Do you have the Xfinity error TVAPP-00500? There’s a really simple fix!
The Xfinity TVAPP-00500 error is often encountered by Xfinity Stream application users.
In most cases, this issue represents a simple Network/WiFi Bug, but it could also indicate an Xfinity server control problem.
The solution only requires a few minutes of your time!
To fix the Xfinity TVAPP-00500 error message, Restart your Xfinity device, platform, or application. Next up, Power Cycle your router and/or modem and reinstall the Xfinity Stream application. If nothing worked, factory reset your streaming device!
To learn more about the TVAPP-00500 error code, keep reading!
The TVAPP error 00500 is mostly encountered on TVs that have the Xfinity Stream app installed. It’s rarely met on a cable box or through the Xfinity Desktop Website.
The code means that your device may not have a proper connection!
This error code works to protect your bandwidth (if it is low due to improper connection) from streaming high-data content on the platform.
The code might be a prime indication of internet issues revolving around the WiFi and the strength of the connection.
Note: In most cases, the issue could be with your network device itself, rather than the TV.
In most cases, the problem is caused by:
- Insufficient WiFi Radius
- Low Network Bandwidth
- Issues concerning the WiFi
- TV or Streaming Device OS Issue
- Network Router/Modem Faults
Keep reading to learn what’s the best solution to the TVAPP-00500 error!
After guiding you through what the issue means and when it appears, it’s time to address the problem directly.
For best results and efficiency at troubleshooting, follow the chronological order of our solutions and test the app after each of the fix attempts!
Let’s jump right into it:
To begin the troubleshooting, you should perform a simple restart/reboot of your system.
This will help the software refresh if any bugs have developed that is preventing the system from making a clear connection with the WiFi. It’s a standard approach!
Turn OFF the Xfinity Stream application on your device and unplug it from power!
After a couple of minutes have elapsed, reconnect your device to power and turn it on. Give it a few moments to start up and then launch the Xfinity application.
Attempt to stream some of the content available and check if the TVAPP-00500 error would still occur.
Tip: Make sure that your device is connected to the WiFi after the restart.
If you’re using WiFi to supply your streaming device with the internet, then it would be a good idea to turn the WiFi OFF and then toggle it back ON.
This will help the WiFi reset and furthermore solve any network issues that are relative to your device in the situation.
Here’s how to turn the WiFi ON and OFF on most devices:
- Head to the Settings of your device.
- Open the Network tab or head to “WiFi” directly.
- At the top of the screen, search for an activation slider.
- Press the slider to turn the WiFi OFF.
- Wait for a couple of moments and toggle the feature back on.
- (Optional) Reconnect with your previous network.
Tip: You can test using the Xfinity Stream app using the cellular data on your device!
Next up, you should perform a Hard Reset on your network router and/or modem if the error persists to occur.
This solution is recommended whenever all of the connected devices to your network are being impacted by this problem and not only your streaming device.
- If you’re using a network router and modem combo, make sure to unplug both of the devices from power for the hard reset’s time being.
To perform a hard reset, unplug your network device from the power for 5 minutes!
Once the 5 minutes have elapsed, reconnect the network device back to power and launch the Xfinity Stream application.
Attempt to stream content and determine whether the TVAPP-00500 error is still going to occur. In case it does, proceed further in the guide!
Note: The goal of this solution is to allow your network device to cool down!
If you have left the Xfinity Stream application to run an outdated version, this could result in the TVAPP-00500 error as well.
What you should do next, is update the platform to the latest available version on your device to solve the issue with the error code you’re getting.
Simply go to App Store > Manage Installed Apps > Xfinity Stream > Update.
Your device must be connected to the internet to be able to scan and find the most recent firmware version of the app. make sure to carry out the update before proceeding further!
Alert: Do not turn off, sleep or restart your device while the platform update is still going!
The app cache of a certain application could pile up over time and cause error codes that are unnatural to occur.
Even if you don’t have any network issues with your setup, this error code could also mean that the app cache is overfilled and corrupted.
We need to clear this!
Here’s how to clear the app cache on most devices:
- On your device, head to the Settings tab.
- From there, navigate to “Storage”.
- Access the “Applications” tab.
- Locate the Xfinity application from the list.
- Press “Functions” for the Xfinity platform.
- Choose “Clear Cache”.
- Wait for the cache to be removed.
Keep in mind that your device could be capable of clearing the entire app cache for all installed platforms. If it is available, you should see it as a feature under “Storage”.
Tip: To avoid your device losing performance, clean the app cache as often as possible!
To wrap things up, you should give the Xfinity application the good old reinstall.
This is one of the most powerful methods for any type of issue for any type of platform and works most of the time to resolve annoying error codes such as the Xfinity TVAPP-00500.
Follow these instructions to reinstall the Xfinity app on any type of device:
- Go to Settings > Storage on your device.
- Head to “Manage Applications” or simply the “Applications” section.
- Locate the Xfinity Stream application from the list of platforms.
- Uninstall the application and wait for its total removal.
- Once the app is uninstalled, launch the App Store on your device.
- Use the search field or locate the Xfinity Stream app by yourself.
- Once you’ve found it, Download the Xfinity Stream app.
- Wait for the platform’s installation.
- Sign back into your Xfinity Account and test.
Note: If prompted, make sure to allow “Automatic Updates” for the Xfinity app.
If you’re continuously getting the TVAPP-00500 error, even after going through all of our solutions, perhaps it would be best to perform a factory reset on your device.
If the issue is not with the Xfinity side, then there could be a software problem with your device.
Test with another device before performing a reset.
In case the Xfinity Streaming app works just well on your secondary device then we know where the problem is coming from.
Hence, to fix the Xfinity TVAPP-00500 error code, relaunch the Xfinity Streaming app and reboot your device. Next, update Xfinity’s application and toggle the WiFi on your device. Lastly, reboot your router/modem and reinstall the Stream application!
Read Next: How to Fix Xfinity Stream Error -1?
In this guide, we’ve learned all about the Xfinity error TVAPP-00500, what it means, and what causes it to occur on your platform.
You can chat with them on social media and forums to find a solution to your problem!
If the solutions provided, don’t work, you can check out HelloTech Tech support for immediate help.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.