Sky Q Box won’t turn on even after you used it multiple times already? And are you knackered with it? We know how bummed you might be, but that’s not a problem!
We have arranged this complete and comprehensive guide to help you if your Sky Box won’t turn on.
So, if you are already bloody annoyed that your Sky Q Mini Box won’t turn on in one of your rooms, we got you!
So, without any delay let’s get started!
Sky Q Box Common Problems
Similar to other subscription-based entertainment services, Sky Q is constantly having problems as well.
If you are a user, it’s safe to say that you’ve already had experienced a few mishaps with them.
The most common problems that users experience include:
- Sky Box Won’t Turn On
- Connectivity and Hardware Issues
- Updating Issues
Whether you are just a new user or subscriber, or if you’re subscribed to them for ages, this guide is perfect for you!
Tens of thousands of Sky Q users are experiencing this and it’s never a pleasant experience.
Troubleshooting Sky Q Box Won’t Turn On
Is your device not turning on? What steps do you need to take?
Should you run across the problem of it not activating, follow these simple troubleshooting steps to get it working up again!
Method 1. Re – Power the Equipment
The first step you need to take is to perform a re-power on your system.
This would involve powering off both your television and your Sky Box.
To perform, follow these steps:
Step 1. Unplug both TV and the Sky Box from where they’re connected (or the main power supply). Make sure that they’re turned off completely
Step 2. No lights should appear at the panel of the system – that’s the signal that they do not have power
Step 3. Then, turn them back on by powering up the mains. This gives both your devices the power that they need to run
Step 4. A red light would show and this only means that the Sky Box is currently under the standby mode
Step 5. Wait for about 3 to 5 minutes before turning the TV on again
Step 6. On the Sky Remote, press on the Sky button
Step 7. You’ll know that it’s successful when you see the usual Welcome Screen that users see whenever they power on their Sky Box.
This refreshes the connection between the device and the TV.
If some accumulated data is the reason why it’s not turning on, then a power cycle can be one of the best solutions.
Method 2. Restore the Device
The hard restore method is the more focused process since it only deals with the device, not the television.
To perform restore, follow the steps:
Step 1. Disengage the entire system by plugging its power cord from the main power supply
Step 2. The goal is to remove power that is traveling to your device. You’ll know that there’s no power when no light is on.
Step 3. Wait for about 3 to 5 minutes before you plug in the box again
Step 4. Once on, wait for another 3 to 5 minutes
Step 5. Hit the Sky button that you have on your remote control
Step 6. The green light will show if the hard restoration was successful.
Quick Note
In step #2, you have to make sure that all devices and gadgets that might be connected to it are disconnected or turned off.
Method 3. Check for Software Updates
The last of the troubleshooting steps is none other than checking if your system has any software update offers.
Similar to any other type of system, some of the functionalities of player might not work properly if the version or the software is outdated.
And if you are not mindful of the versions of your hardware, then this could be where the problem is rooting from.
Yes, this could also be one of the culprits on why your Sky Q Mini Box won’t turn on.
So, what you need to do is to perform a complete software update to your device.
Steps
- While your player is turned off, locate and press the backup button. You can find this button somewhere on the front part of the box itself
- During the time you’re holding the button, activate the Sky Box system back again
- You will know that it’s successful when the lights are displayed in the system
- When it flashes the lights, it’s the signal that it’s turned on
- Release the button from your hold when it does
- Wait for about 10 minutes to allow the path to the download and the installation
With your software updated, and after you’ve done some resets on your Box, it should work well without any mishaps and inconsistencies.
These steps are in general and they are effective for all the versions of the television device.
It’s Still Not Turning On – What Do I Do?
So, you have religiously followed the troubleshooting steps we gave; you exerted all your efforts and the tutorial we have given isn’t enough
– what should you do?
Contact Their Support Team
Based on the recommendation of experts, the next best thing to do is to contact Sky Q’s customer service team or their technical support representatives.
Contacting them can give you the information that you need about the problems that you are experiencing.
Box Replacement
There might be a problem with your device that it might need to be replaced overall.
Another thing that you can take note of is if there are any outages within the proximity of your location.
Conclusion
Nevertheless, here are the troubleshooting steps that you might need to consider if, in any case, you experience that your Sky Q Box won’t turn on.
They are simple, easy to do, and you don’t have to go through all technical and complicated stuff for it.
You can perform and complete it all by yourself!
Stop being knackered about your box that wouldn’t turn on and resolve the issue by following this comprehensive guide of fixing your Sky Box!
Further Read: If you need help in resetting your Sky Q box, refer our guide on how to reset Sky Q box for more details.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.