If you ever find your Xfinity flex box not turning on, we got you! As a matter of fact, hundreds of people run across this dilemma more often, that is why we drew up this complete guide on how to fix it!
So, in this guide, we’ll give you the common reasons why your Xfinity device won’t turn on.
Furthermore, we will also be walking you through the complete steps of resolving it indefinitely!
If your Xfinity Flex Box won’t turn on, ensure that you’re on the correct input. Then, make sure that your remote control is working. Proceed to restart the Flex’s connection if the problem persists.
My Xfinity Flex Box won’t turn on, what should I do?
Wait, before we jump into this topic further, let us first try to rally the most common reasons that are causing it not to turn on or activate.
Many people like to dive to conclusions that the Flex Box they received was faulty.
What they fail to do is recognize the real possible reasons why the device fails to boot up and activate.
So, here are the most customary reasons why the device isn’t turning on:
- You’re not on the correct TV/HDMI input
- The HDMI cable is faulty
- The power cord (USB Type-C) is faulty
- Your remote control is not working
These are the common occurrences that can cause your Xfinity Flex Box not to turn on.
To end your headache, let us go over the process of how to turn on your Xfinity Flex Box!
This guide will include everything connected to your Xfinity Flex Box. Unlike other guides, this guide wouldn’t just tell you that the solution is by power cycling it!
Most televisions nowadays have multiple HDMI inputs. The tendency of this would be the challenge to determine whether or not you’re on the correct input.
So, check if you’re on the correct input by looking at what HDMI port you plugged the device in. If it’s in HDMI 1, set your TV to HDMI 1, if HDMI 2, set your TV on HDMI 2, and so on.
After that, try to check the batteries of your Xfinity Flex remote control. Try to put in a new pair of batteries to check and see if that’s where the problem is.
Note: It’s also advisable to do it in close-range distances first before attempting to control it from afar.
Then, the next step is to unplug both the HDMI and the USB type-C cables, then plug them back in again.
Note: Plug the HDMI cable to a different port, not to the port it was inserted to initially.
Don’t do it all of a sudden, though, here’s a more detailed step-by-step guide on what you should do:
- Unplug the USB type-C cable
- Then, unplug the HDMI cable (both ends)
- Wait 30 to 45 seconds before plugging both of them back in again
Now, check and see if the Xfinity Flex Box will turn on. If the remote is functioning and working, but it’s still giving you the hassle of it not activating, try using an Ethernet cable for a wired and a direct connection.
The issue could be the device’s connectivity to WiFi. So, what’s advisable as the first step is to power cycle your modem and/or router.
If that doesn’t solve anything, try using an Ethernet cable to give the Flex Box a wired and direct connection to the internet.
That’s just about it! That’s the process of fixing the dilemma of your Xfinity Flex Box!
So, you’ve done the 4-step process and you did everything you could, but it’s still not working. What’s the next step?
Before deciding to go into a store for a replacement, the next best thing to do is to contact Xfinity’s technical support for the Xfinity Flex.
There’s no need to go through customer service because you’ll have to tell them you’ve done the 4-step process or troubleshooting method already.
Note: You can contact customer service directly, but they would just transfer you to a tech support representative.
The technical support team of Xfinity is a pool of individuals who are experts in solving problems and dilemmas like this.
Tell them what the current situation is and tell them what you’ve done. This way, they’ll be able to give you a precise and accurate solution right away!
Yes, you can! We can’t promise you that they’ll give you a replacement when you do so, but you can definitely bring it in so that technicians and experts could take a look at it physically.
However, if you purchased the Xfinity Flex in-store and you have a receipt that verifies it, you can ask for a replacement if they deem that the problem is with the unit itself.
Is your Xfinity Flex Box is not turning on? Can’t you find the perfect guide that’ll take you out of this seemingly annoying situation? Check your TV’s input, the remote, and then try to restart it by unplugging the cables.
It’s also advisable to try connecting it to a wired connection directly.
Read Next: Why is Xfinity Flex Sound Not Working?
Ever since its initial release, a lot of people are already stressed with their Xfinity Flex Box not turning on.
So, before concluding that there’s something wrong with the Flex Box and before you bring it to a store for a replacement, try to troubleshoot it yourself first.
We’ve structured this guide in such a way that even people who aren’t tech-savvy will be able to understand it! That being said, you have 0 excuses on why you wouldn’t be able to do it!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.