops would be to power cycle your network equipment, update the firmware, and relieve the network usage.
Once ready you can inspect the cables and try to secure the ports. Lastly, you can strengthen the security and perform a factory reset.
Read Next: Why Arris Modem Won’t Connect to Internet?
Now that you know why Arris modem keeps dropping connection using our methods should at least help you realize where the problem is coming from.
If this post was helpful to you, we recommend saving our blog for any potential issues with your network equipment that might appear in the future!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.