Wondering why Xfinity X1 Box doesn’t turn OFF, it’s simple so keep reading!
The device should shut down when you press the Power button on the Xfinity remote while aiming at the X1 Box.
In case it doesn’t we need to inspect what’s wrong.
When we have a better idea of where the problem is coming from, we’ll solve the problem in minutes!
The Xfinity X1 Box is not turning OFF because the remote’s IR signal can’t reach the Box’s receiver or the remote is not working. We must attempt alternative ways to turn off the device including the X1 Box power button and the voice command input.
Let’s explore the reasons why an Xfinity X1 box won’t turn off first:
4 Reasons Why Xfinity Box Won’t Turn OFF?
To identify the problem we need to understand what’s preventing the remote’s signal.
As we’ve mentioned in the introduction there are alternative ways to turn off the Xfinity X1 box but first, let’s take a quick look at where the problem might be hiding.
Dead Remote Batteries
You can immediately exclude this possibility by testing whether your remote is able to control the Xfinity X1 box, but only the Power button doesn’t seem to do anything.
In case the remote appears to be entirely unfunctional, maybe it’s not paired to the box. Let’s learn more!
Remote Unpaired
The remote could be unpaired from the Xfinity X1 Box, therefore you won’t be able to interact with the device in any way.
We’ll later cover how the pairing process works!
Unresponsive Power Button
The problem gets deeper when not only the power button on the remote is not turning OFF the device but also the in-built Xfinity X1 power button also does not work.
Perhaps the device’s software is frozen and does require a more powerful way of restarting.
Xfinity X1 Box Software Issue
You might be facing a software-related issue which can sometimes result in a complete freeze, preventing the box from operating further.
Such problems are often addressed via factory reset.
With the causes now unwrapped, we can jump into the solution guide!
How To Fix When Xfinity X1 Box doesn’t turn OFF?
To solve the problem we’re going to use a chronological list of powerful and proven-to-work methods to help us identify the cause.
It’s strongly recommended to follow the guide in order and not to skip any of our tips and recommendations.
Let’s jump right in!
Method #1 Unpair/Pair Remote
In case you’re attempting to turn OFF the Xfinity X1 Box using the remote and the device’s LEDs continue to work, it could mean several things.
It’s either that your remote batteries are dead, or the signal can’t reach the Xfinity Box.
Another possibility would be that the only power button on the remote is not working, which we can exclude since it’s highly unlikely.
In case the batteries are fresh but the remote can’t turn ON/OFF or interact with the TV, we’ll need to unpair and pair the device to the receiver.
Unpair Xfinity Remote To X1 Box:
- Press the D – diamond, and A – triangle buttons simultaneously.
- Hold both buttons for at least 3 seconds.
- Then enter the 9-8-1 code on the remote.
- The Status Light should blink in blue twice.
- The remote is now unpaired.
Pair Xfinity Remote To X1 Box:
- Press the Xfinity + Info buttons simultaneously.
- Hold both buttons for about 5 seconds.
- The Voice Remote Light will change from RED to GREEN.
- Enter the 3-digit on-screen code to pair the remote.
- The remote is now paired.
With the remote now freshly connected to the X1 Box, test again whether you’ll be able to turn OFF/ON the device using the remote’s power button.
In case the issue is there, proceed further!
Note: In case the pairing fails, power cycle the X1 Box and test again.
Method #2 Use Voice Command
An alternative method to turn OFF the Xfinity X1 Box is to use a voice command that the Xfinity remote supports.
In case you’re not aware of how this works, let’s learn the correct way!
Hold the Voice (Mic) button on the remote while pronouncing the voice command.
Test by saying “Turn OFF Xfinity Box” and see what happens.
In case the device now shuts off, then the problem is most likely related to the remote’s Power button.
Check whether the IR line of sight is not obstructed or if the receiver is blocked.
Note: Feel free to test whether other commands are working or not.
Method #3 Use The Power Button
Of course, when our Xfinity remote is not able to turn OFF the X1 Box, our first move against the problem would be to use the stationary power button.
The big round-shaped button on the Xfinity X1 box should completely turn OFF the box when pressed once!
You know that the Xfinity X1 Box is OFF when the LEDs go out!
In case pressing the Xfinity X1 Box Power button several times did not turn OFF the device, perhaps the problem is related to the software of the device so let’s proceed further!
Tip: Hold the power button for 10 seconds to test whether the device will turn OFF.
Method #4 Unplug from Power! (Workaround)
Proven to be, this is the only method in this guide that can’t fail. We’re going to completely stop the power supply to the Xfinity X1 Box.
This will not only turn OFF the box, but will also discharge the device, providing a fresh start next time, and hopefully, it will be able to turn OFF.
When you unplug the Xfinity X1 from the power you’ll definitely turn OFF the box!
This will provide you with a piece of mind when you’re gone.
However, this might not be a permanent solution since we’re aiming to be able to turn OFF our device with the remote!
In that set of thoughts’ let’s proceed with the next and most-powerful method!
Method #5 Factory Reset Xfinity X1 Box
The final and most powerful solution includes factory resetting the Xfinity X1 Box.
It might sound counterintuitive but sometimes when the operating system freezes, users are not able to interact and command their devices.
This is why we need to carry out an initialization which often helps!
Alert: The Factory Reset will erase ALL Account Information and settings from the device!
Here’s how to factory reset your Xfinity X1 Box in easy-to-follow steps:
- Download & Install the Xfinity My Account App.
- Sign in to the application and locate the TV Option.
- From there you’ll need to select the Xfinity X1 Box device.
- Then, choose Troubleshooting and select Continue.
- From there you need to tap on System Refresh.
- This will reset your Xfinity X1 Cable Box.
The next step is to perform the good old power cycle, but unplug the Xfinity X1 Box from the power for at least 2 minutes and then test turning ON/OFF the device.
In case the problem persists, perhaps the problem requires a professional check-up.
Tip: Don’t forget to also test using the stationary power button on the front of the X1 Box!
Method #6 Contact Xfinity Support
When nothing solves the problem it’s time to seek help.
You need to report what you’re experiencing to an Xfinity Customer Support representative and await a response.
- Simply open the Xfinity Support Page and press on “Ask Xfinity”.
From there a chat pop-up will appear where you’ll need to be patient until an Xfinity support representative joins the chat.
It’s important to share everything that you’ve tried here in this guide to save as much time as possible.
With a bit of luck, the issue will be gone in no time!
Quick Recap:
Thus, the Xfinity X1 Box does not turn OFF because the remote’s batteries are warned out, the IR signal to the receiver is obstructed or the device’s OS is frozen. The solution requires a forceful restart using the Xfinity X1 Box front-facing power button.
Read Next: Why is Xfinity Remote Not Changing Channels? – Fixed!
Final Thoughts:
Now that we’ve learned why Xfinity X1 Box doesn’t turn OFF we can conclude that the problem is most likely related to the remote.
In case the issue is persistent and nothing from the guide above managed to help, perhaps now it’s your chance to put the warranty into use!
We hope that this post was helpful and for more relevant guides, check our blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.