Knowing how to fix Xfinity Voice no dial tone can save you time. Let me show you how to resolve this particular issue in no time.
If you cannot make or receive calls with your Xfinity Voice service, you may be dealing with a hardware problem.
Here are the proven solutions that you can do to restore your phone’s dial tone.
Let’s get this problem fixed!
Before trying to fix your Xfinity Voice with no dial tone problem, ensure your phone, cables, and jacks are all working. Next, refresh your connection. Contact Xfinity’s SIK department via chat support if this doesn’t work.
To fix an issue, first, you need to determine the cause. We listed the common reasons there is no dial tone on your Xfinity Voice service.
What Causes No Dial Tone on Xfinity Voice
One of the most common problems with Xfinity Voice is no dial tone. If there is no dial tone, you can’t make or receive calls.
This issue is usually due to damaged cables and jacks. But first, make sure your phone is plugged in.
1. Your Phone Is Off the Hook
You may not have properly put down your Xfinity phone. Either the receiver is lifted off the base or doesn’t rest well on it.
You may also have forgotten to charge your cordless phone’s batteries.
2. Xfinity Service Is Down
If you can’t make or receive calls, the Xfinity service may be down. This is likely the cause of your trouble if all users in your area have the same problem.
3. Damaged Cables and Phone Jacks
The cables may be bent or broken, and the phones may not work. Plug a working corded phone into a different jack to check if the problem is isolated to one jack.
4. Xfinity Modem Malfunction
Your Xfinity voice modem keeps going offline. Either the lights are off or flashing very slowly. Also, check the batteries.
These are the possible reasons your Xfinity Voice service has no dial tone. Now, let’s proceed to the solutions.
Steps to Fix Xfinity Voice No Dial Tone
To fix your Xfinity Voice no dial tone problem, restart your Xfinity modem to refresh your connection. It’s the most common way to fix network-related issues.
Locate the reset button at the back of the modem. Then, using a non-metallic pointed object, hold it for at least 30 seconds until the LED lights turn off
If you still have no dial tone, proceed to the following troubleshooting steps.
Solution #1: Make Sure There’s No Damage to Your Phone Cables
One of the main causes of your Xfinity Voice phone having no dial tone is that it’s not properly connected to your phone modem.
It’s possible that your phone cables are damaged, or there is an issue with one of your connector ports. There could also be a problem with your main line.
The common issue with all of these is that you’re dealing with likely damage to your cables.
It’s going to be tedious to find the cause, but it sure helps to ensure that you’re not dealing with connection issues.
Here’s how to perform a network test:
- Open the Xfinity app on your phone.
- Go to the Test your internet tab.
- Select Run test.
- Wait for the results to know if you need to improve your network.
Note: You can also proceed to perform a Full network test to check all possible faults that can occur in your network.
Solution #2: Check Your Phone Jacks to See if They’re Working
After checking your cables, you want to ensure that your phone jacks are working properly.
With an Xfinity Voice setup, you’re looking at several important phone jacks connecting your phone to the service.
You want to ensure that these jacks are working properly so your phone works with a dial tone.
To check if your phone jacks work properly, you’ll need to get a corded phone that works.
You can also use a cordless phone to check, but using a corded one easily eliminates other possible issues that you might face.
Here’s how to check your phone jacks are working:
- Get a corded phone that you’re sure works.
- Plug it into one of your phone jacks to see if it works.
- If it’s working, you want to plug in your current phone.
- If your current phone is not working, you’ll need to replace it.
- If your spare phone isn’t working, you’ll want to replace your phone jack.
Note: Check your other phone jacks this way to know which ones you need to fix and replace.
Solution #3: Plug Your Phone Directly into Your Xfinity Modem
If you find out that your phone jacks are working and still suspect something is wrong with your current phone, you can attempt this solution.
Doing this allows you to eliminate other possible sources of this problem. Plugging a phone directly into your modem reduces connections that can possibly fail.
Performing this test will isolate the issue to your phone or your modem so you’ll know the steps you need to take to fix it.
Here’s how to test your phone by plugging it directly into your Xfinity Modem:
- Get your phone that’s not producing a dial tone.
- Bring it near your Xfinity modem.
- Unplug your main phone cable from your modem.
- Get your phone’s cable and plug it directly into your modem.
- Listen to your phone and check for a dial tone.
Tip: If you hear a dial tone, it means that there is something wrong with your connections. You’ll have to trace it and replace the cables.
Solution #4: Ensure Your Phones are On the Hook
One of the most common causes of your Xfinity Voice not having a dial tone is that your phone is off the hook.
In this state, your phone is not properly returned to its base, and the line remains open.
The problem with this, apart from not having a dial tone and your phone are not able to make calls, is that you won’t be receiving them either.
You want to make sure that your phones are on the hook all of the time. This closes your line and allows calls to come through.
Since your phone will have a dial tone, you can also make calls quickly.
Here’s how to make sure your phones are on the hook:
- Examine your phone’s base or body.
- Find the phone cable and make sure it’s fastened to the port securely.
- Get your phone on the hook by picking it up and placing it back down on the base.
- If you have a cordless phone, make sure it’s charged up.
Note: To check if your phones work, you can call your Xfinity Voice number using an outside line.
Solution #5: Refresh Your Modem’s Connection to Xfinity
After dealing with faulty phone jacks and phones, the issue could stem from your Xfinity phone modem not connecting to your Xfinity service.
There is a way to refresh its connection with the service, which reboots your entire network.
If you have voice service, you will deal with multiple devices. You want to refresh all of it so you can restart your connection from scratch.
Here’s how to refresh your Xfinity service:
- Unplug your Xfinity modem from the wall outlet.
- Unplug your voice modem from the wall outlet.
- Leave both devices unplugged for 10 seconds.
- Plug in both your internet and voice modems.
- Switch your internet modem first, then your voice modem.
Note: You can also reset your Xfinity voice modem by pressing and holding the reset button until the lights turn off.
Solution #6: Contact Xfinity’s SIK Department via Chat Support
Finally, one of the most effective ways to get the dial tone back on your Xfinity voice service would be talking to their SIK department.
Of course, you can contact Xfinity support and complain about your phone not having a dial tone.
The most effective way to get your account refreshed and rebooted would be to specifically ask for the SIK activation department.
They will restart your account so you can get your phone service back in no time.
Here’s how to contact Xfinity’s SIK Activation Department:
- Open the Xfinity Chat portal on their website.
- Start the conversation.
- Ask for the SIK activation department.
- Let them know your problem with your phones having no dial tones.
- Be patient and wait for them to restart your service.
Following these steps should get your Xfinity Voice up and running with a dial tone.
If you continue to have issues with it, you can reset your modem or contact Xfinity customer support and ask for them to reactivate your account.
Now that you know how to fix Xfinity Voice no dial tone, you can follow these steps to get it restored.
Even though you might not use a landline for most of your transactions, there’s still a place for it.
Read Next: How to Fix Xfinity Mobile Voicemail Not Working?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.