Why is the Sky remote volume not working on Samsung TV? It’s simple!
When using a remote with Samsung TV, which is not shipped by Samsung, there are certain connection requirements that must be met.
For Samsung TV remotes, programming is not required, but for any foreign remotes, such as the Sky, there is a setup!
When the Sky remote’s volume isn’t working on Samsung TV, replace the batteries and unmute the television. Furthermore, resolve wireless and physical interference before attempting to reprogram the remote. Finally, Reset the Sky remote!
To receive clarification on the following solutions, keep reading our guide!
Sky Remote Volume Not Working on Samsung TV – Fixed!
In order to understand in what direction this issue is going and what you should do next, follow the chronological order of our instructions.
It’s also important to pay attention to any notes, tips and alerts that we’ve included since they are essential to resolve all of this fuss!
Solution #1 Replace Remote Batteries!
One of the reasons why your Sky remote volume is not working is the Batteries!
- Sky remotes operate on two AA batteries
If you’ve over-extended their usage period, the electrical charge within the batteries will just run out, discharging your Sky remote.
What you should do first is have the batteries inside of your Sky remote replaced and then test the device.
Let’s learn how to replace them:
- Eject the Bottom Compartment of the remote.
- Detach the Old Batteries.
- Get a fresh pack of two AA batteries.
- Insert the new batteries inside the remote.
- Press and hold the Power Button for 30 seconds.
- Test the remote.
By holding the power button, you will cause your remote to withdraw as much power as possible from the new batteries. Doing that will verify that the new batteries work.
Note: The batteries’ position must match the electrical poles of the battery compartment.
Solution #2 Unmute the Samsung TV
If you’re unable to control the volume of your Samsung TV, it is probably Muted.
Even if rarely, the volume slider becomes unavailable due to the device being muted but resolving this is really easy.
All you have to do is aim your Sky remote towards the TV and press the “Mute” button.
This will cause the volume slider to re-occur and you’ll be able to adjust the volume on your device as you like.
- The mute button is on the middle left of the Sky remote!
Point the remote towards the Samsung TV’s “eye” and press the mute button once. Wait for the speaker icon to appear on the top-left of your TV and attempt to adjust the volume.
Note: Only after the speaker icon occurs without a cross, the TV is unmuted.
Solution #3 Reprogram the Remote
When using a remote that doesn’t come with your TV, a Programming Process must be done.
Otherwise, the Sky remote won’t be able to automatically pair to the Samsung TV and therefore control its interface.
The setup/pairing process is really easy and we have accurate instructions!
Let’s learn how to program your Sky remote easily:
- Grab your Sky Remote.
- Point it towards the Samsung TV.
- Press the Q Button.
- Navigate to Settings > Setup > Remote Control.
- Choose “Sky TV Remote”.
- Select Samsung TV.
- Choose “Find it for me”.
- Hold 1 and 3 together.
- Insert the code that will appear on your screen.
If the pairing was successful, the Samsung TV will turn off soon after pressing the Power Button.
If pressing the button doesn’t do anything, repeat the setup process and try again.
Note: The Sky remote could blink as a result of pressing the power button as well.
Solution #4 Power Cycle the Samsung TV
Perhaps, your Samsung TV is undergoing a certain fault that needs inspection!
If that’s the case, there’s an easy and approachable solution to attempt on the device and start to control the volume again.
What you should do next is execute the Power Cycle process on your Samsung TV.
Here’s how:
- Get your Samsung TV remote (if you have one).
- Alternatively, disconnect the TV from the power.
- Wait for 30 seconds.
- Re-attach the power cable to the electrical source.
- Turn on your Samsung TV.
- Test…
Once the power cycle on your Samsung TV is complete, attempt to adjust the volume using the Sky remote.
In case the problem is still there, keep reading the upcoming solutions!
Solution #5 Reset the Sky Remote
If nothing worked out so far, you should perform a Reset on your Sky remote. A reset will refresh the software of your Sky remote!
Performing a reset is really easy and only requires the removal of the remote’s batteries. After that, you’ll have to trigger the initial process by holding a particular button on your remote.
As a result of that, the remote will go into a reset, which will last 1-2 minutes.
Let’s learn how to perform a reset on your Sky remote;
- Eject the Batteries out of the Sky remote.
- Wait for 15 seconds.
- Press and hold the SELECT buttonon your remote.
- Hold the button down for 30 seconds.
- Reinsert the Batteries back into the remote.
- Put the battery cover back on.
- Hit the SKY button on your remote.
If the reset is successful, your Sky remote will blink once or twice, depending on the model.
After that, you could attempt to adjust the volume of your Samsung TV and test it.
Tip: While the batteries are out, press ALL buttons on the remote to discharge the unit.
Sky Q Remote Volume Not Working On Samsung TV – Fix
If you’re experiencing issues with your Sky Q remote, we also have you covered!
Keep in mind that the solutions we’ve reviewed above could also help with the Sky Q remote as well.
Make sure to test all of them before reading the specified fixes we’ve included.
Let’s learn how to fix faults on a Sky Q remote easily!
Fix #1 – Discharge the Sky Q Remote
You should first perform a Discharge on your Sky Q remote to fix the fault:
- Eject the Batteries out of the remote.
- Press Each Button on your remote for 5 seconds.
- Press and hold the Power Button for 30 seconds.
- Reinsert the batteries.
- Test…
Note: Press the power button for 30 seconds only while aiming the remote at the TV!
Fix #2 – Update Samsung TV Software
If your Samsung is running an Outdated Version, issues could occur. Let’s update it:
- Go to Settings on your Samsung TV.
- Navigate to Support.
- Press Software Update.
- Choose “Update Now”.
- Wait for the new updates to be downloaded and installed.
Alert: Shutting your Samsung TV off during the update will fail the process.
Fix #3 – Reset Samsung TV
Perhaps, Resetting the Samsung TV will fix the volume-controlling issues of the Sky remote:
- Launch the Settings.
- Head to General.
- Choose Reset.
- Enter “0000” in the next field.
- Press “OK”.
- Wait for the TV to restart.
- Test…
Note: Once your Samsung TV has finished the reset, test controlling the volume.
In case you’ve missed something, let’s summarize everything we’ve learned so far!
Quick Recap:
Thus, the solution to volume issues with Sky remote on Samsung TV is to power discharge the unit, replace the batteries and perform a reset. Issues on Sky Q remotes could be fixed by updating your Samsung TV and resetting the television.
Wrapping Up:
In this guide, we’ve reviewed the Sky remote volume not working on Samsung TV problem and how to fix it.
We hope we were helpful in regard to identifying the problem and understanding the best troubleshooting ways.
In case the issue is persistent you can reach out for help at both instances, Sky and Samsung. For more guides such as this one, follow us and check the online blog!
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.