Having an Xfinity Stream location issue? We’ve got you covered on this one!
Whenever your Xfinity Stream gives you a location error, it probably has something to do with failed syncing.
See, when enabling a stream to watch through the app, the service must connect with Xfinity’s web network, sync the location, and then the stream will turn on for you.
Here’s how to address and fix issues with the location within the Xfinity Stream app!
To fix when your Xfinity Stream has a location issue, attempt to upload a new location and reconnect your device from the WiFi. After that, update the version of the Xfinity Stream app, disable active VPNs on your device and reinstall the platform.
Keep reading to find out more about location issues within the Xfinity Stream app!
More About the Location Issue Xfinity Stream…
When you get the “We’ve got a Location Issue” error when attempting to stream through Xfinity, several things could come to mind.
Yes, this error IS related to your location, but on the other hand, your device could have failed the Xfinity Location Sync Process.
Problems and occurrences related to the Xfinity location setting are the following:
- Your Device is Not Connected to the Home Network
- Problem with the WiFi Connection Itself
- Enabled VPN Service on your Device
- Interference with the Xfinity Location and your Device’s Location
- Outdated Version of the Xfinity Stream App
Those are the most common causes that have something to do with location errors within the Xfinity Stream.
Keep reading to learn how to solve the problem in minutes!
Xfinity Stream We’ve Got a Location Issue – Fixed!
Addressing all problems that could occur with your Xfinity app is not enough.
We’ll have to go through some basic and advanced troubleshooting, then get the problem with the platform resolved. All you have to do is follow our instructions closely and not skip solutions!
Let’s proceed with the complete fix guide!
Solution #1 Reboot your Device
A rather basic solution is to simply reboot your device along with the already-running Xfinity application.
If it’s an internal server error that has failed the Xfinity app to sync with your device’s location, it’s probably a one-time problem that can be resolved via a restart.
- Rebooting your device must involve completely shutting off the software!
Here’s how to close the Xfinity app and reboot your device in easy steps:
- If Xfinity Stream is running, exit the app using your device’s home button.
- Once the platform is exited, navigate to the Power Menu.
- In the options of the power menu, select “Reboot”.
- Wait for your device to shut down and then start up again.
- Test the Xfinity Stream app…
Once your device has shut down successfully, it’ll take the device about 60 seconds to start back up. Do not interact with the device furthermore and wait for it to become available.
Tip: To refresh the software of the device, unplug it from power for 60 seconds!
Solution #2 Upload a New Location in Xfinity Stream
Perhaps, there’s a problem with the Current Location Setting of the Xfinity Stream app!
In fact, the Xfinity Stream app has a location setting of its own, that’ll allow it to further adjust the real-time streaming location.
If you’ve set the location of your Xfinity Stream app, different from the device’s, the software of the app will fail to sync.
Here’s how to upload the correct Xfinity Stream location in easy steps:
- Launch the Xfinity Stream App.
- Press the Drop-Down Menu in the upper left-hand corner.
- Press the “OK” button on your remote (or tap on “Location” if on mobile).
- Choose “Add New Location”.
- Follow the instructions to add a new location in Xfinity Stream.
It’s of great importance for the new Xfinity Stream location to be the same as your streaming device. Check the location of your device at Settings > General > Location.
Note: If the location of Xfinity Stream is still different, the syncing problem will occur.
Solution #3 Attach your Device to a Different WiFi
If there’s an issue with the WiFi connection of your device, Xfinity Stream will reflect on the problem with the location problem you’re getting.
Especially if you’ve connected your device to a hotspot, it’s best to attach your streaming device to an alternative WiFi, if possible.
- Before connecting with a different WiFi, try to reconnect from the current network!
However, if you were connected to the home network until now, you should get your streaming device hooked up with a hotspot instead.
In case that also fails, proceed with the next solution!
Solution #4 Upgrade the Firmware of the Xfinity Stream App
If you’re still having the Xfinity Stream location issue, perhaps it’s due to the Outdated Version of the Xfinity Stream app.
To know for sure, it’s best to update the application and check whether you’ll still be getting the same location error message upon streaming.
- Updating applications remains almost identical for all devices with smart software!
Here’s how to upgrade the firmware of the Xfinity Stream app:
- Launch the App Store on your streaming device.
- Navigate to “Manage Installed Applications”.
- Locate the Xfinity Stream app in the same tab of apps.
- Select the app to be taken into the info tab.
- Press “Check for Updates” (or “Validate App Version” on some devices).
- Wait for the checker to finish.
- Hit the “Update” button, for the Xfinity Stream app to start updating.
- Wait it out…
Once the update of your Xfinity Stream app has begun, it could last for about 1-2 minutes, based on the size of the update. If the app hasn’t been updated lately, it’ll take a while.
Tip: You could also enable “Automatic Updates” for the Xfinity Stream app!
Solution #5 Disable Running VPN Services
VPNs and Location-Altering Services will change the registered location on your streaming device.
If this happens, there’ll still be a failed location sync process and you will not be allowed to stream through Xfinity.
- On some platforms, Xfinity has installed Anti-VPN measures!
In other words, if Xfinity Stream ends up detecting an active VPN service on your device, it is likely that either your access will be denied, or the location problem will occur.
To settle this problem, all you have to do is temporarily disable the VPN service that’s causing changes to your device’s location.
Once this is done, access Xfinity Stream again and attempt to stream any of the available content.
Note: Keep the VPN service disabled, until the cause of the problem is identified.
Solution #6 Cleanly Reinstall The Xfinity App
Your last-resort solution is to reinstall the Xfinity app from the software of your streaming device.
This is the best way to revert all settings of the Xfinity Stream app to their factory defaults and get any associated problems resolved.
In addition, it’ll even clear the piled-up App Cache of the application, so you won’t have to do it manually.
However, you should note that uninstalling the Xfinity app will cause settings that aren’t in the Xfinity cloud, to be permanently erased.
Follow these basic instructions to reinstall the Xfinity app in easy steps:
- Access the Settings of your streaming device.
- Navigate to the Storage Unit.
- Head to the Apps Section.
- Locate the Xfinity Stream app by scrolling down, or using the search field.
- Once you’ve located the Xfinity app, highlight it and press “Uninstall”.
- Wait for the Xfinity app to be removed from your device.
- Launch the App Store on your streaming device.
- Use the search field to locate the Xfinity app.
- Download and install the app back onto your device.
- Launch the Xfinity app and sign back into your account.
Based on your device’s performance, downloading and installing the app may take up to 60 seconds.
While the download is in progress, it’s best to stop interacting with your device and wait out the process’s full duration, before doing anything.
Tip: When launching the Xfinity app, make sure to enable “Automatic Updates”!
Thus, to settle the Xfinity Stream location issue, reboot your device and upload a new location to the Xfinity Stream app.
After that, upgrade the firmware of the platform, disable active VPN services and reinstall the Xfinity Stream app on your device.
Contact Xfinity directly if you’re still going through issues related to the Xfinity Stream app!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.