Are you having a hard time since your Amazon Fire Stick won’t scroll? Here are the answers to all your questions about this error!
An unresponsive Fire Stick means that you cannot scroll down or even navigate apps and content.
It’s certainly a frustrating experience since you can’t enjoy your streaming device. Our advice: don’t panic. We got your back. There are steps that will solve this problem, and we have everything you need.
To fix your Fire Stick not responding and scrolling, you want to make sure that the remote control is working. If not, you can replace the batteries or use other tools as an alternative. You can even use a Bluetooth mouse and keyboard to make your life a lot easier.
Now that you have a better idea of what we’re dealing with let’s look at the various causes of this error before we proceed to the solutions.
If your Firestick is unresponsive and does not scroll down, one of the components you need to look at is its remote.
You’re possibly dealing with an issue as simple as dead batteries on your Firestick remote or a software malfunction with your streaming device.
Whatever it is, let’s look at the problems that could have happened to your Firestick so you can choose the right solution to take:
1. Unresponsive Remote
A failing remote will not allow you to navigate your Firestick’s interface. You will not be able to scroll down to choose the app or content you want to open.
2. Unresponsive Application
If your remote works perfectly fine, it’s possible that there is a problem with one of your apps. They can freeze, and you will not be able to scroll through their contents.
3. Can’t Handle Processes
Your Firestick is not the most powerful device out there, but it does the job. If you have too much going on, your device can freeze and disrupt your experience.
4. Minor Software Issues
Software can also affect the performance of your Firestick. Bugs and glitches can occur that will cause your device to stop responding.
Now that you know the possible causes of this error, we can now proceed to the troubleshooting steps.
However, before you go ahead, we recommend restarting your Firestick first. Get a feel for it and allow it to cool down if it’s warm.
It could be a temporary issue that a quick restart can resolve. If it does, you’ll save a lot of time and effort.
If it doesn’t, you can always proceed to the rest of these troubleshooting steps:
Your Firestick comes with a remote that you can use to control it. However, if it runs out of batteries, it will stop responding, and navigating your device will be impossible.
You want to make sure that it has a fresh set of batteries so you can continue to use it.
Here’s how to replace your Firestick remote’s batteries:
- Slide the back panel of your Firestick remote downwards.
- Remove the old batteries.
- Replace with a new set.
- Slide the cover back.
- Check if your Firestick remote responds.
Note: Your Firestick remotes use AAA batteries, so make sure you get the right sizes.
Alert: Your Firestick streaming device does not need batteries. However, the remote that controls it requires a pair.
Now that you have replaced your Firestick remote’s batteries, you want to make sure that the error is not caused by any of your other apps.
You will need to clear the cache and data stored on your device to clear up space and remove corrupted files causing the issue.
Here’s how to clear your Firestick’s cache and data:
- Open your Firestick’s settings.
- Go to Applications, then Manage Installed Applications.
- Choose an app and select it.
- Click on Clear Cache and Clear Data.
- Repeat for all apps on your Firestick.
Note: If you have too many apps, you can choose clear the cache and data for your recently installed or updated ones.
If ever you find out that you have a faulty remote, you’ll need to replace it or find an alternative.
One of the alternatives you can use so that you can continue to use and scroll through your device is the Amazon Fire Stick Remote app.
It’s an app for iOS and Android phones that will allow you to use them as remotes.
Here’s how to get and set up the Amazon Fire Stick Remote app:
- Install the Amazon Fire Stick Remote app on your phone.
- Open it and select your Fire Stick from the selection.
- Pair the app with your Fire Stick.
- Use the app to control your Fire Stick.
Note: Make sure that your phone and Fire Stick are connected to the same WiFi network so you can pair and use them.
Since the Fire Stick runs on the Android platform, you have the entire Google Play Store catalog.
However, the issue with installing apps to the Fire TV platform is that they’re built for devices with a touch screen.
If you’re experiencing scrolling issues with browsers and other apps, likely, they’re not 100% compatible with the Fire Stick.
The good news is that you can get around this by getting the Mouse Toggle app. It allows you to use a mouse pointer on Fire Stick apps to navigate seamlessly.
Here’s how to get the Mouse Toggle app:
- Get the Downloader app to sideload the Mouse Toggle app.
- Enable installation of Apps from Unknown Sources on your Firestick.
- Open the Downloader app.
- Type bit.ly/mouse-firetv into the search bar.
- Press Go to download and install the app.
Note: To use the Mouse Toggle app, you need to double-click the Pause/Play button on your remote to enable it. You can then press on the direction you want to scroll.
Alternative: You can also use a Bluetooth mouse and keyboard for a more direct way to use a mouse pointer with your Fire Stick.
Finally, if none of these steps resolve your scrolling issue, you can choose to reset your Fire Stick as a last resort.
Whether it’s a remote or device issue, a factory reset will surely take care of it.
Here are the steps to reset your Fire Stick:
- Go to your Fire Stick’s settings.
- Navigate to My Fire TV.
- Choose Reset to Factory Defaults.
- Select Reset to start the process.
- Wait for your device to reset and set it up again.
Alternate: If you have a Fire Stick remote, you can press the Right Directional and Back buttons for 10 seconds. Select Reset on the pop-up notification that will come up.
These troubleshooting steps should resolve your scrolling issue in no time. We’re looking at some serious hardware malfunction that might need repairing or replacement if it doesn’t.
You can contact Amazon customer support for additional assistance.
Now that you know how to fix the Amazon Fire Stick won’t scroll error. You can follow the guide and resolve it.
These solutions are straightforward, so you should be able to follow them even if you don’t have any technical experience.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.