When your Xfinity Camera is not pairing, it’s most likely due to faulty device software.
If your Xfinity camera can’t pair properly, it’s hard to know the exact cause. But don’t worry since our guide is set up to cover all possible reasons.
To fix your Xfinity Camera when it can’t pair, restart your camera and check for any issues related to your internet connectivity. Then you need to check if your gateway is set up correctly and it doesn’t impede your camera’s connection.
Now that we have identified the fixes for the issue let’s dive into the causes of this pairing issue.
Why Is Xfinity Camera Not Pairing?
If the Xfinity Camera you have set up is not pairing correctly, you have two main options.
Firstly, troubleshoot the security camera’s software and, secondly, check its configuration.
Here is an overview of the top causes that prevent your camera from pairing:
1. Internet issues – If your Wi-Fi or ethernet has any problems, your camera won’t be able to pair or stream any data.
2. Camera software issues – An internal software error within the camera can cause it to malfunction.
3. Improper gateway setup – If your gateway is too far away or has encountered an issue, you have to reset and fix it.
4. Cabling issue – If you misconfigured your cabling, your device wouldn’t pair properly.
5. Hardware fault – If your camera or pairing device has hardware damage, it must be replaced or fixed.
Alert: If your internet connection is working correctly for other connected cameras, you can skip solution #3.
How To Fix Xfinity Camera Not Pairing?
Now that you know the causes of the Xfinity camera pairing problems, you can start troubleshooting.
Before you attempt fixes, ensure that your camera is connected to its factory-issued power adapter.
Also, please ensure that you follow the steps below in the given order. This will eliminate the most common issues as you go through the guide.
Solution #1 Restart Your Camera
Before attempting this fix, please ensure that your camera is blinking in either blue or white. Additionally, it has to have been turned on for at least 3 minutes.
- Ensure your camera is firmly plugged into its power adapter.
- Unplug your camera’s power adapter from the wall and plug it back in.
- Wait for three minutes for the camera to reconfigure itself automatically.
Note: If your camera does not automatically pair again, you might need to restart the pairing process manually.
Solution #2 Restart Your Modem
It is always beneficial to restart your modem occasionally. This will ensure that automatic updates are applied and can improve the stability of your home network.
Keep in mind that depending on your modem manufacturer, these steps might vary slightly.
Here are the universal steps to restart your modem:
- Disconnect your modem or gateway from the power cable.
- Wait 2-3 minutes for any residual electricity to discharge
- Connect the power back to your modem.
- Wait until all the lights for the Internet turn solid and verify your network is working properly.
Note: If you have an Xfinity xFi Gateway, you can also restart it from the Xfinity My Account app.
Here is how to restart an Xfinity xFi Gateway:
- Open your Xfinity My Account either through an android or apple device with the app installed.
- Go down from the home menu until you find and select the Internet tab.
- Find and select your current modem in use
- Click on Restart this device
- Wait at least 5 minutes for the process to conclude
Afterward, all you need to do is verify if your Xfinity camera still has pairing issues.
Note: You might need to restart your camera after this step, as shown in Solution #1.
Solution #3 Check Ethernet Or Wi-Fi Connection
To have your Xfinity Cameras pairing correctly, you must have a stable internet connection.
If the Wi-Fi signal is too weak or inconsistent, you might experience some pairing issues.
Here are some general tips for a stable Wi-Fi connection:
- Avoid having multiple walls between your router and your Xfinity camera
- Electronic devices such as microwaves and refrigerators might interfere with your Wi-Fi if nearby
- Have the Wi-Fi modem placed in a central location to provide even coverage
- Ensure your Wi-Fi modem is placed above the floor in an elevated position
- Ensure the distance between your camera and our modem is not too far
- Use a reputable network speed benchmark site to measure your network speed
- Verify that all Ethernet cables are firmly plugged in and in the correct socket
If your other devices are also having an issue connecting, you might have to contact your service provider.
Note: You can install a Wi-Fi repeater to boost your connection in remote locations to reach your cameras better.
Solution #5 Troubleshoot The Camera’s Wi-Fi On Apple
If your Xfinity home camera appears to be offline or has issues pairing to the Wi-Fi, there are a few steps you can perform.
Wi-Fi Troubleshooting for Apple devices:
- Before trying any of the fixes, ensure that your iOS is running the latest version
- Go to the Settings tab on your Apple device
- Locate and click on the Privacy button
- From there, find and select the Local Network panel
- Enable the toggle switch for both the Xfinity app and the Xfinity Home app, depending on your setup
- Apply these changes and restart your Xfinity Camera device.
Note: You should run at least a version of iOS 14 and above for the most optimal Xfinity streaming capability.
Solution #6 Troubleshoot Your Xfinity Home Touchscreen
This solution applies if you have the Xfinity Home device for use with your Xfinity cameras.
If the Xfinity Home touchscreen is not operating correctly, your camera could experience some pairing issues.
Here are the exact steps to troubleshoot your touchscreen:
- Ensure that your touchscreen is correctly connected to a working power outlet
- Please verify that you are using its original factory-issued power cable
- Reboot your Touch Screen Controller by going to Settings > Advanced Settings > Reboot Touchscreen.
- Restart all your Wi-Fi routers connected to the Xfinity Home device by removing the power cable, waiting 1 minute and reinserting it.
Note: You might have to perform step 4 to your Xfinity home router, in case you are using a Wireless Gateway.
Solution #7 Verify that Xfinity’s Home Is Connected To The Internet
If your Xfinity home screen runs offline, this will disable some features, including the correct pairing of your Xfinity camera.
Here are the steps to verify your Xfinity home screen internet connection:
- Open your Xfinity Home screen, tap the gear icon and click on Devices or click on the Settings tab if applicable.
- Enter your 4-digit password
- Click on the Categories tab and find and click on Advanced Settings
- Select Connectivity and then click again on Test Connectivity
- Follow the instructions by clicking next and let the network test finish
Note: If you see a green tick mark, then it means that your device is successfully connected to the internet.
Solution #8 Reset The Camera To Its Factory Settings
If your Xfinity camera does not pair after restarting it, you must perform a factory reset.
Before you factory reset your Xfinity camera, please ensure that it’s connected to a working power outlet.
Here are the exact steps to perform a factory reset:
- Locate the small button on the back of your Xfinity camera
- Press and hold the button for at least 10 seconds, then release it
- Wait until your camera reconfigures and starts blinking in a blue or white color
- Pair the camera again using the proprietary Xfinity app software.
Note: If you don't see the reset button, you might need to rotate your camera stand.
A factory reset will remove any saved settings and logins, so ensure you have them backed up somewhere safe.
Now that you are familiar with the reasons why your Xfinity camera does not pair, you can attempt to try our fixes.
If you performed these steps and your device still can’t pair, please get in touch with the Xfinity team.
Read Next: How To Use Xfinity Camera Without An Account?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.