The Xfinity voice remote sorry I didn’t get that error can be caused by a few common factors.
The main causes of this error include language settings and bugs. If you are experiencing the Xfinity “didn’t get that” error, we have just the perfect solution.
Read further to find the solution to this problem.
To fix Xfinity remote “sorry didn’t get that” error, you have to update the language settings.
Most of the time, the system may be unable to pick what you are saying if it is set to a different language. Besides language, Xfinity modem bugs can also affect the response you get.
Before we look at the possible solutions, let us start by looking at the causes of the problem.
Causes of Xfinity Voice Remote Sorry I Didn’t Get That
The number one cause of this problem is system bugs. If your system has been online for a while, bugs could affect the remote.
The other cause is improper language settings and use. Even if your remote is set to the right language, your voice and tonation should be clear.
When making voice commands, speak normally and in clear words.
If you are drunk or on medication, the remote may fail to capture the words.
If you are speaking well and the language is set appropriately, you have to troubleshoot further.
How to Fix Xfinity Voice Remote Problem
To fix sorry I didn’t get that Xfinity Voice remote error, you must start by exploring internally provided mechanisms.
The Xfinity remote system is designed to self-solve most problems. Start by attempting the internal error resolution methods before advancing to other solutions.
Solution #1 Troubleshoot With Xfinity My Account App
The internally available method of solving the Xfinity command problem is found on the application. Download the Xfinity My Account application and use it to troubleshoot.
Typically, you can troubleshoot any type of error that occurs.
The application will find the problem and recommend solutions.
How to troubleshoot using Xfinity My Account application
- On your application and log in to Xfinity My Account
- Tap on the Voice Icon at the bottom of your screen
- Tap on Common Problems & Solutions to find problems affecting your remote
- Select Remote Not Receiving Commands or a more appropriate option that best describes your situation
- The system will breakdown the problem further for you to select an option that best suits your situation
- After selecting your problem, the system will troubleshoot
- Give the app a few minutes to finish the diagnosis
- If the problem is detected, your application will provide options to solve the problem
- Follow the instructions provided clearly to resolve the problem and try using voice commands once more
Note: Voice command troubleshooting recommendations do not guarantee a fix.
In some instances, the system may not even find an issue to be fixed.
Solution #2 Restart Your Xfinity Modem if Online
If you are receiving the error sorry I didn’t get that, it means that your remote is already online. Your remote can only respond to commands when online.
A remote that is online, can be affected by temporary bugs. To fix this problem, you may want to restart your Xfinity modem.
Restarting will clear all the bugs causing the remote not to capture your words.
How to restart your Xfinity modem
- Ensure that all processes including calls are closed before restarting
- Open your Xfinity My Account application and log in
- Scroll down and select Internet Tile
- Select your Modem
- Select Restart this Device
- It will take approximately 5 minutes for your modem to be back on
- Once the modem is back on and you can see the modem lights up again, check if you can send voice commands
- Exit troubleshooting by taping Done and enjoy using your remote
Tip: When you click on the restart button, a restart signal is sent to your modem.
Wait for about five minutes from the time when the signal was set to proceed.
Solution #3 Update Xfinity Remote Language
Xfinity remote language settings can easily affect your commands. If you mess up with the settings, it may be difficult for the system to understand your settings.
If you have changed the language, the remote may completely fail to understand your commands.
To solve this problem, you have to reset the language back to what you speak.
Steps to reset Xfinity remote languages
- Press and hold the SETUP button on the remote for a few seconds or until the led light changes from Red to green
- Press the numbers 9-8-1 on your remote and observe to see the remote light blink green twice
- After blinking, now enter the three-digit code for your preferred language. For English use code 001.
- Now press the SETUP button
- Press CH+ or CH- to view the available languages to see if you will find the one you want
- Press the Enter button to complete setting the language
- To exit from the settings menu press the Power button
Here are the language codes for commonly used languages
- English: 001
- Spanish: 002
- French: 003
- German: 004
- Italian: 005
Note: If you exit the settings menu before pressing the Enter button all the changes you have made will not apply.
Solution #4 Fix Home Wiring Issues
Hardware problems with your home wiring can result in trouble too. If your home wiring is not well functioning, you may be unable to make calls.
If what you are trying to do is command your home phone, you should consider checking home wiring.
For wired phones, ensure that they are hooked and check to see that all phone batteries have power.
This simple problem can lead you to take unnecessary steps.
What to heck for on your home hardware
- Physically inspect all your home wiring in relation to your Xfinity modem and home phone
- Try plugging your line directly into your Xfinity Voice modem
- Try plugging your line behind your modem in the port labeled Tel 1
- Check to hear if your remote makes a dial tone
- If you find a wiring issue, fix it before you proceed with other troubleshooting options.
Solution #5 Unpair and Pair Remote Again
If you have tried most of the above options without success, try unpairing and pairing your remote.
In some instances, the entire problem could be emanating from a system lag.
If the remote has been paired for quite a long time, unpairing may help resolve the problem.
How to Unpair Xfinity Voice Remote from paired devices
- Press and hold the A and D buttons simultaneously
- Wait until the remote buttons turn from red to green
- Enter the Code 9-8-1 and observe to see the status light blink blue twice
Once the light blinks twice, your remote has stopped pairing with the device you wish to disconnect. You should now pair it again and try performing the voice search.
How to Pair the Xfinity Voice Remote to a home system
- Press the Xfinity and Info buttons at the same time and hold for about 3 seconds
- When the voice remote lights turn from red to green enter the code 9-8-1
- Observe the remote light to see it blink green twice. This indicates that your remote is paired with your system
Tip: After unpairing your remote from the TV or phone, give it some time approximately 5 minutes before pairing again.
Solution #6 Check Remote Hardware for Damages
If all the above options do not yield results, chances are that your remote is damaged.
Your voice remote could suffer hardware damage that affects its functions.
If it has been impacted recently, you will have to test and see whether it is the system that has a problem
The Xfinity remote uses a mouthpiece to receive commands.
If the mouthpiece is shaken, it could affect how your remote receives commands.
To solve this problem do the following
- Physically inspect the remote to ensure that there are no damages
- Borrow another Xfinity remote to test and see whether it will work with your devices
- If the borrowed remote works, yours had a hardware problem
- You can take it to an expert for repair or send it back to Xfinity for assistance
Solving the Xfinity voice remote sorry I didn’t get that error needs patience. There are very many steps you will have to undertake carefully.
Follow the solutions above, undertaking each solution step by step to get your remote working again.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.