In case you find your Xfinity Flex not loading apps, don’t worry, you are not alone in this dilemma. As a matter of fact, many people are experiencing this!
It can be a nuisance to you and your family especially if it happens when you want to watch something, but with this guide, we’ll let you know how you can fix it!
If the apps on your Xfinity Flex fail to load, check your WiFi network, then restart the Xfinity Flex as well as its connections. Then, perform a factory reset on your Xfinity Flex and try again.
Before we unravel the resolution for the problem of your apps not loading on Xfinity Flex, let us first discuss the common reasons why these things happen.
As easy as we want it to be, it’ll be difficult to pinpoint an exact reason as to why this is happening.
There are actually a few reasons why the programs and applications on your Xfinity Flex device won’t load, and the most common culprits include:
- Your internet connection isn’t stable (it keeps on disconnecting)
- The device needs a restart or there’s system latency
- There is a known outage for the app or program you’re accessing
- There’s an outage or a known issue in loading the specific app on the Flex
It could be one or more of these problems and identifying which the culprit is would be hard.
So, in fixing it, we need to have an approach that would be comprehensive. We need the approach wherein we’ll be able to touch all of them in one go.
That is the reason why our guide is not like the basic guides you can see and access elsewhere. This guide will cover everything involved so you don’t have to find any other complementary guide for it!
To end the problem that’s been bugging you, here’s the complete and comprehensive tutorial that you need to follow!
The first step in troubleshooting it is to try out other apps and programs. Check if they’re opening because if they are, the problem could be specific to the app you want to access.
So, try opening and accessing other programs on your Flex device and try to determine where the problem is.
Sometimes, the problem isn’t with the Xfinity Flex, but the app or the program that we’re trying to access.
For instance, if you’re unable to open Disney+, try to look for forums and announcements online if there are any outages. By doing this, you’ll be able to eliminate all other possibilities.
Since the Xfinity Flex is a device that relies on an internet connection, what you have to do next is to check if you have a stable internet connection.
Many times, people forget that the apps on the Xfinity Flex need the internet. So, check if your WiFi is working.
This is also the perfect time to power cycle or restart your modem or gateway. If it’s dropping connections or if it disconnects randomly, that could be the culprit of the problem.
We all know that wireless connections aren’t that reliable. Therefore, you can also try to connect it via an Ethernet cable.
This direct connection will allow you to identify if the issue is within the range of the WiFi or the sharing of bandwidth.
Then, try to restart or reboot your Xfinity Flex device. To restart it, you simply have to unplug the power cord from the wall outlet for 30 to 45 seconds.
After that, plug it back in again and turn it on. Simultaneously, it’ll also be helpful to check the HDMI cord plugged into both your television and the Flex device.
Then, lastly, check if your television is set to the correct input.
If the first five steps didn’t work, then the last resort is to perform a factory reset. Factory resetting would do a complete wipe of all saved data on your Xfinity Flex.
Do take note, though, that doing this would erase everything saved on your Xfinity Flex device including the history, the cookies, saved titles and shows, accounts – literally everything saved on it.
Here’s how you can perform a factory reset:
- Turn on the Xfinity Flex.
- Press [POWER] and [MENU] at the same time.
- Hit both the [UP] and [DOWN] buttons on the remote at the same time.
- Choose Restore Defaults on the screen.
- Finalize the process by pressing OK.
When it boots back up again, set it up and try accessing the apps one more time. This should be enough to get your programs working.
If you followed the troubleshooting steps carefully and the process still didn’t work, the best course of action to take next is to contact Xfinity’s customer support team.
Let them know about the problem; give it to them in detail. Furthermore, inform the team that you did the 5-step process already, but, unfortunately, it’s still not working.
From there, they’ll be able to help you determine what the next step is.
If your Xfinity Flex is not loading your apps, check your internet connection first. Then, proceed to restart your Xfinity Flex device. If worse comes to worst, do a clean wipe or a factory reset.
Read Next: Why is Xfinity Flex Stuck on Welcome Screen?
Is your Xfinity Flex not loading apps and you’re not sure how you can fix and resolve it? Can’t you find an all-in-one solution that will make the app or apps you want to access work?
The next time you experience this specific problem, you already know where to go! Regardless of whether you’re tech-savvy or not, you’ll be able to do it!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.