Wondering why the Xfinity scheduled recordings disappeared? Well, continue reading!
It is quite unpleasant to find out that none of your scheduled Xfinity recordings were captured and stored on the DVR for your streaming session.
The good news is that the recordings might not be lost and in this guide, we’ll do everything possible to get your scheduled recordings back.
When your scheduled Xfinity recordings disappear at random, first check whether there is a connectivity problem with the DVR and set a new recording. Next, ensure that your Xfinity subscription is up to date and perform a factory reset of the DVR.
Let’s keep unwrapping!
Xfinity All My Scheduled Recordings Are Gone – Here’s Why!
In order to schedule a recording, you must be in possession of an Xfinity DVR as well as a subscription to Xfinity X1 or another TV package.
Then, with the proper equipment and subscription settings, you will be able to access the Xfinity Stream app and schedule there!
Here are the potential reasons for the disappearance of the scheduled recordings:
How to View Scheduled Xfinity Recordings?
To double-check whether all of the scheduled recordings are gone, press the Xfinity button on your remote and go to the “Saved” menu.
In case there are absolutely no recordings there, try to recall a deletion event, or anything that might have been done, to erase the Xfinity recordings!
How to Schedule Recording via Xfinity TV Box?
Access the TV guide and highlight the show you wish to record. Then, tap “Record” on the remote control and confirm by pressing “Just This Episode” or ”All Episodes”.
How to Schedule Recording via Xfinity Stream?
Open the Xfinity Stream app on your mobile and go to the Channel Guide.
Tap on the TV show or movie you wish to record and press the “Record” option located below.
Xfinity Scheduled Recordings Gone – 6 Proven Ways to Fix!
1. Set a New Recording!
To determine if the DVR has some underlying recording issues, the recommended action is to set up another TV show or movie for recording.
You can either set the TV show or movie for recording through the TV box’s options or use the Xfinity Stream mobile app on your phone.
Make sure to pick a recording that should be broadcast soon to receive testing results as soon as possible on whether the DVR is defective or not.
Newer DVRs can record up to 6 TV shows or movies at the same time so feel free to take advantage of that feature!
Tip: Consult with the user manual to inspect the parameters and capabilities of your DVR!
2. Power Cycle the DVR
If the problem is temporary, power cycling the DVR should bring back all of the lost scheduled recordings.
The viewing of the recordings may be temporarily obstructed, due to any connection loss of the Xfinity DVR that should go back to normal after unplugging the device from power.
Follow these steps to power cycle the Xfinity-powered DVR device:
- Unplug the power cable of the DVR from the outlet.
- Wait for 60 seconds while the DVR is disconnected.
- Re-attach the power cable of the DVR into power.
- Wait until the device has started up and is working.
- Navigate to the “Saved” list in the cable box’s menu.
Note: While the DVR is disconnected from power, inspect the power equipment in the setup!
3. Inspect the DVR’s Wiring
A potentially failed connection with the TV can result in problems with the scheduled recordings storage.
If the DVR cannot access the broadcast that the cable box transmits to the TV, you will neither be able to set a schedule for recording, nor access the “Saved” menu of the TV box.
What is the Xfinity DVR’s Cable Interface?
The Xfinity DVR’ setup consists of the following cable connections:
- A power adapter.
- Component cables.
- Audio cables/jacks.
Inspect all of the following cable connections in the setup of the DVR and verify that they are securely connected to the TV’s ports.
What is the Xfinity TV Box’s Cable Interface?
The following cables are required in the TV box setup of Xfinity:
- A coaxial cable
- A power adapter
- An HDMI cable
Keep in mind that the Xfinity DVR and cable box are not connected directly to one another.
The devices use the TV as their meeting point to exchange broadcasting information, so verify that all cable connections are intact, before proceeding further…
4. Reinstall Xfinity STREAM App
One of the reasons why your Xfinity scheduled recordings disappeared is a potential fault with the Xfinity mobile app.
The application could have encountered an error as a result of an outdated firmware version or a conflict with the excess data files (cache and app data).
Here’s how to reinstall the Xfinity app and fix any software issues with the platform:
- Open the Settings app on your Android/iOS device.
- Navigate to the “Applications” storage in the menu.
- Scroll down and locate the Xfinity STREAM app.
- Highlight the app and choose the “Uninstall” option.
- Wait until the Xfinity STREAM app is uninstalled.
- Download the Xfinity app from Google Play/App Store.
Tip: Periodically clear the app cache for Xfinity STREAM to keep the experience error-free!
5. Renew the Xfinity Subscription
It is impossible to use the Xfinity DVR to store TV shows and movies while your account’s subscription is outdated.
In that set of thoughts, this method will teach you how to view the status of your Xfinity subscription and renew the payment information to resume the service!
Follow these steps to uncover how to renew your Xfinity subscription:
- Navigate to the official Xfinity website.
- Sign in to your account and tap your icon.
- Scroll down and choose the “Billing” tab.
- Press on the “Make a payment” button.
- Select “Current balance” and press “Next”.
- Save the payment defaults and click “Continue”.
- Follow any remaining on-screen instructions!
Xfinity Payment Didn’t Go Through?
If you’ve set up automatic renewal but the bill doesn’t seem to be paying itself, there are a couple of things you must review.
Check the following if your Xfinity bill isn’t getting paid:
- Ensure there’s enough balance in the financial account.
- Double-check if your personal/payment info is correct.
- Check if you’ve selected the correct payment provider.
Note: If you’re certain the issue is not on your end, feel free to contact Xfinity anytime!
6. Factory Reset the Xfinity Cable Box!
It is possible that the problem is not entirely on the DVR’s end.
A potential viewing issue with the Xfinity cable box may result in disappearing recordings, as well as corrupted media files.
Hence, by performing a factory initialization, any temporary bugs and glitches are expected to be gone!
Follow these steps to factory reset the TV box and resolve any pending issues:
- Unplug the Xfinity TV box and then plug it back in.
- Next, hold the WPS button while powering it on.
- Continue holding the button for 10-15 seconds.
- Wait until the Xfinity status lamp changes to amber.
- Release when the Disaster Recovery image appears.
- Wait until the box updates the firmware and resets.
Alert: All content, files, and data will be erased from the TV box as a result of this process!
Missing Recordings? | Frequently Asked Questions!
Do you Need a Cable Box with Xfinity DVR?
Yes. The signal receiver is an essential part of the Xfinity configuration since it provides the content that the DVR records.
The cable box connects with a coaxial cable to the wall outlet and then into the TV, as for the DVR, it plugs in with component and audio cables directly to the TV!
Do Scheduled Xfinity Recordings Expire?
If the DVR doesn’t manage to record the TV show or movie, yes they do.
However, as long as the movie or TV show is still pending on the TV guide, the DVR should activate automatically (as long as the content is set for schedule).
Then it will save the recorded footage of the media.
How Do I Know When My DVR Storage Is Full?
The available percentages of the storage are displayed above the screen of the “Recorded Programs” section in the menu.
If the storage of the DVR is exceeded, you may want to remove some of the outdated recordings to keep saving new scheduled recordings ahead.
Quick Recap:
Hence, whenever Xfinity scheduled recordings disappeared, power cycle the DVR and reinstall the Xfinity STREAM application.
If the problem is still there, ensure the Xfinity bill is paid and proceed to perform a factory reset on the Xfinity streaming box.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.